Dialpad Contact Centre

United States HQFounded 2011

Deployment

Web-basediPhone/iPadAndroidWindowsMac

Best for

Large

Overview

About Dialpad Contact Centre

Dialpad is a cloud-based business phone system that turns conversations into opportunities and helps global teams make smarter calls--anywhere, anytime. We bring simplicity to the professional phone experience and some of the world’s most innovative companies use our platform. Dialpad's products span video meetings, cloud call centers, sales coaching and dialers and enterprise phone systems--and are all infused with the latest AI technologies to help every business make smarter calls.

Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.

At a glance

Software information

Industries served, licensing and the support Dialpad Contact Centre provides.

Industries

  • Commercial-real-estate
  • Education-management
  • Health-wellness-fitness
  • Hospital-health-care
  • Human-resources
  • Marketing-advertising

Licensing

  • Proprietary
  • Monthly Payment
  • Annual Subscription
  • Free trial

Support

  • Live Chat
  • Phone
  • 24x7 Support

Training

  • Help Guides
  • Video Guides
  • Blogs

Knowledge Base

  • Help Guides
  • Video
  • Blog
Languages (1)
English
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Capabilities

Dialpad Contact Centre features

The full feature set, grouped by module.

Call Center Software

  • Call Logging
  • Call Recording
  • Call Scripting
  • Conference Calling
  • Escalation Management
  • Interactive Voice Response
  • Manual Dialer
  • Queue Management
  • Voicemail

Auto Dialer Software

  • Call Center Management
  • Call Recording
  • Call Scripting
  • Contact List

VoIP Software

  • Call Recording
  • Call Routing
  • Contact Management
  • Interactive Voice Response
  • SIP Trunking
  • Voice Quality Enhancement

Contact Center Software

  • Call recording and monitoring
  • Call routing and queuing
  • Integration capabilities
  • Interactive voice response (IVR)
  • Multi-channel communication
  • Omnichannel support
  • Reporting and analytics

Plans

Dialpad Contact Centre pricing

Price Type
Month
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription
Preferred Currency
USD ($)
Free Trial
available Days
Standard$15 / month

Media

Screenshots & video

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