Industry Leaders
Top-right · Both axes ≥ 50
3FIRMS
Strong on both Core Competencies and 360-Performance. These firms have proven track records, deep specialisation, and solid client outcomes. Default recommendation for most buyers.
Best Answering Services Companies
Goodfirms has reviewed 10 Answering Services Companies as of September 2026. The top-ranked firm is Top Customer Service (5.0 stars, 11 verified reviews, NA, founded 2010, Brooklyn). Across the category, the median hourly rate is $25, median client rating is 5, and 36% of firms employ 50+ members. Explore the vetted Answering Services Companies below, compare their strengths, and connect with the provider best suited to your requirements.
Perusing online for top answering services companies for your business? Here is a list of professional answering services by Goodfirms to take care of your client calls efficiently. The answering service for businesses provides specialist operatives who answer calls for your organization's sake. They can take messages and attempt key business processes, boosting your productivity. This spares your business time & cash and guarantees you are constantly accessible to your customer base, which is an undeniably imperative for businesses today. Hence, Goodfirms brings you a curated list of the best answering services providers for you to select the one that fits your business criteria, with all the homework done from our part.
Goodfirms has verified 10 Answering Services Companies - part of 19,050+ Business Services Companies, each passing Goodfirms' 4-step verification process (background check, client interviews, portfolio audit, ongoing quality review). Listings marked "Sponsored" are agencies that pay for premium placement - sponsorship does not affect star ratings or review content.
Top 10 at Glance
Compare the highest-ranked firms first side by side.
Rank
Company
Rating
Reviews
Hourly Rate
Team Size
Founded
Location
Action
List of Top Companies for Answering Services in 2026
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Using AI Tools
Grammarly AI
We have spent the past decade delivering exceptional service experiences for startups, scale-ups, and Fortune 500 brands across the globe.We are an award-winning customer experience company trusted by industry leaders like Lenovo, DoorDash, ClassPass, and Getaround. From e-commerce and SaaS to fintech, travel, and healthcare, ... read Top Customer Service reviews & insights
We have spent the past decade delivering exceptional service experiences for startups, scale-ups, and Fortune ... read Top Customer Service reviews & insights
NA250 - 9992010Brooklyn, United StatesTop Customer Service exceeded our expectations by delivering responsive, professional, and reliable
- DirectorWhy Top Customer Service?
- 1200 plus Support Agents in world
- 97 percent average quality control score
- Fast response
TMP Direct is an Award-Winning BPO company providing White-Glove service to our clients with 24x7 Omni-channel Support. The way consumers interact with their favorite brands is constantly evolving; TMP Direct is prepared to assist clients in the support of these ever-changing operations. TMP can provide ... read TMP Direct reviews & insights
TMP Direct is an Award-Winning BPO company providing White-Glove service to our clients with 24x7 ... read TMP Direct reviews & insights
$25 - $49/hr50 - 249Jersey City, United StatesExcellent IT services and support. Professionally resolved the issue with in timeline
- Sachin Sachdeva
Although our lives are driven by electronic communications, 79% of consumers say they prefer to interact with businesses via phone. Anserve is a 24×7 operation…we do not close. You worry about making your phone ring, Anserve will make sure all calls are answered. Anserve offers customized scripting and high-end technology to ensure we capture EXACTLY ... read Anserve reviews & insights
Although our lives are driven by electronic communications, 79% of consumers say they prefer to ... read Anserve reviews & insights
< $25/hr2 - 91969Jersey City, United States
GWHS Answering Services is a HIPAA-compliant medical answering service. Our understanding and experience with serving only the healthcare community allows us to offer a suite of answering service solutions designed to help medical practices and healthcare organizations of all sizes. We offer quality and compliance as a service. Your calls are answered by our helpful ... read GWHS Answering Services reviews & insights
GWHS Answering Services is a HIPAA-compliant medical answering service. Our understanding and experience with serving ... read GWHS Answering Services reviews & insights
< $25/hr10 - 49Jersey City, United States
We would like to introduce a service that we genuinely believe will help you to maximize your business potential.
