NICE CXone

Software that makes every customer experience extraordinary.

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NICE is the cloud contact center software leader with the world’s #1 cloud customer experience platform. NICE CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations.
NICE
1986
United States
6 Industries
1 Language

Screenshot & Video

1/2

LICENSING & DEPLOYMENT

SUPPORT

  • Email
  • Chat
  • Phone
  • 24x7 Support

Training

  • Webinar
  • Documentation

Knowledge Base

  • Help Guides
  • Video
  • Blog
  • Webinars

NICE CXone Core Features

Call Center

  • Call Logging
  • Call Recording
  • Call Scripting
  • Campaign Management
  • Interactive Voice Response
  • Manual Dialer
  • Predictive Dialer
  • Queue Management
  • Voicemail

Artificial Intelligence

  • Chatbot
  • Data Ingestion
  • Decision Making
  • Image Recognition
  • Natural Language Processing
  • Machine Learning
  • Multi-Language
  • Predictive Analytics
  • Speech recognition
  • Virtual Assistant
  • Visual Search
  • Workflow Automation

Live Chat

  • Alerts/Notifications
  • Canned Responses
  • Chat Bots
  • File Transfers
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Reports & Analytics
  • Secured Encryption
  • Visitor Tracking

Knowledge Management

  • Access Control
  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Discussion Boards
  • Knowledge Base Management
  • Reporting & Analytics
  • Search/Filter
  • Security
  • Self Service Portal

NICE CXone Pricing

Pricing Type

  • Flat Rate

Preferred Currency

  • USD ($)

Free Version

  • No

Payment Frequency

  • Quote Based

Plans & Packages

Standard
$71 Per Month

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