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Software that makes every customer experience extraordinary.

NICE is the cloud contact center software leader with the world’s #1 cloud customer experience platform. NICE CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations.
NICE
1986
United States
  • Banking
  • Financial-services
  • Hospital-health-care
  • Information-services
  • Information-technology-services
  • Investment-banking-venture
6 Industries
  • English
1 Language
Industries
  • Banking
  • Financial-services
  • Hospital-health-care
  • Information-services
  • Information-technology-services
  • Investment-banking-venture
Licensing & Deployment
Support
  • Email
  • Chat
  • Phone
  • 24x7 Support
Training
  • Webinar
  • Documentation
Knowledge Base
  • Help Guides
  • Video
  • Blog
  • Webinars

Media

NICE CXone

NICE CXone Core Features

Focus of Call Center Feature
  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Voicemail
Focus of Artificial Intelligence Feature
  • Chatbot
  • Data Ingestion
  • Decision Making
  • Image Recognition
  • Natural Language Processing
  • Machine Learning
  • Multi-Language
  • Predictive Analytics
  • Speech recognition
  • Virtual Assistant
  • Visual Search
  • Workflow Automation
Focus of Live Chat Feature
  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • File Transfers
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking
Focus of Knowledge Management Feature
  • Access Control
  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Discussion Boards
  • Knowledge Base Management
  • Reporting & Analytics
  • Search/Filter
  • Security
  • Self Service Portal
Focus of Contact Center Feature
  • Call recording and monitoring
  • Call routing and queuing
  • Integration capabilities
  • Interactive voice response (IVR)
  • Multi-channel communication

NICE CXone Pricing

Pricing Type
  • Flat Rate
Preferred Currency
  • USD ($)
Free Version
  • No
Payment Frequency
  • Quote Based
Vendor pricing page
Plans & Packages
Standard
$71 Per Month

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