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Hayleys BPO is a Sri Lankan based BPO company, which is the outsourcing sector of Hayleys PLC, one of Sri Lanka's largest conglomerates which account for over 3% of country's total exports. Hayleys has a diversified portfolio of globally competitive core businesses spanning across Global Markets & Manufacturing, Agriculture & Agri Business, Transportation & Logistics, Leisure & Aviation, Power & Energy, Investment & Services and Consumer.

With a rich history spanning across 140 years, and over 35,000 employees, Hayleys has been awarded the title of Best Corporate citizen in Sri Lanka on multiple occasions for its commitment to achieving corporate success while serving to the interests of the community and environment alike.

Driven by the growth of the BPO industry in the region, Hayleys BPO was established in 2009 and currently specializes in providing BPO solutions and shared services to large corporates including Hayleys group. The Hayleys BPO delivery center located in the heart of Colombo, Sri Lanka, with a current staff capacity of over 150, provides services across 12 business sectors with a comprehensive Business Continuity Plan (BCP) that deliver secure, innovative and sustainable business process outsourcing solutions to all our clients.

Sri Lanka Sri Lanka
No 25, Foster Lane, Colombo, Colombo 00100
$25 - $49/hr
50 - 249
2008

Service Focus

Focus of Web Development
  • Wordpress - 25%
  • Drupal - 25%
  • Joomla - 25%
  • Sitecore - 25%
Focus of IT Services
  • IT & Networking - 50%
  • Outsourcing - 50%
Focus of Business Services
  • Accounting - 60%
  • Financial Planning - 20%
  • Payroll - 20%
  • Auditing - 100%
Focus of BPO Services
  • Customer Service - 100%

Industry Focus

  • Other Industries - 16%
  • Business Services - 14%
  • Consumer Products - 14%
  • Manufacturing - 14%
  • Transportation & Logistics - 14%
  • Travel & Lifestyle - 14%
  • Industrial - 14%

Client Focus

60% Small Business
30% Medium Business
10% Large Business

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