KB support

Create and fully customise as many ticket submission forms as you need with an easy-to-use interface. Customers do not need an account on your website to submit a support ticket, or to manage the ticket once submitted. Agents can easily create KB Articles during ticket management. Articles are referenced during customer ticket submission and offered as potential solutions. Choose to restrict specific Knowledge Base articles to logged in users only. Restrict agents from being able to access tickets that are not assigned to them as and ensure that only required users have access to sensitive data.

Automatically assign new tickets to agents randomly, or based upon the number of active tickets an agent has. Define your companies target response and resolution times and monitor performance. Based on a template system that enables you to fully customise the display of all shortcodes and content.