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Empower Your Productivity with BoldDesk

BoldDesk has a modern and intuitive user interface. Ticketing and knowledge base software are also included in BoldDesk, which makes it easier for companies to handle their customer service. Businesses may track and manage customer questions and issues using the ticketing system, ensuring that everything is handled promptly and responsibly.

Businesses can construct a central store of useful material, such as FAQs and instructional articles, using knowledge-based software, which customers can visit to obtain answers to their queries.One of the advantages of BoldDesk is that it is affordable, even for startups. The software offers a starter plan those costs only $10, which means that small businesses can invest in customer support management without breaking the bank.

This also allows startups to scale up as they grow, without worrying about the cost of upgrading their customer support software.
Another great feature of BoldDesk is, they have a single flat fee unlimited agent plan.
Syncfusion
2001
United States
  • Banking
  • Computer-software
  • Consumer-services
  • Hospital-health-care
4 Industries
  • Arabic
  • Bulgarian
  • Chinese
  • Croatian
  • Czech
  • Danish
  • Dutch
  • English
  • Finnish
  • French
  • German
  • Greek
  • Hebrew
  • Hindi
  • Hungarian
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Latvian
  • Malay
  • Norwegian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Serbian
  • Slovak
  • Slovenian
  • Spanish
  • Swedish
  • Tamil
  • Thai
  • Turkish
  • Ukrainian
  • Vietnamese
36 Languages
Industries
  • Banking
  • Computer-software
  • Consumer-services
  • Hospital-health-care
Licensing & Deployment
Support
  • Email
  • Chat
  • Weekdays
    Support Days
    • Monday
    • Tuesday
    • Wednesday
    • Thursday
    • Friday
    Support Time
    • 00:00 to 23:45 (IST)
Training
  • Webinar
  • Documentation

Media

BoldDesk
BoldDesk
BoldDesk
BoldDesk

BoldDesk Core Features

Focus of Help Desk Feature
  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Document Storage
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Response Template
  • SLA
  • Ticketing Management
Focus of Ticketing Feature
  • Branding Control
  • Customer Portal
  • Membership Management
  • Online Ticketing
  • Payment Processing
  • Reporting & Analysis

BoldDesk Pricing

Pricing Type
  • Usage Based
Preferred Currency
  • USD ($)
Free Version
  • Yes
Free Trial
  • 15 Days Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
  • One-Time Payment
Vendor pricing page Get Free Trial
Plans & Packages
All in one plan
$99 Per Month
BoldDesk offers simple agent-based pricing with all features included.
5 agents – $99/month
10 agents – $199/month
25 agents – $349/month
50 agents – $499/month
75 agents – $749/month
100 agents – $999/month
Features
  • Email ticketing
  • Ticketing system
  • Workflow automation
  • Live Chat
  • Omnichannel Inbox
  • Ticket Auto Assignment
  • AI Agent
  • AI Copilot
  • CSAT Surveys
  • Whatsapp & SMS, Facebook & Instagram
  • Multibrand Helpdesk
  • Knowledge Base
  • Custom Dashboard
  • Scheduled Reports
  • Recurring Tickets
AI Agent
$20 Per Month
1000 AI Credits Per Month
Features
  • This plan includes all the features from All in one plan plan
  • Instant 24/7 answers on every channel
  • Adaptive to high-volume spikes
  • Reduces workload for your support team
  • Flexible credit usage so you pay only for what you actually use
  • Seamless escalation to human agents
AI Copilot
$20 Per Month
1 Agent Per Month
Features
  • This plan includes all the features from AI Agent plan
  • Unlimited AI — no usage caps
  • Personalized, context-aware responses in seconds
  • Instant conversation summaries for faster resolutions
  • Consistent tone across all customer interactions
  • Assists agents with faster, smarter responses

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BoldDesk Integration