
BoldDesk
Deployment
Overview
About BoldDesk
BoldDesk has a modern and intuitive user interface. Ticketing and knowledge base software are also included in BoldDesk, which makes it easier for companies to handle their customer service. Businesses may track and manage customer questions and issues using the ticketing system, ensuring that everything is handled promptly and responsibly.
Businesses can construct a central store of useful material, such as FAQs and instructional articles, using knowledge-based software, which customers can visit to obtain answers to their queries.One of the advantages of BoldDesk is that it is affordable, even for startups. The software offers a starter plan those costs only $10, which means that small businesses can invest in customer support management without breaking the bank.
This also allows startups to scale up as they grow, without worrying about the cost of upgrading their customer support software.
Another great feature of BoldDesk is, they have a single flat fee unlimited agent plan.
At a glance
Software information
Industries served, licensing and the support BoldDesk provides.
Industries
- Banking
- Computer-software
- Consumer-services
- Hospital-health-care
Licensing
- Open Source
- Monthly Payment
- Annual Subscription
- One-Time Payment
- Free trial
- Free version
Support
- Live Chat
- Support daysMondayTuesdayWednesdayThursdayFridaySupport time00:00 to 23:45 (IST)
Training
- Webinar
- Documentation
Capabilities
BoldDesk features
The full feature set, grouped by module.
Plans
BoldDesk pricing
- Email ticketing
- Ticketing system
- Workflow automation
- Live Chat
- Omnichannel Inbox
- Ticket Auto Assignment
- AI Agent
- AI Copilot
- CSAT Surveys
- Whatsapp & SMS, Facebook & Instagram
- Multibrand Helpdesk
- Knowledge Base
- Custom Dashboard
- Scheduled Reports
- Recurring Tickets
- Instant 24/7 answers on every channel
- Adaptive to high-volume spikes
- Reduces workload for your support team
- Flexible credit usage so you pay only for what you actually use
- Seamless escalation to human agents
- Unlimited AI — no usage caps
- Personalized, context-aware responses in seconds
- Instant conversation summaries for faster resolutions
- Consistent tone across all customer interactions
- Assists agents with faster, smarter responses
Works with
Integrations
BoldDesk connects with the tools your team already uses.
Media