We would like to introduce a service that we genuinely believe will help you to ... read Tri-Caps Answering Services reviews & insights
< $25/hr2 - 9Jersey City, United States
No matter the size of your business or the scope of your needs, we have a variety of answering service options available for you – all with live agent coverage 24/7/365. If you need immediate support, we scale up quickly, getting you set up in days rather than weeks. Feel safe in the knowledge that ... read Ansercomm reviews & insights
No matter the size of your business or the scope of your needs, we have ... read Ansercomm reviews & insights
< $25/hr2 - 92014Jersey City, United States
Anserve Inc., a leading phone answering services provider, offers professional answering services for small businesses. When it comes to offering high quality small business answering services, Anserve offers state-of-the-art local answering services, order taking services, medical, lawyer, and doctor answering service, bilingual services, and various other inbound and outbound Tele-services. Get 24/7 high quality answering ... read Anserve Inc. reviews & insights
Anserve Inc., a leading phone answering services provider, offers professional answering services for small businesses. ... read Anserve Inc. reviews & insights
NA50 - 2491969Jersey City, United States
CuraCall was founded on the need for compassionate, reliable, multilingual, quality call center solutions for the Home Health Industry. CuraCall connects patients and Home Health Providers through standard and customized communication solutions that enhance patient access and improve patient and provider satisfaction, in a secure HIPAA-compliant environment. At CuraCall, we understand the time-consuming task of ... read CuraCall reviews & insights
CuraCall was founded on the need for compassionate, reliable, multilingual, quality call center solutions for ... read CuraCall reviews & insights
< $25/hr10 - 492015Jersey City, United States
he team at Professional Answering Service has been proudly providing small business answering service to Hampton Roads, Harrisonburg, Newport News, and surrounding areas since 1968. Much has changed in the past 50+ years, but our team is dedicated to keeping abreast with the latest technological advances and changing customer expectations so we can continuously provide ... read Professional Answering Service Company reviews & insights
he team at Professional Answering Service has been proudly providing small business answering service to ... read Professional Answering Service Company reviews & insights
< $25/hr2 - 9Jersey City, United States
(V)WeCare Technology is an outsourcing call center service provider. We do our call center service work diligently and maintain a top level of our customer satisfaction at all times.
(V)WeCare Technology is an outsourcing call center service provider. We do our call center service ... read (V)WeCare Technology reviews & insights
NA1,000 - 9,9991999Jersey City, United States
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The Magical Quadrant
Hover any bubble for the firm's exact scores. Filter the view using the controls on the right.
360-PERFORMANCE VIEW (Y) →
0255075100
Industry ContendersIndustry LeadersUpcoming AchieversMarket Influencers
0255075100
CORE COMPETENCIES (X) →
The four quadrants explained
Each card shows the count of firms in that quadrant and the top 5 by composite score.
Industry Contenders
Top-left · Y ≥ 50, X < 50
3FIRMS
Strong execution but broader service mix. High-quality generalists - good fit if your project crosses multiple disciplines in one engagement.
Market Influencers
Bottom-right · X ≥ 50, Y < 50
39FIRMS
Deeply specialised but with moderate market presence. Often the right pick when specialisation matters more than scale - boutique shops with deep technical chops.
Upcoming Achievers
Bottom-left · Both axes < 50
17FIRMS
Newer entrants and smaller boutiques. Higher risk but often the best price-performance - particularly for early-stage startups or non-mission-critical projects.
The Industry Leaders in detail
The 3 highest-scoring firms in the Industry Leaders quadrant. Each has both Core Competencies and 360-Performance ≥ 50. Click any card for the full profile.
1LEADER
Core Competencies100
360-Performance52
2LEADER
Core Competencies66
360-Performance59
3LEADER
Core Competencies51
360-Performance57
How firms are placed on the matrix
Every position on this chart is the output of the Goodfirms ranking algorithm - a weighted composite of signals across two axes. The algorithm is recomputed regularly and is fully documented.
Sponsorship does not affect placement. PRO members receive visible badges and ad placements, but their algorithmic scores are calculated identically to free listings.
Read the full methodologyAlgorithm at a glance
1
X-axis (Core Competencies): Service Focus Ratio + Portfolio Depth + Quality + Experience
2
Y-axis (360-Performance): Client Reviews + Market Presence + Goodfirms Score
3
Missing signals are excluded from a firm's score, not substituted with defaults - weights redistribute across remaining inputs
4
Recency decay over the last 18 months keeps stale reviews from dominating
5
Eligibility floor: ≥ 1 published review in this category scope
Jersey City · $0-24/hr