Name: Field Force Tracker
Rating: 4.8 (71 reviews)

Overview

About Field Force Tracker

What Is Field Force Tracker?

Field Force Tracker is #1 most recommended mobile enabled field service management software. It will streamline Scheduling, Dispatch, Customer Management, Vendor and Employee Management, Work Orders, Equipment Maintenance, Inventory Tracking, Contracts, Estimates, Invoices, Payments and Accounting entirely online.

Field employees can use our feature rich yet simple to use Mobile Apps to update job locations, generate invoices or submit time sheets saving time and money for you!

Who Uses Field Force Tracker?

Field Force Tracker, with its advanced features, fits the needs of all residential and business service companies in HVAC, Plumbing, Office Equipment, Medical, Electrical, Machinery, Fitness, Home etc

At a glance

Software information

Industries served, licensing and the support Field Force Tracker provides.

Industries

Electrical-electronic-manufacturing
Security-investigations
Telecommunications

Licensing

Proprietary
Monthly Payment
Free version

Support

Email
Live Chat
Phone
24x7 Support

Knowledge Base

Languages (1)

English

Review analytics

What customers report

4.8

Based on 71 verified reviews

Ease of use5.0

Features & functionality4.9

Customer support4.7

What users like the most

What I genuinely appreciate about Field Force Tracker is that it’s not just a scheduling app it’s a full job lifecycle platform that truly understands how field operations work in a government civil construction setting.
FFT closed the loop between field operations and procurement planning for us. Before, we were making material and service purchase decisions based on guesswork and delayed updates.
The mobile app is a game changer for our techs. They get job details, maps, and customer notes right on their phones. No more paper forms or back and forth calls. It even works offline, which is perfect when they’re in areas with weak signal.

What users like the least

One minor gripe is the lack of deeper integrations. It would be helpful to sync certain data like completed job sheets or asset movement directly into our internal council systems or procurement portals.
While Field Force Tracker has greatly improved our ability to act on real-time field data for procurement decisions, one challenge we faced was interdepartmental sync during the early rollout.
Sometimes the mobile app can be slow, especially when loading large job files or image uploads. It doesn’t happen often, but when it does, it slows our technicians down in the field.

What users say

Review Analytics of Field Force Tracker

Every review is verified through Goodfirms before it's published.

4.771 Verified Reviews

Ease of use4.7

Features & functionality4.7

Customer support4.7

Review Summary

Summarized from 71 verified reviews · Updated September 2026

Field Force Tracker is praised by users across service industries for its ease of setup and intuitive interface, requiring minimal training compared to competing enterprise solutions. The platform consolidates scattered workflows—scheduling, dispatching, work orders, invoicing, inventory, and time tracking—into a single system, reducing administrative overhead and improving coordination between office and field teams. Users consistently highlight significant time savings, faster response times, and improved accountability. Some reviewers note minor drawbacks including mobile app polish and integration stability, though these concerns do not substantially diminish the platform's operational impact or its appeal as an affordable alternative to costly enterprise systems.

✦ AI-generated summary. May not reflect every review.

What reviewers mention most

Amit Singh, Chief Business Officer at Palo Alto NetworksVerified Review

Posted on Aug 27, 2025

““Field Force Tracker: Enterprise Level Field Management With Smart Pricing””

Overall rating5.0

Ease of use5.0

Features & functionality5.0

Customer support5.0

Field Force Tracker is not just another field service app it’s a full operational backbone. From field staff to back-office accounting, it connects every layer of our workflow. For organizations in sectors like HVAC, Electrical, Plumbing, or other service industries, this platform offers the right mix of power, usability, and cost efficiency.

Oliver Degnan, Chief Information Officer at Aspen HRVerified Review

Posted on Aug 27, 2025

““Field Force Tracker: The Scalable Field Service Platform That Delivers Real Value””

Overall rating5.0

Ease of use5.0

Features & functionality5.0

Customer support5.0

Field Force Tracker, coordinating field employees across multiple job sites was a time-consuming and error-prone process. Now, job assignments, route planning, and equipment maintenance tracking are automated, which reduces miscommunication and lost time.

