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FocalScope

All-In-One Web-Based Software For Awesome Customer Support

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FocalScope is trusted by thousands of brands and businesses across the world.
FocalScope is used by small, medium, and enterprise-level companies ranging from online shops and travel agencies to global couriers and chain retailers.
FocalScope
2005
Singapore
  • Banking
  • Financial-services
  • Hospital-health-care
  • Information-services
  • Information-technology-services
  • Insurance
6 Industries
  • English
1 Language
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Screenshot & Video

1/2

LICENSING & DEPLOYMENT

SUPPORT

  • Email
  • Chat
  • Phone
  • 24x7 Support

Training

  • Webinar
  • Documentation

Knowledge Base

  • Help Guides
  • Video
  • Blog

FocalScope Core Features

Call Center

  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Conference Calling
  • Escalation Management
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Reporting & Analytics
  • Voicemail

Live Chat

  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking

SMS Marketing

  • Configurable Auto Reply
  • Contact Management
  • Drip Campaigns
  • Mass Texting
  • Message Personalization
  • Mobile Coupons
  • Mobile Keywords
  • Repeating Messages
  • Reporting & Analytics
  • Scheduled Messaging
  • Two-Way Messaging

FocalScope Pricing

Pricing Type

  • Per User

Preferred Currency

  • USD ($)

Free Version

  • Yes

Payment Frequency

  • Monthly Payment
  • Quote Based
Vendor pricing page
  • 30 Days Trial
Download Pricing Document

Plans & Packages

Standard
$9 Per Month

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