Dialpad Contact Centre Overview

DIALPAD, INC.
Dialpad is a cloud-based business phone system that turns conversations into opportunities and helps global teams make smarter calls--anywhere, anytime. We bring simplicity to the professional phone experience and some of the world’s most innovative companies use our platform. Dialpad's products span video meetings, cloud call centers, sales coaching and dialers and enterprise phone systems--and are all infused with the latest AI technologies to help every business make smarter calls. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.
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Dialpad Contact Centre Core Features

Call Center Features
  • Call Logging
  • Call Recording
  • Call Scripting
  • Conference Calling
  • Escalation Management
  • Interactive Voice Response
  • Manual Dialer
  • Queue Management
  • Operations Management
  • Voicemail
Auto Dialer Features
  • Call Center Management
  • Call Recording
  • Call Scripting
  • Contact List
VoIP Features
  • Call Recording
  • Call Routing
  • Contact Management
  • Interactive Voice Response
  • SIP Trunking
  • Voice Quality Enhancement

Dialpad Contact Centre Pricing

Pricing Type
Flat Rate
Free Version
No
Payment Frequency
Monthly Payment, Annual Subscription
Vendor pricing page
14 Days Trial
Plans & Packages
Standard
$15 Per Month
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Licensing & Deployment
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
Support
  • Chat
  • Phone
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs
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