Property Manager Cloud

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Greetings, I'm Jeff Faller, CEO of Property Manager Cloud. Our company specializes in providing cloud-based solutions for property management. With our innovative software, property managers can efficiently handle tasks such as tenant management, rent collection, maintenance requests and financial reporting. As CEO, my role involves overseeing the overall strategy and direction of the organization, ensuring that we deliver exceptional products and services to our clients.

The primary objective behind developing Property Manager Cloud software was to empower property owners, particularly smaller operators, with a few hundred units or less, to efficiently and professionally manage their properties. We recognized a need for cost-effective and user-friendly solutions to property management in the market. With subscriptions starting at $19.97 per month, our software offers economical online rental payment options and generates comprehensive accounting reports. The trust placed in our all-in-one property management software, by the largest individually organized apartment owners association in California and esteemed industry figures like Jeffrey Taylor, also known as “Mr. Landlord”, further validates its reliability and effectiveness.

Property Manager Cloud offers significant value to clients compared to other software alternatives in the market. Firstly, our entry point subscription of $19.97 per month, provides an affordable solution for rental property owners, making it a cost-effective choice. Moreover, our software is designed to be user-friendly, allowing most users to easily grasp its features and functionality from the start. 

In addition to the software itself, we pride ourselves on providing excellent customer service. Our clients have the assurance of easy access to a live person for support and assistance, setting us apart from others that may only offer automated or impersonal customer support systems. This personalized and responsive customer service adds another layer of value to our software, ensuring that our clients receive the help they need when they need it.

Property Manager Cloud primarily caters to rental property owners, particularly those with a couple hundred units or less. Our software is specifically tailored to meet the needs of property managers in this industry. Rental property owners in various sectors, including residential, commercial, and mixed-use properties, can greatly benefit from our software.

PMC offers a range of features that are highly valued by our subscribers. The online rental application, tenant portal and work order suite are among the features that receive consistent praise from our users. These features streamline processes, enhance communication and improve overall efficiency for property managers, regardless of the specific industry they operate in.

While many property management software options offer similar features, Property Manager Cloud sets itself apart in a few key areas. One notable differentiating factor is our unique accounting module. Unlike traditional debit and credit accounting systems that can be complex and time-consuming to understand and operate, our software simplifies the process by tracking cash flow without the need for debit and credit entries. This feature saves users valuable time and eliminates the common errors associated with mis-categorized entries, reducing the need for additional professional assistance.

Additionally, Property Manager Cloud stands out with its comprehensive accounting capabilities. Unlike other software programs that may offer simple income and expense accounting, our software covers a broader range of financial management needs, including tracking non-operating income and expenses directly within the software. This ensures that property owners have a complete and accurate overview of their financials, eliminating the need for external tracking methods.

Furthermore, our commitment to exceptional customer support further differentiates us from the competition. When clients reach out for assistance, they can expect to speak with a live person. We take pride in offering free customer support, ensuring that our users receive the necessary guidance and assistance promptly and effectively. This level of personalized support, at our affordable price point, is a distinct advantage of Property Manager Cloud.

Based on the feedback we receive from our subscribers, we believe that our customer satisfaction rate is excellent, often reaching a 5-star level. Many clients express their positive surprise and appreciation at the fact that when they call, a real person answers the phone, or when they send emails, we respond promptly. This level of accessibility and responsiveness contributes significantly to our customers' satisfaction.

In addition to stellar customer service, we have an agile programming team that is dedicated to meeting the needs and requests submitted by our subscribers. We prioritize speed and responsiveness in implementing new features, enhancements and resolving any issues reported by our users. This proactive approach to addressing customer needs ensures that their requirements are met promptly and efficiently.

Reliability is another crucial aspect that contributes to customer satisfaction. We are proud to report that our software has maintained uninterrupted uptime for the past two years. This level of reliability gives our customers confidence in the stability and performance of our software, further enhancing their overall satisfaction.

Overall, our commitment to responsive customer service, agile development practices and reliable software performance, plays a vital role in catering to our customers' needs and ensuring their satisfaction with our product.

Yes, we are pleased to have a high rate of repeat customers. Currently, over 50% of our subscribers choose to continue their subscription with us. This demonstrates a strong level of satisfaction and trust in our software and services, as well as the value it provides to their property management operations. We are grateful for the loyalty of our repeat customers and strive to maintain their satisfaction through continuous improvement and exceptional customer support.

Yes, we provide several resources to help our subscribers get acquainted with our software. One of the key resources is the Fast Track Video Series, which is designed to guide users through the onboarding process. These videos offer step-by-step instructions and demonstrations to help users quickly learn how to navigate and utilize the features of our software effectively.

In addition to the video series, we also offer a searchable FAQ section within the software. Subscribers can enter specific keywords or questions to find relevant answers and solutions to their queries. This searchable FAQ database serves as a valuable self-help resource, allowing users to quickly access information and troubleshoot common issues they may encounter while using our software.

By providing these resources, we aim to ensure that our users have the necessary tools and knowledge to maximize the benefits of our software and make their property management tasks more efficient and streamlined.

We have a dedicated support system in place to promptly address the queries and issues of our clients.. Our policy is to ensure that we respond to phone calls and emails within the same day. In many cases, our response time is within hours.

When clients reach out to us with their questions or concerns, we prioritize providing timely and effective support. Whether it's via phone or email, our team strives to address client inquiries, offer solutions and provide the necessary guidance to resolve any issues they may encounter while using our software.

Our commitment to responsive support helps ensure that our clients receive the assistance they need in a timely manner, allowing them to make the most of our software and overcome any challenges they may face during their property management operations.

In 2022, our subscription base experienced significant growth, increasing by 50% compared to the previous year. This substantial growth reflects the increasing popularity and adoption of our software among property managers. Furthermore, our parent company, Apartment Owners Association of California, Inc. (AOA), boasts a substantial customer base with over 20,000 paying subscribers. While specific revenue figures for 2022 are not provided, the substantial growth in the subscription base indicates a positive trend in revenue generation for the year.

In the next 10 years, we have ambitious goals for the growth and expansion of our product. Our vision is to reach 20,000 subscribers nationally, building on the success we have already achieved with our other software offerings. The fact that we have experienced consistent 50% year-over-year growth, demonstrates that we are on the right track to realizing this vision.

We anticipate that our software will continue to evolve and adapt to the changing needs of property managers and the industry as a whole. We will strive to introduce innovative features and enhancements that further streamline property management processes, improve efficiency and deliver even greater value to our subscribers.

Furthermore, we aim to solidify our position as a leading provider of property management software, trusted by a wide range of property owners and managers across the nation. By continuously improving our product, expanding our customer base and adapting to emerging industry trends, we are confident that our software will thrive and make a significant impact in the property management landscape over the next decade.