Name: Field Force Tracker
Rating: 4.8 (71 reviews)

Overview

About Field Force Tracker

What Is Field Force Tracker?

Field Force Tracker is #1 most recommended mobile enabled field service management software. It will streamline Scheduling, Dispatch, Customer Management, Vendor and Employee Management, Work Orders, Equipment Maintenance, Inventory Tracking, Contracts, Estimates, Invoices, Payments and Accounting entirely online.

Field employees can use our feature rich yet simple to use Mobile Apps to update job locations, generate invoices or submit time sheets saving time and money for you!

Who Uses Field Force Tracker?

Field Force Tracker, with its advanced features, fits the needs of all residential and business service companies in HVAC, Plumbing, Office Equipment, Medical, Electrical, Machinery, Fitness, Home etc

At a glance

Software information

Industries served, licensing and the support Field Force Tracker provides.

Industries

Electrical-electronic-manufacturing
Security-investigations
Telecommunications

Licensing

Proprietary
Monthly Payment
Free version

Support

Email
Live Chat
Phone
24x7 Support

Knowledge Base

Languages (1)

English

Review analytics

What customers report

4.8

Based on 71 verified reviews

Ease of use4.3

Features & functionality4.2

Customer support4.5

What users like the most

What I genuinely appreciate about Field Force Tracker is that it’s not just a scheduling app it’s a full job lifecycle platform that truly understands how field operations work in a government civil construction setting.
FFT closed the loop between field operations and procurement planning for us. Before, we were making material and service purchase decisions based on guesswork and delayed updates.
The mobile app is a game changer for our techs. They get job details, maps, and customer notes right on their phones. No more paper forms or back and forth calls. It even works offline, which is perfect when they’re in areas with weak signal.

What users like the least

One minor gripe is the lack of deeper integrations. It would be helpful to sync certain data like completed job sheets or asset movement directly into our internal council systems or procurement portals.
While Field Force Tracker has greatly improved our ability to act on real-time field data for procurement decisions, one challenge we faced was interdepartmental sync during the early rollout.
Sometimes the mobile app can be slow, especially when loading large job files or image uploads. It doesn’t happen often, but when it does, it slows our technicians down in the field.

What users say

Review Analytics of Field Force Tracker

Every review is verified through Goodfirms before it's published.

4.771 Verified Reviews

Ease of use4.7

Features & functionality4.7

Customer support4.7

Review Summary

Summarized from 71 verified reviews · Updated September 2026

Field Force Tracker is praised by users across service industries for its ease of setup and intuitive interface, requiring minimal training compared to competing enterprise solutions. The platform consolidates scattered workflows—scheduling, dispatching, work orders, invoicing, inventory, and time tracking—into a single system, reducing administrative overhead and improving coordination between office and field teams. Users consistently highlight significant time savings, faster response times, and improved accountability. Some reviewers note minor drawbacks including mobile app polish and integration stability, though these concerns do not substantially diminish the platform's operational impact or its appeal as an affordable alternative to costly enterprise systems.

✦ AI-generated summary. May not reflect every review.

What reviewers mention most

Geoff Fisher, Chief Operating Officer at PCXCOMVerified Review

Posted on Aug 28, 2025

““Field Force Tracker: Enterprise Level Service Management Without Enterprise Pricing””

Overall rating5.0

Ease of use5.0

Features & functionality5.0

Customer support5.0

Field Force Tracker has given PCXCOM the operational backbone we needed to manage our electrical service teams efficiently and profitably. It streamlines every step from job scheduling to final invoicing while ensuring that nothing falls through the cracks.

Lyn Sharratt, Payroll Administrator at Thompson GroupVerified Review

Posted on Aug 28, 2025

““Field Force Tracker: Smart Workforce & Payroll Management Without the Heavy Price Tag””

Overall rating5.0

Ease of use5.0

Features & functionality5.0

Customer support5.0

Field Force Tracker has transformed the way we manage both people and payroll. It streamlines scheduling, dispatch, and invoicing, while also ensuring payroll accuracy through better timesheet tracking. This has not only reduced administrative headaches but also improved employee satisfaction since they can submit their hours directly via the mobile app.

