Click to call software solution

A click-to-call solution enables businesses to connect with customers instantly through a call button or widget on websites, mobile apps, or CRM platforms. By using API-based calling, it eliminates manual dialing and allows agents to initiate calls directly, ensuring faster responses and seamless communication. This solution supports multi-platform embedding, multi-device usage, and easy integration with leading CRMs and third-party applications, making workflows more efficient. Features such as call recording, flexible caller ID, single login, call control, callback requests, and call progress tracking help businesses manage interactions effectively. It is widely used across customer support, e-commerce, lead generation, education, banking, and insurance to provide real-time assistance and personalized communication. With benefits like instant accessibility, error-free connections, time savings, improved productivity, better issue resolution, and higher conversion rates.
IVR Edge Services Pvt Ltd
2021
India
17 Industries
2 Languages
Industries
  • Automotive
  • Bpo
  • Education-management
  • Financial-services
  • Health-wellness-fitness
  • Hospital-health-care
  • Hospitality
  • Industrial-automation
  • Information-technology-services
  • Insurance
  • Investment-management
  • Leisure-travel
  • Outsourcing-offshoring
  • Real-estate
  • Retail
  • Telecommunications
  • Utilities
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • On Premises
  • Web-based
  • Android
  • Windows
  • Linux
Support
  • Email
  • Chat
  • Phone
  • 24x7 Support
Training
  • Webinar
  • In-person

Media

Click to Call Solution
Click to Call Solution
Click to Call Solution
Click to Call Solution
Click to Call Solution

Click to Call Solution Core Features

Focus of CRM Feature
  • Calendar & Task
  • Contact Management
  • Collaboration Tools
  • Custom Dashboard
  • Email Integration
  • File Management
  • Forecasting & Analytics
  • Lead Management
  • Mobile Access
  • Pipeline Management
  • Reporting
  • Sales Automation
  • Security
  • Workflow Automation
  • AI Features
Focus of Help Desk Feature
  • Analytics & Reporting
  • Alerts
  • Customer Review
  • Customization
  • Dashboards
  • Document Storage
  • Email Integration
  • Escalation
  • Interaction Tracking
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Multilingual
  • Response Template
  • SLA
  • Ticketing Management
  • AI Features
Focus of Lead Management Feature
  • Campaign Management
  • Contact Management
  • Email Integration
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Reporting & Analytics
  • Sales Tracking
  • Source Tracking
  • AI Features
Focus of Auto Dialer Feature
  • Call Center Management
  • Call Recording
  • Call Scripting
  • Campaign Control
  • Contact List
  • Lead Management
  • Predictive Dialer
  • Preview Dialer
  • Real Time Reports
  • Scheduled Callbacks
  • AI Features
Focus of Customer Experience Feature
  • Action Management
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Reporting & Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis
  • Trend Analysis
  • AI Features

Click to Call Solution Pricing

Pricing Type
  • Contact Vendor
Preferred Currency
  • INR (₹)
Free Version
  • No
Payment Frequency
  • Monthly Payment
  • Annual Subscription
  • Quote Based
  • One-Time Payment

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