Top Call Center Services in Kenya
Goodfirms has reviewed 14 Call Center Services in Kenya as of October 2026. The top-ranked firm is Call Center Solutions Africa (4.7 stars, 2 verified reviews, NA, founded 2022, Nairobi). Across the category, the median hourly rate is $25, median client rating is 4.8, and 23% of firms employ 50+ members. Explore the vetted Call Center Services in Kenya companies below, compare their strengths, and connect with the provider best suited to your requirements.
There are many factors that need to be considered before hiring call center services in Kenya. While cost efficiency is a key consideration, other factors include infrastructure, consistency, customer satisfaction, team size, and security. There are numerous call center services active in the market. A careful evaluation of these factors will help you identify the best picks in the industry. However, such an overwhelming number of call center companies in Kenya poses challenges in front of businesses during their search for a reliable service provider.
To help you resolve such selection worries, Goodfirms has prepared a directory to bring you one step closer to your ideal service partner. A closer look at this list of top-performing call center outsourcing services in Kenya with detailed reviews of each company will help you make the best call for your business. Find information such as project portfolio, service offered, focus area, research scores, rankings, and verified reviews with this directory. Make the best use of the available information and use it to hire call center solutions in Kenya that best match your business requirements.
Goodfirms has verified 14 Call Center Services in Kenya - part of 1,668+ Call Centers Services Companies, each passing Goodfirms' 4-step verification process (background check, client interviews, portfolio audit, ongoing quality review). Listings marked "Sponsored" are agencies that pay for premium placement - sponsorship does not affect star ratings or review content.
Top 10 at Glance
Compare the highest-ranked firms first side by side.
List of Call Center Outsourcing Services in Kenya | Top Call Center Companies in Kenya
Sponsored
Call Center Solutions Africa (CCSA) is a full-service provider helping businesses launch, scale, and optimize contact centers across the continent. From cloud-based platforms and AI chatbots to regulatory advisory, equipment supply, and skilled talent, we deliver everything needed to build world-class customer support operations. With ... read Call Center Solutions Africa reviews & insights
Call Center Solutions Africa (CCSA) is a full-service provider helping businesses launch, scale, and optimize ... read Call Center Solutions Africa reviews & insights
NA10 - 492022Nairobi, KenyaIncredible team to work with
- Duncan Njue
Fusion Communication Systems is a Kenyan technology services provider delivering business solutions to its clients. Fusion Communication Systems was founded in July of 2007. Today, as a business unit, Fusion Communication Systems delivers a broad portfolio of information technology applications and business process outsourcing services to clients. Our clients vary from manufacturing; financial services; Insurance; ... read Fusion Communication Systems reviews & insights
Fusion Communication Systems is a Kenyan technology services provider delivering business solutions to its clients. ... read Fusion Communication Systems reviews & insights
< $25/hr10 - 492007Nairobi, Kenya
Since inception in April 2011 as an ICT infrastructure company in consulting and implementation of ICT solutions, Lance Alexander Communication has endeavoured to provide its clients with solutions that are reliable and cost effective. Our core business in ICT infrastructure is in VoIP and IP Telephony, Data centre and Cloud services, Enterprise virtualized solutions and ... read Lance Alexander Communication reviews & insights
Since inception in April 2011 as an ICT infrastructure company in consulting and implementation of ... read Lance Alexander Communication reviews & insights
< $25/hr10 - 492011Nairobi, Kenya
Our services help businesses expand and optimize operations. We are providers of end to end business enabling services that helps businesses to expand and optimize operations across different industries.
Our services help businesses expand and optimize operations. We are providers of end to end ... read Ideon reviews & insights
< $25/hr50 - 2492018Nairobi, Kenya
Wakah Errands Group is a logistics, courier and delivery company based in Nairobi with branches in most major towns In Kenya and the surrounding regions. We work with people from different countries in Africa and the world at large to help solve e-Commerce problems in terms of logistics, warehousing and order fulfillment. Wakah Errands Group ... read WAKAH ERRANDS reviews & insights
Wakah Errands Group is a logistics, courier and delivery company based in Nairobi with branches ... read WAKAH ERRANDS reviews & insights
< $25/hr10 - 492019Nairobi, Kenya
Using AI Tools
Canva
GitHub Copilot
Grammarly
Founded in 2016, TeleSky is the Africa fastest growing digital call center/BPO serving clients from varied industrial sectors in the USA, UK, Europe, New Zealand, Africa and Kenya.The Company offers unrivalled experience in Contact Center/BPO, Training and Recruitment, Consultancy, Telesales, Database Management, Technical Support, SMS and web chat support, Social Media Support, Software solution design ... read TeleSky reviews & insights
Founded in 2016, TeleSky is the Africa fastest growing digital call center/BPO serving clients from ... read TeleSky reviews & insights
$25 - $49/hr1,000 - 9,9992016Nairobi, KenyaWhy TeleSky?