Zaid Sheikh, Software Engineer at Ping UpVerified Review

Posted on Aug 28, 2025

““Field Force Tracker: Powerful, Affordable, and Built for Real World Service Teams””

Overall rating2.0

Ease of use2.0

Features & functionality2.0

Customer support2.0

Field Force Tracker has proven to be an all-in-one solution that simplifies complex service management. For us in HVAC, it eliminates double entry, reduces scheduling conflicts, and ensures faster billing cycles.

Irfan Ahmed, Regional Business Solutions Director at BPCVerified Review

Posted on Aug 28, 2025

““Field Force Tracker Sets the Standard for Affordable, Enterprise Grade Field Service Management””

Overall rating5.0

Ease of use4.0

Features & functionality3.0

Customer support4.0

Field Force Tracker has given our regional HVAC operations a much-needed productivity boost. It streamlines everything from scheduling and dispatch to invoicing and payments, while giving management a clear picture of day to day performance.

Zachariah S, Certified Specialist at De Anza CollegeVerified Review

Posted on Aug 28, 2025

““Field Force Tracker Makes HVAC Management Smarter, Simpler, and Affordable””

Overall rating5.0

Ease of use5.0

Features & functionality5.0

Customer support5.0

Field Force Tracker has transformed how we manage HVAC service operations at De Anza College. It has streamlined scheduling and dispatching, improved communication between office staff and field technicians, and centralized customer and vendor management.

Michael BarbagalloVerified Review

Posted on Aug 27, 2025

“Finally, a Field Management System That Understands Civil Work”

Overall rating5.0

Ease of use5.0

Features & functionality5.0

Customer support5.0

It's exceptional value. It doesn't have the steep learning curve or heavy customization demands that other enterprise level tools come with. We didn’t need consultants or months of configuration just a few sessions with our team, and we were up and running.

Morteza Heydari, Structural Engineer at AutoSazeVerified Review

Posted on Aug 27, 2025

““Seamless field service, clearer costs :Field Force Tracker keeps our projects grounded””

Overall rating5.0

Ease of use5.0

Features & functionality5.0

Customer support5.0

Field Force Tracker has been very positive. It truly brings clarity and structure to how we manage field service work, from scheduling and dispatch to job costing and invoicing. Before adopting it, we often struggled with scattered updates and inconsistent expense tracking. Now, the platform gives us a single, reliable system that keeps both our office team and field crews aligned.

Nick Thompson, Talent Acquisition Partner at Johnson Controls UK&IVerified Review

Posted on Aug 27, 2025

““Field Force Tracker Delivers Reliability, Scalability, and Real Value in Field Service Management””

Overall rating3.0

Ease of use5.0

Features & functionality5.0

Customer support4.0

Field Force Tracker streamlined this by consolidating work orders, scheduling, inventory, and financials into a single, cloud-based system. The direct benefit? Reduced administrative overhead, faster response times to clients, and better visibility into workforce performance. As a Talent Acquisition Partner, I also see how it boosts retention technicians appreciate tools that make their job easier rather than harder.

Stephen Riley, Founder & CEO at Clear Sky ThinkingVerified Review

Posted on Aug 27, 2025

““Field Force Tracker: Enterprise Level Power Without Enterprise Pricing””

Overall rating4.0

Ease of use4.0

Features & functionality4.0

Customer support5.0

Before, we relied on spreadsheets and siloed tools; now everything from a technician accepting a job to an invoice being issued is captured and tracked in one system. This has cut down admin time significantly, improved client response, and ensured better accountability across projects.

Manoah William, Education Consultant at Oxford Policy ManagementVerified Review

Posted on Aug 27, 2025

““Field Force Tracker: Smart, Scalable, and Surprisingly Affordable for Service Teams””

Overall rating5.0

Ease of use3.0

Features & functionality3.0

Customer support5.0

We’ve used Field Force Tracker to help medical equipment service providers streamline everything from dispatch to invoicing. Before, there were too many disconnected spreadsheets and manual steps; now everything is centralized and automated.

Capabilities