Name: Field Force Tracker
Rating: 4.8 (71 reviews)

Overview

About Field Force Tracker

What Is Field Force Tracker?

Field Force Tracker is #1 most recommended mobile enabled field service management software. It will streamline Scheduling, Dispatch, Customer Management, Vendor and Employee Management, Work Orders, Equipment Maintenance, Inventory Tracking, Contracts, Estimates, Invoices, Payments and Accounting entirely online.

Field employees can use our feature rich yet simple to use Mobile Apps to update job locations, generate invoices or submit time sheets saving time and money for you!

Who Uses Field Force Tracker?

Field Force Tracker, with its advanced features, fits the needs of all residential and business service companies in HVAC, Plumbing, Office Equipment, Medical, Electrical, Machinery, Fitness, Home etc

At a glance

Software information

Industries served, licensing and the support Field Force Tracker provides.

Industries

Electrical-electronic-manufacturing
Security-investigations
Telecommunications

Licensing

Proprietary
Monthly Payment
Free version

Support

Email
Live Chat
Phone
24x7 Support

Knowledge Base

Languages (1)

English

Review analytics

What customers report

4.8

Based on 71 verified reviews

Ease of use4.6

Features & functionality4.6

Customer support4.8

What users like the most

What I genuinely appreciate about Field Force Tracker is that it’s not just a scheduling app it’s a full job lifecycle platform that truly understands how field operations work in a government civil construction setting.
FFT closed the loop between field operations and procurement planning for us. Before, we were making material and service purchase decisions based on guesswork and delayed updates.
The mobile app is a game changer for our techs. They get job details, maps, and customer notes right on their phones. No more paper forms or back and forth calls. It even works offline, which is perfect when they’re in areas with weak signal.

What users like the least

One minor gripe is the lack of deeper integrations. It would be helpful to sync certain data like completed job sheets or asset movement directly into our internal council systems or procurement portals.
While Field Force Tracker has greatly improved our ability to act on real-time field data for procurement decisions, one challenge we faced was interdepartmental sync during the early rollout.
Sometimes the mobile app can be slow, especially when loading large job files or image uploads. It doesn’t happen often, but when it does, it slows our technicians down in the field.

What users say

Review Analytics of Field Force Tracker

Every review is verified through Goodfirms before it's published.

4.771 Verified Reviews

Ease of use4.7

Features & functionality4.7

Customer support4.7

Review Summary

Summarized from 71 verified reviews · Updated September 2026

Field Force Tracker is praised by users across service industries for its ease of setup and intuitive interface, requiring minimal training compared to competing enterprise solutions. The platform consolidates scattered workflows—scheduling, dispatching, work orders, invoicing, inventory, and time tracking—into a single system, reducing administrative overhead and improving coordination between office and field teams. Users consistently highlight significant time savings, faster response times, and improved accountability. Some reviewers note minor drawbacks including mobile app polish and integration stability, though these concerns do not substantially diminish the platform's operational impact or its appeal as an affordable alternative to costly enterprise systems.

✦ AI-generated summary. May not reflect every review.

What reviewers mention most

Leoncio Oyzon, Inbound Sales Representative at DISH TVVerified Review

Posted on Aug 25, 2025

““Field Force Tracker Helps Service Teams Deliver with Confidence””

Overall rating5.0

Ease of use3.0

Features & functionality3.0

Customer support5.0

Field Force Tracker is that it’s a tool designed not just for internal efficiency, but also for improving the customer journey. By making service delivery more predictable and communication more transparent, it helps service companies deliver with confidence and that’s exactly what customers notice and appreciate.

Gina KILLIG, HR Business Partner Lifescience - MSP at Techfirm Industrial ServicesVerified Review

Posted on Aug 25, 2025

““Field Force Tracker Simplifies Complex Workforce and Service Management””

Overall rating5.0

Ease of use5.0

Features & functionality5.0

Customer support5.0

Using Field Force Tracker has given us more confidence in meeting compliance standards and maintaining service quality. With medical equipment servicing, documentation and accountability are non-negotiable. The platform keeps a clear record of contracts, warranties, and technician certifications, which makes audits far less stressful.

