Visit website

Empower Your Productivity with BoldDesk

BoldDesk has a modern and intuitive user interface. Ticketing and knowledge base software are also included in BoldDesk, which makes it easier for companies to handle their customer service. Businesses may track and manage customer questions and issues using the ticketing system, ensuring that everything is handled promptly and responsibly.

Businesses can construct a central store of useful material, such as FAQs and instructional articles, using knowledge-based software, which customers can visit to obtain answers to their queries.One of the advantages of BoldDesk is that it is affordable, even for startups. The software offers a starter plan those costs only $10, which means that small businesses can invest in customer support management without breaking the bank.

This also allows startups to scale up as they grow, without worrying about the cost of upgrading their customer support software.
Another great feature of BoldDesk is, they have a single flat fee unlimited agent plan.
Syncfusion
2001
United States
  • Banking
  • Computer-software
  • Consumer-services
  • Hospital-health-care
4 Industries
  • Arabic
  • Bulgarian
  • Chinese
  • Croatian
  • Czech
  • Danish
  • Dutch
  • English
  • Finnish
  • French
  • German
  • Greek
  • Hebrew
  • Hindi
  • Hungarian
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Latvian
  • Malay
  • Norwegian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Serbian
  • Slovak
  • Slovenian
  • Spanish
  • Swedish
  • Tamil
  • Thai
  • Turkish
  • Ukrainian
  • Vietnamese
36 Languages
Industries
  • Banking
  • Computer-software
  • Consumer-services
  • Hospital-health-care
Licensing & Deployment
Support
  • Email
  • Chat
  • Weekdays
    Support Days
    • Monday
    • Tuesday
    • Wednesday
    • Thursday
    • Friday
    Support Time
    • 00:00 to 23:45 (IST)

Media

BoldDesk
BoldDesk
BoldDesk
BoldDesk
BoldDesk

BoldDesk Core Features

Focus of Help Desk Feature
  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Document Storage
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Response Template
  • SLA
  • Ticketing Management
Focus of Ticketing Feature
  • Branding Control
  • Customer Portal
  • Membership Management
  • Online Ticketing
  • Payment Processing
  • Reporting & Analysis

BoldDesk Pricing

Pricing Type
  • Usage Based
Preferred Currency
  • USD ($)
Free Version
  • Yes
Free Trial
  • 15 Days Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
  • One-Time Payment
Vendor pricing page Get Free Trial
Plans & Packages
Scale plan
$12 Per Month
Ideal for small business and startup

$12 for per agent,
$144 billed yearly.
Save 20%
Features
  • Email ticketing
  • Knowledge base
  • custom fields
  • Custom views
  • Canned response
  • Custom domain
  • Custom email templates
  • Web Widgets & Web Forms
  • Custom Domain
  • Custom SSL
  • Workflow automation
  • Custom ticket status
Momentum Plan
$25 Per Month
Ideal for larger teams with SSO

$25 for per agent per month
$300 billed yearly.
Save 20%
Features
  • This plan includes all the features from Scale plan plan
  • AI Agent at just 0.75
  • Generative AI Search
  • Live chat
  • WhatsApp (Soon)
  • Agent signature
  • Ticket auto assignment
  • Custom roles
  • Multilingual help desk
  • CSAT surveys
  • Multilingual knowledge base
  • Multiple SLA & business hours
  • SLA reminder & escalation
  • Artificial intelligence add-on (beta)
Enterprise
$39 Per Month
$39 for per agent per month
$468 billed yearly
Save 20%
Features
  • This plan includes all the features from Momentum Plan plan
  • AI Agent at Just $0.75
  • Generative AI Search
  • Multi-brand help desk
  • Multi-brand knowledge base
  • Ticket Approvals
  • Activity/Task Management
  • Knowledge base specific to a contact group
  • Add contacts to multiple contact groups
  • Brand specific custom email templates
  • Artificial intelligence add-on (beta)

BoldDesk Reviews

No Review
No reviews submitted yet.
Be the first one to review

BoldDesk Integration