Colin Spiers, Lead Customer Service Advisor at Redeem GroupVerified Review
Posted on May 12, 2025
“Great CRM system”
Provided a great service ensuring our needs were met for handling multi channel contact
Salesforce
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Overview
About Salesforce
Salesforce is the Customer Success Platform. Our social and mobile cloud technologies—including our flagship sales and CRM applications—help companies connect with customers, partners, and employees in entirely new ways.
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What clients say
Review Analytics of Salesforce
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Review Summary
Salesforce is recognized as a robust CRM system with strong functionality and extensive integration capabilities suited for sales and marketing automation. Clients highlight responsive customer support with multiple communication channels and escalation processes for resolving issues. The platform effectively supports business operations, including customer engagement across various sectors.
✦ AI-generated summary. May not reflect every review.
What reviewers mention most
Tomas Kolafa, CMO at RVezyVerified Review
Posted on Jun 24, 2024
“Salesforce offers robust functionality and excellent integrations, making it a strong choice for CRM and marketing automation needs.”
Our experience with Salesforce has been highly positive over the past several years. I appreciate Salesforce's robust functionality, particularly in creating different sales pipelines and streamlining data across various software platforms. The level of integrations that Salesforce provides is very impressive. However, for new users, there can be an information overload due to the software's extensive features. I would suggest improving the user interface or updating the documentation to include more specific use cases based on what other companies have implemented. Overall, Salesforce is a great tool, and I would rate it four and a half out of five stars. I definitely recommend it to companies that would find it a good fit for their needs.
AnonymousVerified Review
Posted on Mar 15, 2024
“Multi-tiered assistance and progression of issues to higher levels.”
I encountered a challenge transferring data from a testing environment to a production one, which I couldn't resolve independently. I contacted SF Customer Success through the website and quickly received a case assignment and support engineer. Despite an estimated resolution time of up to 3 business days (due to lacking a higher level support license), the issue was resolved within 24 hours. The initial support engineer reached out within 6 hours, and when escalation was needed, it was handled promptly. Both levels of support communicated via email and phone, ultimately providing a thorough resolution to my issue. I'm very grateful for their service-oriented and effective approach to problem-solving. If the quality of service I received reflects their typical approach, I highly recommend engaging with them. Despite not having a paid higher-level service plan, what I received exceeded expectations by a significant margin.
Rajan Sharma, Principal Owner at at Eon ClinicsVerified Review
Posted on Jun 15, 2020
“Keeping Our Patients Engaged”
Our clinics use Salesforce to stay in touch with patients before their first appointment and after any procedure completed. Once someone schedules a consultation on our website (http://eonclinics.com/) we can confirm with them they are arriving and stay in touch through SMS. All of this can be done in Salesforce, a tool many of our team already had expertise in.
Focus
Service Focus of Salesforce
How the team's effort is distributed across services.
Industries Focus
Client Focus
Medium Business50%
Large Business50%
Where we are
Locations (4)
Offices where Salesforce operates.
Singapore
Singapore, Singapore 038989
Germany
Munich, Bavaria 80636
United Kingdom
London, England EC2N 3