Antonetta Fernando, Talent Acquisition Specialist at edariVerified Review

Posted on Aug 27, 2025

““The Right Mix of Features, Flexibility, and Pricing for Service Companies””

Overall rating5.0

Ease of use5.0

Features & functionality5.0

Customer support5.0

It has streamlined how we manage scheduling, dispatch, and workforce tracking, while also making it easier for field technicians to stay connected through the mobile app. From an operational perspective, it reduces delays and miscommunication, which ultimately helps both employees and customers.

Jaya Chaudharie, Client Business Manager at Best Book Buddies TechnologyVerified Review

Posted on Aug 27, 2025

““A Smart Investment for HVAC and Service Teams Looking to Boost Efficiency””

Overall rating5.0

Ease of use5.0

Features & functionality5.0

Customer support5.0

Field Force Tracker has been excellent. The platform makes day-to-day operations much smoother, from scheduling jobs to tracking technicians and keeping invoices accurate. I’ve worked with other service management tools in the past, but this one stands out because it balances advanced features with practical usability.

David Samaha, Chief Executive Officer at Diesel David Inc.Verified Review

Posted on Aug 27, 2025

““Field Force Tracker Helps Service Businesses Stay Lean, Efficient, and Profitable””

Overall rating3.0

Ease of use5.0

Features & functionality5.0

Customer support3.0

For us, the biggest challenges were juggling dispatch, keeping technicians accountable, and making sure invoices didn’t slip through the cracks. Field Force Tracker solved all three. It centralized our scheduling and automated reminders, which has reduced missed appointments.

Jeff Wymer, Director, Marketing Incubation Services at Siemens PLM SoftwareVerified Review

Posted on Aug 27, 2025

““Field Force Tracker: Smart, Scalable, and Surprisingly Affordable for Service Teams””

Overall rating5.0

Ease of use5.0

Features & functionality5.0

Customer support5.0

Field Force Tracker to solve the classic disconnect between office teams and field teams. In industries like HVAC and medical equipment servicing, the lag between dispatch, service execution, and billing can kill efficiency.

Joshua Guinea, Assistant General Manager at Buffalo Wild WingsVerified Review

Posted on Aug 27, 2025

““Field Force Tracker Brings Order, Clarity, and Value to Service Operations””

Overall rating4.0

Ease of use5.0

Features & functionality5.0

Customer support4.0

For us, it solves the problem of reactive maintenance spiraling out of control. Before, HVAC service and kitchen equipment repairs were hard to track jobs slipped through the cracks, invoices got delayed, and we had no consistent way of monitoring vendor performance.

Patrick Kuykendall, Digital Transformation Consultant at Ricoh USA, Inc.Verified Review

Posted on Aug 25, 2025

““Field Force Tracker Delivers Real Value in Digital Transformation””

Overall rating5.0

Ease of use5.0

Features & functionality5.0

Customer support5.0

My overall experience with Field Force Tracker has been very positive, particularly in the context of helping service companies embrace digital transformation. What stood out to me was not just the breadth of features, but how well they work together to simplify day-to-day operations.

Daniel Pelic, Head of Unit GMP HVAC at Boehringer IngelheimVerified Review

Posted on Aug 25, 2025

““Field Force Tracker Brings Structure and Clarity to Complex HVAC Operations””

Overall rating4.0

Ease of use5.0

Features & functionality4.0

Customer support5.0

Field Force Tracker has helped us bring structure and clarity to field operations that were previously reliant on manual scheduling and scattered documentation. It doesn’t just digitize the workflow; it adds a layer of compliance assurance, operational efficiency, and customer satisfaction that is vital in regulated industries like pharmaceuticals.

Kara Gullo, President at KRG PARTNERSVerified Review

Posted on Aug 25, 2025

““Field Force Tracker A Scalable Solution That Delivers Efficiency and Value””

Overall rating5.0

Ease of use5.0

Features & functionality5.0

Customer support5.0

Field Force Tracker has been more than just a scheduling and dispatching tool. It has become a strategic enabler for operational efficiency, empowering both management and field staff while keeping costs predictable.

Capabilities