GrayCell Technologies Reviews & Company Profile

The GrayCell Technologies team has proven experience across a broad range of business application areas using both open source and proprietary software technologies. As a Microsoft Gold Certified Partner, GrayCell Technologies has demonstrated expertise with Microsoft technologies and proven ability to deliver on customer's needs.

Locations

India

SCO-15(IIIrd Floor) , Sector-17E, Chandigarh, Chandigarh 160017

0172-7307242527

India

SCO-11(IInd Floor) , Sector-17E , Chandigarh, Chandigarh 160017

0172-7307242527

Focus Areas

Service Focus

Mobile App Development

Client Focus

Small Business
Large Business
Medium Business

Industry Focus

Education
Financial & Payments
Healthcare & Medical

GrayCell Technologies Executive Interview

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GoodFirms has provided us the opportunity to showcase our expertise and our ability to deliver beyond client expectations to a wide range of audiences across the globe.

Please introduce your company and give a brief about your role within the organization.

A well-known name in the IT industry known for its smart and unique software solutions, GrayCell Technologies was established in 2004, with unparalleled expertise in developing top-notch Web and Mobile Applications, and now it has a global presence. For 17 years, we’ve been working as a software innovation partner with SMEs and start-ups. We are registered with STPI (Software Technology Parks of India) and NASSCOM (National Association of Software and Service), the Premier Trade Body, and the Chamber of Commerce of the IT Software and Services Industry in India.

We help companies from R&D and building MVP from scratch to scaling, UX analysis, and improvement. Being the CEO of the company, my role is to direct the team in research and analysis tasks and solve the complexity of any projects whenever required.

What is the story behind starting this company?

GrayCell Technologies was founded to provide competitive services from a quality and price point of view. We help start-ups and SEMs with design thinking methods to uncover new opportunities for their products/services, and agile discipline and engineering excellence to create a stable digital foundation. Since 2004, we've partnered with start-ups, industry leaders, and mission-driven non-profits. These partners trust GrayCell Technologies to deliver innovative solutions that drive their businesses forward.

What are your company’s business model–in house team or third party vendors/ outsourcing?

We are a fully in-house team model. We do not outsource and have very comprehensive project management procedures. Everything right from documentation to deployment is managed by our in-house team. We have a team of 75+ members which comprises designers, developers, project managers, BAs, and QAs all under one roof. The in-house project ensures fast communication and shorter response time and the result is reflected in the form of high-end client satisfaction.

How does your company differentiate itself from the competition?

At GrayCell Technologies, we strive to deliver full-scale business solutions for Web and Mobile Application Development by unlocking the capability of clients' vague ideas and turning their imagination into a reality. We always put our legs into our clients' shoes to understand their requirements and we add a heart to technology while delivering the desired output. In fact, a minimum of 50% of our business is still growing on client recommendations which is a great validation of our performance.

What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?

We’ve worked with businesses from several different industries. Some of our premium clients belong to Education, Health and Fitness, Logistics and Transportation, Entertainment, Sports, Real Estate, Travel and Tourism, Retail and eCommerce, etc. Several of our clients from these domains continue to work with us after their first project. Our client repeats rate ranges from 60% - to 70%.

Please share some of the services that you offer for which clients approach you the most for?

Under the umbrella of software development, our expertise lies in web and mobile applications. We also have the upper hand in developing Blockchain, NFT, and IoT-based mobility solutions.

What is your customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?

We have a 100% customer satisfaction rate. That’s why we have been achieving repetitive business from our clients. GrayCell Technologies specializes in customers’ pain points and confirms that they are addressed with utmost priority.

The team and business follow three simple rules to cater to customers’ needs and requirements: Utmost Transparency, Outstanding Quality, and Instant Support. Also, we magnify the Key Result Areas and make sure that the customers are happy with our services. We've been maintaining transparency with our clients, we confirm that our clients are informed and engaged in every part of the software development life cycle.

What kind of support system do you offer to your clients for catering to their queries and issues?

We strive to establish an effective process for addressing every customer query and issue through regular meetings. We have sync-ups with clients by conducting meetings with project managers on a biweekly basis to support effective communication, share feedback, and proactively address all possible risks.

GrayCell Technologies prioritizes customer satisfaction above all else, that’s why we conduct regular check-ups/meetings to measure the level of customer satisfaction. Moreover, we just follow the timeline and deliver great work. This is how we make our customers happy.

What kind of payment structure do you follow to bill your clients? Is it Pay per Feature, Fixed Cost, Pay per Milestone (could be in phases, months, versions etc.

We have a flexible payment structure. It can be fixed cost, hourly and monthly, or in different milestones. Depending on the type of project it is and the client’s preference, the payment terms will be defined accordingly.

Do you take in projects which meet your basic budget requirement? If yes, what is the minimum requirement? If no, on what minimum budget you have worked for?

GrayCell Technologies is open to all clients. We see many small start-ups that have the potential to grow into a unicorn. Budget isn’t the only point we examine while discussing a new project with a client. In short, we are flexible in terms of offering quotations.

What is the price range (min and max) of the projects that you catered to in 2021?

We don’t believe that price should be the most important aspect. We prefer to focus on customer satisfaction. Our awards and clients' feedback tell us that we are delivering a great service and great value to our customers.

Where do you see your company in the next 10 years?

It’s hard to say WHERE we will be in the next 10 years because Technologies and business models are evolving rapidly. But yes! Digital transformation has created a positive impact on our business. Technological advancements improve our growth and act as a motivation in improving our goodwill. Also, our reliable and efficient services have created a benchmark in the IT sector, and we feel happy about it.

GrayCell Technologies Clients & Portfolios

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Blood Donor App

We designed and developed a Social Platform to bring the Blood Donors and Recipients on a common platform so that the process of the Blood donation is streamlined. Blood is in perennial short supply. 60% of the population can donate blood but only 4% do so and there is a perpetual shortfall of blood donors.

GCT developed Native Apps along with an admin section and standalone website for the client. The Blood donor mobile App aims to connect a blood donor with receivers and facilitate the process of blood donation to save precious lives in crisis situations. Using the Mobile App, the user can register a blood donation request and get suitable blood donors.

On the technical front, the Apps utilize Node.js/ PostgreSQL /Objective C /Java and SQLite server.
The third party API’s from Google Maps and Facebook have also been integrated into the app.

Play Store

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Today's Lineup - Game Management App

We developed an app for youth league coaches and managers. This app helps team coaches for batting line-ups and in positioning players for youth baseball tournaments. The app supports iPhone/iPad plus Android phones and tablets and makes baseball game management easy and organized.

The app has the ability to edit available positions and allow managers to add extra players/ outfielder. It eliminates paper work and reports can be saved and shared as a PDF or compatible excel file for the league. The app can sync between the phone and tablet and can be accessed from anywhere.

The app has the following features:

Create account
Create the team
Set the lineup
Add, drop, move the lineup around with ease
Set games, locations, dates and times
Set the player positions for every inning
Export to PDF or compatible Excel file
Print the lineup for the dugout and other team
Sync data across other mobile / tablet devices every time you log out

The App is a social platform for coaches and managers. On the technical front, the Apps utilize PHP /Objective C /Java and SQLite server.

Play Store App Store

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I break My Silence.

I BREAK MY Silence is an initiative to spread awareness about sexual assault and harassment against women and child.

Web App