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Planado

Take control of your field teams

5.0 7 Reviews
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Planado is a field service management app and all-in-one solution for controlling the quality of field operations. It enables you to monitor the current locations of your workers and keep track of the tasks they accomplished and how much time they spent. Checklists make it easier for workers to complete jobs, and photo reports help managers ensure the high quality and timeliness. The analytics module automatically generates statistics on the completed jobs and average completion time, which is convenient for assessing overall performance. Planado has proven an effective web-based solution for such business areas as Telecom, Installation and Repair, Logistics, Delivery, Plumbing, Cleaning, Medicine are more.
Planado
2014
Georgia
  • Food-beverages
  • Retail
  • Transportation-trucking-railroad
3 Industries
  • English
1 Language

Screenshot & Video

1/5

LICENSING & DEPLOYMENT

SUPPORT

  • Email
  • Chat
  • Phone
  • 24x7 Support

Knowledge Base

  • Help Guides
  • On-Site Training

Planado Core Features

Field Service Management

  • Contact Management
  • Dispatch Management
  • Job Scheduling
  • Mobile Access
  • Quotes & Estimates
  • Reports
  • Routing
  • Service History Tracking
  • Time Tracking
  • Work Order Management
  • Workforce Tracking

HVAC

  • Dispatch Management
  • Maintenance Scheduling
  • Mobile Access
  • Quotes/Estimates
  • Reporting
  • Routing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

Facility Management

  • Facility Scheduling
  • Maintenance Tracking
  • Preventive Maintenance
  • Reports
  • Work Order Management

Pool Service

  • Billing & Invoicing
  • Customer Management
  • Dispatch Management
  • Job Estimating
  • Online Payments
  • Routing
  • Scheduling
  • Work Order Management

Planado Pricing

Pricing Type

  • Per User

Preferred Currency

  • USD ($)

Free Version

  • No

Payment Frequency

  • Monthly Payment
  • Quote Based
Vendor pricing page
  • Available Trial

Plans & Packages

Standard
$12 Per Month

Planado Reviews

5.0 7 Reviews
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Alexander Yu

Scheduling has become easy, overall efficiency has increased at least by a third!

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

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Review Summary

Planado has greatly enhanced our team's responsiveness to new orders and scheduling changes. With Planado, we are able to change the routing when any changes occur in real time. It allows us to better plan and get insights into the employees’ performance. Highly recommended!

How long have you used Planado?

1 Years

How frequently you use Planado?

Daily

What do you like the most about Planado?

We can remotely manage a team of employees on-site even if they’re distributed across a wide territory

It’s great that you can create a complex schedule for each and every employee with ease.

What do you like the least about Planado?

It would be great if Planado could reduce processing times when creating schedules and make them even more customizable for end users.

Victoria Pier

Planado made our loves easier, it\'s our fave app now!

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  • Features
  • Customer Support
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Review Summary

I personally love Planado because it can track where our employees are in real time which is useful for safety and customer satisfaction. I would recommend Planado as it's user-friendly, compatible with mobile phones, and customizable. Not only that, but I also enjoy automatic reports that make it easy to understand the quality of the employee's performance and report to our head.

How long have you used Planado?

5 Months

How frequently you use Planado?

Daily

What do you like the most about Planado?

Planado was seamless to set up and start using after a small training session with our employees.

Our team loves the built-in map and easy route planning.

What do you like the least about Planado?

Our department wants to see more tools that allow to communicate with customers.

Ibrokhim Isroilov

With Planado, everything is up to scratch, especially the work of our technicians

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  • Features
  • Customer Support
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Review Summary

Planado allowed us to improve business operations and make them almost 100% digital! Customer satisfaction and retention rates have increased dramatically after implementing Planado. Our team is happy!

How long have you used Planado?

1 Years

How frequently you use Planado?

Daily

What do you like the most about Planado?

Customer service has increased significantly thanks to the photo reports of the work completed by our technicians and GPS tracking that made our worke

What do you like the least about Planado?

Planado takes some time to adapt, especially for our technicians

Software Response
Planado
Planado

Thank you for the review, your feedback is very important and helps us make Planado even more convenient and useful for your business!

