ShieldPSA

ShieldPSA by Vembu is a cloud-based Professional Services Automation (PSA) platform built for Managed Service Providers (MSPs), IT service providers, and service teams. It brings service desk, ticketing, customer management, project management, contracts, time tracking, billing, and workflow automation together in one centralized platform.

With ShieldPSA, MSPs can manage the complete service lifecycle—from receiving and prioritizing customer requests to assigning tickets, tracking technician activities, monitoring SLAs, managing contracts, and preparing invoices. The platform provides centralized visibility into service operations, helping teams organize workflows and manage customer services more efficiently.