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BoldDesk has a modern and intuitive user interface. Ticketing and knowledge base software are also included in BoldDesk, which makes it easier for companies to handle their customer service. Businesses may track and manage customer questions and issues using the ticketing system, ensuring that everything is handled promptly and responsibly.
Businesses can construct a central store of useful material, such as FAQs and instructional articles, using knowledge-based software, which customers can visit to obtain answers to their queries.One of the advantages of BoldDesk is that it is affordable, even for startups. The software offers a starter plan those costs only $10, which means that small businesses can invest in customer support management without breaking the bank.
This also allows startups to scale up as they grow, without worrying about the cost of upgrading their customer support software.
Another great feature of BoldDesk is, they have a single flat fee unlimited agent plan.
Businesses can construct a central store of useful material, such as FAQs and instructional articles, using knowledge-based software, which customers can visit to obtain answers to their queries.One of the advantages of BoldDesk is that it is affordable, even for startups. The software offers a starter plan those costs only $10, which means that small businesses can invest in customer support management without breaking the bank.
This also allows startups to scale up as they grow, without worrying about the cost of upgrading their customer support software.
Another great feature of BoldDesk is, they have a single flat fee unlimited agent plan.
- Banking
- Computer-software
- Consumer-services
- Hospital-health-care
- Bulgarian
- Chinese
- Czech
- Danish
- Dutch
- English
- Finnish
- French
- German
- Greek
- Hungarian
- Italian
- Japanese
- Korean
- Malay
- Norwegian
- Polish
- Portuguese
- Romanian
- Russian
- Spanish
- Swedish
- Thai
- Turkish
- Ukrainian
- Vietnamese
Screenshot & Video
LICENSING & DEPLOYMENT
- Open Source
- Cloud Hosted
SUPPORT
- Email
- Chat
-
WeekdaysSupport Days
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
Support Time- 00:00 to 23:45 (IST)
BoldDesk Core Features
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Document Storage
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Response Template
- SLA
- Ticketing Management
BoldDesk Pricing
Pricing Type
-
Usage Based
Preferred Currency
-
USD ($)
Free Version
-
Yes
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
One-Time Payment
Plans & Packages
Starter Plan
$10 Per Month
Ideal for small business and startup
$10 for 3 agents,
$120 billed yearly.
Save 20%
$10 for 3 agents,
$120 billed yearly.
Save 20%
Features
- Email ticketing
- Knowledge base
- Ticket auto assignment
- Ticket custom fields
- SLA management
- Custom views
- Canned response
- Custom domain
- REST API & Webhooks
Growth Plan
$20 Per Month
Ideal for larger teams with SSO
$20 /agent /month
$240 billed yearly.
Save 20%
$20 /agent /month
$240 billed yearly.
Save 20%
Features
- This plan includes all the features from Starter Plan plan
- Internal knowledge base
- Single sign-on (OAuth and OpenID)
- SLA notification
- Web Widgets & Web Forms
- Custom email templates
- Workflow Automation
- CSAT surveys
Enterprise
$40 Per Month
$40 /agent /month
$480 billed yearly
Save 20%
$480 billed yearly
Save 20%
Features
- This plan includes all the features from Growth Plan plan
- Multi-brand help desk
- Multi-brand knowledge base
- Ticket Approvals
- Activity/Task Management
- Knowledge base specific to a contact group
- Add contacts to multiple contact groups
- Brand specific custom email templates