Posted on Nov 22, 2022
Valeria Samsonova

An excellent and affordable software solution for managing field employees

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  • Features
  • Customer Support
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Review Summary

We have a local kitchen and were searching for an all-in-one app to manage our delivery services. We have increased our staff recently and this resulted in a logistics mess. So we needed a solution to be able to quickly build routes, assign jobs and monitor delivery. After having used Planado for 8 months, I can say, it’s absolutely worth the money. The performance of our couriers has improved, and it’s now much easier for us to oversee the delivery and communicate with them.

How long have you used Planado?

8 Months

How frequently you use Planado?

Daily

What do you like the most about Planado?

Scheduling and assigning tasks for deliverymen has become much easier now

All the stats on each courier’s performance is now at hand, that’s far better than Excel sheets

What do you like the least about Planado?

We had some minor technical issues while integrating the app with our custom order management system

Software Response
Planado
Planado

Thank you for the review, your feedback is very important and helps us make Planado even more convenient and useful for your business!

Posted on Oct 20, 2022
Antony Moore

With Planado, we can deliver medication safely and in compliance with the law

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

Zapier

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Review Summary

We found everything we needed in Planado. Our industry requires us to meet certain regulations, such as available prescriptions from patients, the temperature necessary to deliver drugs safely and so on. Planado helped us to make sure we provide our services in compliance with the law. Now, deliverymen send us photo reports with a prescription and make sure that the temperature in the vehicle is set according to the required level

Which features have you used in Planado?

Field Service Management Software

How long have you used Planado?

2 Years

How frequently you use Planado?

Weekly

What do you like the most about Planado?

Setting certain tasks required to deliver drugs safely and on time

Tracking and monitoring of employee activities has become convenient and easy

What do you like the least about Planado?

Delivery men needed some time to adapt to the usage of the mobile app.

Software Response
Planado
Planado

Thank you for the review, your feedback is very important and helps us make Planado even more convenient and useful for your business!

Posted on Oct 20, 2022
Madina A

Planado helped to automate field operations for our HVAC services provider business

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  • Features
  • Customer Support
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Review Summary

Our team found Planado particularly useful for automating HVAC field operations. It helps us optimize scheduling and routing thanks to a built-in map and GPS-navigation. We’ve noticed that the time spent on traveling notably dropped because we try to allocate the closest locations possible in the area for every technician. We also can check a worker’s current workload anytime and change their schedule on the go if necessary. Field workers benefited from the app as well. They have full access to all the information needed, so that they can solve most of the issues more quickly. It has improved customer experience and now we’re recommended by our clients!

How long have you used Planado?

8 Months

How frequently you use Planado?

Daily

What do you like the most about Planado?

The monitoring of employees activities has become easy and convenient

What do you like the least about Planado?

Implementation and adaptation was a bit longer than we expected

Software Response
Planado
Planado

Thank you for the review, your feedback is very important and helps us make Planado even more convenient and useful for your business!

Posted on Oct 20, 2022
Irina N

Planado became a savior in our hectic delivery system, now everything is under control!

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  • Features
  • Customer Support
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Review Summary

I'm a call-center agent in an online marketplace that connects shops and end customers. We sell basically everything. The more stores and businesses we got, the harder it became for us to control delivery guys. We started getting more unsatisfied reviews that were primarily related to delivery terms. For example, due to high number of orders, our workers could confuse orders and deliver them to wrong addresses. With Planado, every process became clear. We can monitor workers' locations and make sure an order is correlated with the right address.

How long have you used Planado?

10 Months

How frequently you use Planado?

Daily

What do you like the most about Planado?

Checklists that help deliverymen to make sure they finished every order.

GPS-navigation that allows to track our workers' location and make sure they work efficiently

Photo reports with delivered orders serve as a confirmation that our part of the process is done properly.

What do you like the least about Planado?

No cons so far, we are totally satisfied with Planado.

Software Response
Planado
Planado

Thank you for the review, your feedback is very important and helps us make Planado even more convenient and useful for your business!

Posted on Oct 20, 2022