All-In-One Web-Based Software For Awesome Customer Support

FocalScope is trusted by thousands of brands and businesses across the world.
FocalScope is used by small, medium, and enterprise-level companies ranging from online shops and travel agencies to global couriers and chain retailers.
FocalScope
2005
Singapore
6 Industries
1 Language
Industries
  • Banking
  • Financial-services
  • Hospital-health-care
  • Information-services
  • Information-technology-services
  • Insurance
Licensing & Deployment
Support
  • Email
  • Chat
  • Phone
  • 24x7 Support
Training
  • Webinar
  • Documentation
Knowledge Base
  • Help Guides
  • Video
  • Blog

Media

FocalScope

FocalScope Core Features

Focus of Call Center Feature
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Conference Calling
  • Escalation Management
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Reporting & Analytics
  • Voicemail
Focus of Live Chat Feature
  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking
Focus of SMS Marketing Feature
  • Configurable Auto Reply
  • Contact Management
  • Drip Campaigns
  • Mass Texting
  • Message Personalization
  • Mobile Coupons
  • Mobile Keywords
  • Repeating Messages
  • Reporting & Analytics
  • Scheduled Messaging
  • Two-Way Messaging

FocalScope Pricing

Pricing Type
  • Per User
Preferred Currency
  • USD ($)
Free Version
  • Yes
Free Trial
  • 30 Days Trial
Payment Frequency
  • Monthly Payment
  • Quote Based
Plans & Packages
Standard
$9 Per Month

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