DCCM - Dynamic Contact Center Manager
Empower Contact center operations teams to effectively handle contact center changes and challenges
DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities. It enables the business to focus on meeting Service Level Agreement (SLA) objectives and optimizes the customer experience.
Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.
Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.
Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.
Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.
Licensing & Deployment
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Cloud Hosted
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On Premises
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Web-based
Support
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Phone
Knowledge Base
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Help Guides
Media
DCCM - Dynamic Contact Center Manager Core Features
Focus of Call Center Feature
- Call Logging
- Call Recording
- Call Scripting
- Conference Calling
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Operations Management
- Voicemail
DCCM - Dynamic Contact Center Manager Pricing
Pricing Type
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Contact Vendor
Free Version
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No
Free Trial
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30 Days Trial
Payment Frequency
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Quote Based
