AakashTel Pvt Ltd

AakashTel Pvt Ltd offers a company-wide call center software solution designed to optimize collaboration and streamline workflows. The platform enables instant communication via voice, chat, or video, fostering seamless connectivity within and outside organizations. It facilitates integrated cross-departmental collaboration, connecting customer service, sales, and technical support teams to expedite issue resolution. The software includes features for employee training and monitoring, allowing for call recording and live guidance. For customer support, it offers efficient call transfer systems and personalized service through call notes and customer details. Sales and lead management tools track calls and automate outbound follow-ups with a smart dialer. The solution also provides analytics and reporting for performance monitoring and improvement. AakashTel offers 24/7 technical support, regular software updates, and integration capabilities with third-party tools like CRMs, ERPs, and WhatsApp.