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NICE is the cloud contact center software leader with the world’s #1 cloud customer experience platform. NICE CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations.
- Banking
- Financial-services
- Hospital-health-care
- Information-services
- Information-technology-services
- Investment-banking-venture
- English
Screenshot & Video
LICENSING & DEPLOYMENT
- Proprietary
- Cloud Hosted
SUPPORT
- Email
- Chat
- Phone
- 24x7 Support
Training
- Webinar
- Documentation
Knowledge Base
- Help Guides
- Video
- Blog
- Webinars
NICE CXone Core Features
- Call Logging
- Call Recording
- Call Scripting
- Campaign Management
- Interactive Voice Response
- Manual Dialer
- Predictive Dialer
- Queue Management
- Voicemail
- Chatbot
- Data Ingestion
- Decision Making
- Image Recognition
- Natural Language Processing
- Machine Learning
- Multi-Language
- Predictive Analytics
- Speech recognition
- Virtual Assistant
- Visual Search
- Workflow Automation
- Alerts/Notifications
- Canned Responses
- Chat Bots
- File Transfers
- Geo Targeting
- Offline Form
- Proactive Chat
- Reports & Analytics
- Secured Encryption
- Visitor Tracking
NICE CXone Pricing
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
No
Payment Frequency
-
Quote Based
Plans & Packages
Standard
$71 Per Month
NICE CXone Reviews
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