ReplyDesk
Take Your Customer Support to the Next Level with ReplyDesk Helpdesk
ReplyDesk is a multichannel ecommerce helpdesk designed to help ecommerce sellers manage their customer communication channels more efficiently. Featuring integrations for leading online marketplaces, including Amazon and Etsy, webstore shopping cart platforms like BigCommerce and Shopify, email platforms like Gmail and Outlook, and social media platforms like Instagram and Twitter, plus many more, ReplyDesk offers an all-in-one solution for customer communication management. ReplyDesk also includes a variety of smart help desk tools and automated help desk features like SLA timers, AI-generated responses and ticket summaries, automatic ticket routing, and more, making it easier for sellers to manage both their multi-channel customer tickets and their service agent teams. Finally, ReplyDesk has an integrated multichannel order management platform, so sellers can manage both customer orders and communications from multiple channels from one place.
2019
Israel
- Retail
- English
Industries
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Retail
Licensing & Deployment
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Proprietary
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Cloud Hosted
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Web-based
Support
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Email
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24x7 Support
Knowledge Base
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Help Guide
ReplyDesk Core Features
Focus of E-Commerce Feature
- CRM
- Multi-Store Management
- Multi-Channel Management
- Order Management
- Reporting & Analytics
- AI Features
ReplyDesk Pricing
Pricing Type
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Per User
Preferred Currency
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USD ($)
Free Version
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Yes
Free Trial
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7 Days Trial
Payment Frequency
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Monthly Payment
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Annual Subscription
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Quote Based