- Proven Ability to Drive Growth & CX Satisfactio
- Competitively Priced, Scalable & 24-7 Operation
- World-Class Technology & Professional Expertise
Using AI Tools
- Canva
At Nakama Tech, we stand as pioneers in the global business process outsourcing industry. Our mission is clear we empower businesses to excel in customer service, ultimately fostering their growth and success. As dedicated partners, we are more than a service provider; we are an extension of your team, working tirelessly to enhance your customer ... read Nakama Tech reviews & insights
At Nakama Tech, we stand as pioneers in the global business process outsourcing industry. Our ... read Nakama Tech reviews & insights
< $25/hr1,000 - 9,9992022Nairobi, KenyaWhy Nakama Tech?
- Unmatched Cost Efficiency
- Time Zone Advantage Strategically located in EA
- Multilingual Capabilities
At Sevenz Advisory & Outsourcing Solutions Ltd, we specialize in providing comprehensive Business Advisory, Outsourcing Solutions and Operations Support services tailored to meet the unique needs of businesses across various industries with a team of highly skilled professionals. Our mission is to empower businesses to thrive by delivering expert financial and operational models, management guidance, ... read Sevenz Advisory & Outsourcing Solutions LTD reviews & insights
At Sevenz Advisory & Outsourcing Solutions Ltd, we specialize in providing comprehensive Business Advisory, Outsourcing ... read Sevenz Advisory & Outsourcing Solutions LTD reviews & insights
$50 - $99/hr10 - 492024Nairobi, Kenya
Using AI Tools
Claude
Baraka Digital Hub (BDH) is a Nairobi-based AI data and digital operations company providing technology-enabled services to organizations globally. We help businesses and institutions manage the data, operational workflows, and human-in-the-loop processes required to build, improve, and scale AI systems and digital operations.Our services cover AI Data Services, including computer vision, NLP, speech data, data ... read Baraka Digital Hub reviews & insights
Baraka Digital Hub (BDH) is a Nairobi-based AI data and digital operations company providing technology-enabled ... read Baraka Digital Hub reviews & insights
< $25/hr50 - 2492024Nairobi, KenyaWhy Baraka Digital Hub?
- One partner for all your AI and digital operations
- 40 to 70 percent lower costs with quality control
- Start with a pilot and see results in 48 hours
Techno Brain BPO / (ITES), is an ISO 9001:2015, ISO 27001, Great Place to Work certified Business Process Outsourcing (BPO) and IT-enabled services. Techno Brain BPO / ITES offers specially tailored, affordable, quality, and high-end solutions in the areas of call center management, back-office services, knowledge process management, digital media services, and shared services utilizing ... read Techno Brain BPO ITES Ltd reviews & insights
Techno Brain BPO / (ITES), is an ISO 9001:2015, ISO 27001, Great Place to Work ... read Techno Brain BPO ITES Ltd reviews & insights
< $25/hr250 - 9992006Nairobi, Kenya
Global Capability helps you grow and scale by building tailored offshore teams in Nairobi that feel like a true extension of your business. We handle the infrastructure, recruitment, compliance, HR, and payroll, so you can focus on strategy while your offshore team focuses on execution. Whether you choose to manage the day-by-day or hand over ... read Global Capability reviews & insights
Global Capability helps you grow and scale by building tailored offshore teams in Nairobi that ... read Global Capability reviews & insights
NA2 - 92025Nairobi, Kenya
Hello! We are Bogner & Partners, The Kenyan-German (BPO) Business Process Outsourcing. Imagine world-class BPO services without the world-class fees. Dive into a world where German precision meets Kenyan drive. Experience business process outsourcing like never before. Let's redefine success together.
Hello! We are Bogner & Partners, The Kenyan-German (BPO) Business Process Outsourcing. Imagine world-class BPO ... read Bogner & Partners reviews & insights
NA50 - 249Nairobi, Kenya
Adept Technologies is a Social Enterprise based in Nairobi, Kenya. With us, you will always get Reliable, Responsive, High-quality and Personalised Services that will serve your business needs. We support clients to outsource labor-intensive computer work in a socially responsible way. Our business model is aimed at fighting poverty through the provision of dignified work ... read Adept Technologies reviews & insights
Adept Technologies is a Social Enterprise based in Nairobi, Kenya. With us, you will always ... read Adept Technologies reviews & insights
< $25/hr10 - 492007Nairobi, Kenya
Using AI Tools
ChatGPT
Annota is a Kenya-based data annotation and managed IT company helping fast-growing AI teams and businesses scale with confidence.We provide high-quality data labeling services for computer vision, natural language processing, document AI, and model evaluation, delivered by carefully trained teams and backed by rigorous quality control. As a boutique firm, we take a hands-on approach ... read annota reviews & insights
Annota is a Kenya-based data annotation and managed IT company helping fast-growing AI teams and ... read annota reviews & insights
< $25/hr10 - 492024Nairobi, KenyaWhy annota?
- Founder-led QA on every project
- Fast onboarding and flexible scaling
- Access to top Kenyan technical talent
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