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SETTING UP NEW STANDARDS IN CALL CENTER INDUSTRY

ICTContact is advance contact centre solution featuring progressive dialing, multi tenant, unified communications and CRM business automation and integration supporting Voice, SMS, Email technologies suitable for contact centers, entrepreneurs and Service Providers. ICTContact offers smart webrtc agent based progressive dialing capabilities. It enables service providers to offer a wide range of contact center services to their users. It can be scaled to support thousands of agents also it fits most of the inbound / outbound contact center scenarios and business automation, It is simple, reliable, powerful and provides a user-friendly web portal for effective and efficient communications management.
ICT Vision
2013
United States
  • Marketing-advertising
  • Telecommunications
2 Industries
  • English
1 Language
Industries
  • Marketing-advertising
  • Telecommunications
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • On Premises
  • Web-based
  • Linux
Support
  • Chat
  • Phone
  • 24x7 Support
Training
  • In-person
  • Documentation
Knowledge Base
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  • Video
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ICTContact
ICTContact
ICTContact

ICTContact Core Features

Focus of Call Center Feature
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Interactive Voice Response
  • Manual Dialer
  • Queue Management
  • Voicemail

ICTContact Pricing

Pricing Type
  • Contact Vendor
Preferred Currency
  • USD ($)
Free Version
  • No
Free Trial
  • 7 Days Trial
Payment Frequency
  • Quote Based
  • One-Time Payment
Vendor pricing page

ICTContact Reviews

4.5 2 Reviews
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Ellsa John

ICTContact – A Complete Omnichannel Contact Center That Grows With You

Overall, ICTContact delivers a powerful and modern contact center solution that doesn’t compromise on flexibility or features. For someone who needs omnichannel communication (voice, WhatsApp, email etc.), good CRM integration, and a platform that can grow with your team, this is definitely among the best. It’s reliable, full-featured, and gives a strong foundation for high customer satisfaction and agent productivity.

What was the project name that you have worked with ICTContact?

Call Center Software

How long have you used ICTContact?

2 Years

How frequently you use ICTContact?

Daily

How do you find pricing of ICTContact?

mid-tier

What do you like the most about ICTContact?

ICTContact makes managing customer interactions so much easier by bringing everything under one dashboard — voice calls, SMS, email, WhatsApp, web chat. The built-in IVR Studio with drag-and-drop design really speeds up setting up custom call flows without needing to write code. I also appreciate its CRM + automation tools for handling leads, quotes, and contact history in a centralized way — nothing falls through the cracks. Scaling up is smooth thanks to the multi-tenant and white-label suppor

What do you like the least about ICTContact?

The learning curve early on is a little steeper than simpler SaaS tools, especially configuring all the dialing modes, IVR rules, and channel integrations — but after a few days, things settle nicely.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Danish Hafeez

Omnichannel Contact Center with Built-In CRM — Everything in One Platform

Our overall experience with ICTContact has been excellent. It provides a complete omnichannel communication solution with voice, SMS, email, and fax support — all managed through a clean web interface. The built-in CRM has simplified our client management, allowing us to run personalized and efficient campaigns. We’ve used it for various outreach scenarios, and the system has been reliable, scalable, and easy to manage. ICTContact has streamlined our operations and improved both agent productivity and customer engagement.

What was the project name that you have worked with ICTContact?

Call Center Software

How long have you used ICTContact?

1 Years

How frequently you use ICTContact?

Weekly

How do you find pricing of ICTContact?

mid-tier

What do you like the most about ICTContact?

The best part about ICTContact is its true omnichannel support combined with a built-in CRM. Being able to manage voice, SMS, email, and fax campaigns from one platform while tracking leads and customer interactions in the same system has made our communication workflow incredibly efficient and organized.

What do you like the least about ICTContact?

The interface could use a bit more visual customization, but it’s functional and gets the job done without issues.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

ICTCRM

ICTContact Integration