Raiseaticket

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Malta HQFounded 2008

Deployment

Overview

About Raiseaticket

Raiseaticket redefines customer support efficiency in a world where digital transformation is key. It’s a no-cost platform that simplifies and elevates the support experience, enabling your team to prioritise customer interactions over system navigation. The platform features an intuitive dashboard for comprehensive oversight, rich with analytics and reporting tools that empower management and supervisors with actionable insights.

Bid farewell to the disarray of managing countless emails and unresolved inquiries. With Raiseaticket, you gain a clear view of every ticket - organised, tracked, and analysed for better decision-making. Its unified portal streamlines communications across web and email, ensuring seamless service delivery under defined SLAs and fostering collaboration among teams.

Start transforming your customer support journey today - it’s free, easy to set up, and designed for immediate impact. And if you’re looking for a tailored setup, Fonicom’s expert integrators are

At a glance

Software information

Industries served, licensing and the support Raiseaticket provides.

Industries

  • Bpo
  • Computer-network-security
  • Computer-networking
  • E-learning
  • Government-administration
  • Hospitality

Licensing

  • Proprietary
  • Annual Subscription
  • Free trial
  • Free version

Support

  • Email
  • Phone
  • 24x7 Support

Training

  • Documentation
Languages (1)
English
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Capabilities

Raiseaticket features

The full feature set, grouped by module.

Customer Service

  • Help Desk
  • Escalation
  • Alerts/Notifications
  • Knowledge Base
  • Response Templates
  • Self-Service Portal

Customer Success

  • Reporting & Analytics
  • Task Management
  • Customer Engagement
  • Alert/Notification
  • Communication Management

Customer Experience

  • Dashboard
  • Reporting & Analytics
  • Knowledge Management

Plans

Raiseaticket pricing

Free Version
Yes
Payment Frequency
Annual Subscription
Preferred Currency
EUR (€)
Free Trial
30plus Days
Upgrade€15 / month

Works with

Integrations

Raiseaticket connects with the tools your team already uses.

Media

Screenshots & video