Alaa Yehya, Business Development & Marketing Strategist at Energy Industrial CompanyVerified Review

Posted on Aug 25, 2025

““Field Force Tracker: A Smart Investment for Scaling Service Teams in Electrical Operations””

Overall rating5.0

Ease of use5.0

Features & functionality5.0

Customer support5.0

Field Force Tracker has been a transformative tool for our electrical service teams. What used to be fragmented manual scheduling, scattered job records, and inconsistent customer updates is now streamlined into a single platform.

Melissa Weinberg, Global Human Resources at Innova Technologies IncVerified Review

Posted on Aug 25, 2025

““Field Force Tracker Delivers Big Capabilities Without the Big Price””

Overall rating4.0

Ease of use5.0

Features & functionality4.0

Customer support5.0

Field Force Tracker has been a game-changer for managing field operations. It delivers the kind of advanced scheduling, dispatch, invoicing, and asset-tracking features you’d normally expect only in very expensive enterprise systems, but at a price point that makes sense for growing businesses.

Sam Amraee, Managing Director at Dara ContractorsVerified Review

Posted on Aug 20, 2025

“Transforming Field Operations Without Overcomplicating the Process”

Overall rating5.0

Ease of use5.0

Features & functionality5.0

Customer support5.0

Field Force Tracker has become the backbone of our HVAC operations. It took us from juggling paper schedules, phone calls, and spreadsheets to running everything in one organized system. The learning curve was minimal, the features are robust, and the time savings are immediate.

Fahed Maida, Director at Beta Design ConsultantsVerified Review

Posted on Aug 20, 2025

“Turning Complex Field Service into a Simple, Manageable Process”

Overall rating5.0

Ease of use5.0

Features & functionality5.0

Customer support5.0

Using Field Force Tracker simplified what used to be a daily struggle. From dispatching urgent service calls to tracking preventive maintenance visits, the system keeps us organized without adding unnecessary complexity.

Tiffany Thet, Regional Human Resources Manager at Constructor TechVerified Review

Posted on Aug 20, 2025

“"Transforming Dispatch Efficiency and Field Collaboration with Field Force Tracker"”

Overall rating4.0

Ease of use4.0

Features & functionality4.0

Customer support4.0

Field Force Tracker has elevated our operations in a meaningful way. Teams are more responsive, dispatch is less chaotic, and we have clearer accountability across roles.

Nick Heal, Co-Director at Ethics in EducationVerified Review

Posted on Aug 20, 2025

“"Strengthening Equipment Oversight and Accountability with Field Force Tracker"”

Overall rating5.0

Ease of use5.0

Features & functionality5.0

Customer support5.0

Field Force Tracker has helped us move from chaotic maintenance to systematic, predictive care of essential equipment. For other educational non-profits or institutions managing tools, assets, or facilities, I’d recommend this platform wholeheartedly. It’s practical, supportive, and mission-aligned.

Vijay Balakrishnan, Head -SMB Strategy and solutions at Tata Consultancy ServicesVerified Review

Posted on Aug 20, 2025

““The Right Balance of Features and Pricing for SMB Field Operations””

Overall rating4.0

Ease of use4.0

Features & functionality5.0

Customer support4.0

As someone responsible for driving SMB growth strategies at TCS, I’ve seen my fair share of software platforms that promise enterprise power but come with enterprise headaches. Field Force Tracker struck the right balance it’s bold in its capabilities, yet surprisingly approachable.

Matt Larsen, Talent Acquisition Master at Legacy Talent PartnersVerified Review

Posted on Aug 20, 2025

““Reliable All-in-One Field Service Tool That Fits Our Budget””

Overall rating5.0

Ease of use5.0

Features & functionality5.0

Customer support5.0

We implemented Field Force Tracker when we needed a smarter way to manage our recruiters' schedules, field visits, and vendor coordination across multiple regions. Frankly? It made us feel like we hired a high-performance assistant without the overhead.

Capabilities