Visit website

Leading Legal Process Outsourcing Services Provider

Hazen Technologies Inc. helps U.S. law firms keep cases on track with dedicated legal support teams for PIP and Property Damage matters. Our specialists manage intake, drafting, e-filing, calendaring, motions, records review, and billing support. Combining AI-assisted drafting with human review, we deliver fast, accurate turnarounds. Teams integrate seamlessly with Clio, Litify, and Salesforce. Firms typically reduce support costs by 40–60% and clear backlogs without adding staff. With 200+ seats supporting U.S. practices and coverage aligned to Eastern Time with next-day delivery, Hazen Technologies provides reliable capacity for surges, pilots, or ongoing needs—set up is fast, reporting is clear, and accountability is guaranteed.

United States United States
7957 N University Dr #1004, Parkland, Florida 33067
+1 8447787792
$25 - $49/hr
50 - 249
2017

Service Focus

Focus of IT Services
  • IT & Networking - 100%
Focus of BPO Services
  • Virtual Assistant - 60%
  • Back Office Services - 40%
Focus of Business Services
  • Accounting - 100%

Industry Focus

  • Legal & Compliance - 80%
  • Information Technology - 20%

Client Focus

50% Medium Business
30% Small Business
20% Large Business

Review Analytics of HazenTech

14
Total Reviews
5.0/5
Overall Rating
13
Recent Reviews

What Users Say

They unified our global content and automated lead flow, supporting my personal brand's growth.
Adrian Franklin
Adrian Franklin , CEO at Belasko
Excellent DevOps support ensures high availability for our complex GIS and CAD infrastructure.
Hugo Marcal
Hugo Marcal , General Manager at Go4Mobility
Software Development Services, Business Services, IT Support Services
Rosemary Smart
Rosemary Smart , OWNER at ServiceNow
Digital Marketing Services, Content Marketing Services, IT Support Services
Nisha Kapoor
Nisha Kapoor , CEO at Credit Karma
HazenTech's AI driven LPO team accelerated our contract review process, boosting legal efficiency
Varun Kulkarni
Varun Kulkarni , CEO at NoBroker.com

What Users Like The Most

  • What we liked most about HazenTech was their perfect balance of technical expertise and business understanding. They transformed our vision into a high-quality mobile app that exceeded expectations, while maintaining excellent communication and delivering on time and within budget. Their innovative solutions and genuine commitment to our success made them stand out as true partners in our project.
  • Their understanding of the nuances of high-volume commercial contract processing in a regulated IT environment. The AI-human hybrid model they deployed was highly effective, providing both speed and necessary compliance accuracy.
  • Their understanding of the nuances of high-volume commercial contract processing in a regulated IT environment. The AI-human hybrid model they deployed was highly effective, providing both speed and necessary compliance accuracy.

What Users Like The Least

  • In our experience working with HazenTech, we didn't find any aspects of their service or performance that we disliked. Their team consistently met or exceeded our expectations throughout the project, delivering high-quality work with professionalism and expertise. We were thoroughly satisfied with all aspects of our collaboration.
  • The onboarding process required extensive documentation alignment due to the sensitive nature of the data involved. Streamlining the initial compliance transfer would be beneficial for future partnerships.
  • The onboarding process required extensive documentation alignment due to the sensitive nature of the data involved. Streamlining the initial compliance transfer would be beneficial for future partnerships.

Detailed Reviews of HazenTech

5.0 14 Reviews
  • All Services
  • IT Services
  • Business Services
  • Relevance
  • Most Recent
  • Rating: high to low
  • Rating: low to high
Write a Review
Adrian Franklin
Adrian Franklin, CEO at Belasko
Posted 3 months ago

They unified our global content and automated lead flow, supporting my personal brand's growth.

Our firm handles hundreds of PIP and property damage claims every month. HazenTech helped us clear a massive backlog within weeks. The team is consistent, responsive, and works as an extension of our own staff. Highly recommend them to any U.S. law firm looking for a dependable LPO partner.

What was the project name that you have worked with HazenTech?

"Global Lead Management & Content Platform"

What service was provided as part of the project?

IT Services, Business Services

Describe your project in brief

We required a single system to manage lead generation from my workshops and book sales while maintaining worldwide reach. HazenTech was given the responsibility of integrating a new digital marketing platform and moving our content library, which included "You Can Win" in all 21 languages. For executive-level clients like Lufthansa and HP, the objective was to centralize data, automate email campaigns, and simplify follow-up.

What is it about the company that you appreciate the most?

the content migration's accuracy and speed, especially in managing our material's multilingual complexity. The time spent on manual campaign management has significantly decreased thanks to the new, user-friendly technology.

What was it about the company that you didn't like which they should do better?

The marketing automation dashboard's original training materials were a little technical. Simplified video training were promptly delivered in response to our request, which resolved the problem right away.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • In Progress
  • Financial & Payments
Varun Kulkarni
Varun Kulkarni, CEO at NoBroker.com
Posted 3 months ago

HazenTech's AI driven LPO team accelerated our contract review process, boosting legal efficiency

As a boutique law firm handling personal injury cases, we were looking for a reliable offshore partner. HazenTech proved to be that and more. Their legal process outsourcing team is trained, professional, and understands compliance inside out. We’ve saved both time and cost without compromising accuracy.

What was the project name that you have worked with HazenTech?

"Project Title Specialized LPO Integration for Contract"

What service was provided as part of the project?

IT Services, Business Services

Describe your project in brief

We engaged HazenTech to implement a high-volume Legal Process Outsourcing solution. This was designed to offload the initial review and drafting of standardized, low-risk commercial contracts and NDAs, leveraging their AI-assisted tools. The goal was to free up our in-house counsel, who are focused on complex Generative AI and Cybersecurity legal challenges, allowing them to concentrate on strategic, high-value legal work.

What is it about the company that you appreciate the most?

Their understanding of the nuances of high-volume commercial contract processing in a regulated IT environment. The AI-human hybrid model they deployed was highly effective, providing both speed and necessary compliance accuracy.

What was it about the company that you didn't like which they should do better?

The onboarding process required extensive documentation alignment due to the sensitive nature of the data involved. Streamlining the initial compliance transfer would be beneficial for future partnerships.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • In Progress
  • Real Estate
Nisha Kapoor
Nisha Kapoor, CEO at Credit Karma
Posted 3 months ago

Digital Marketing Services, Content Marketing Services, IT Support Services

Our firm handles hundreds of PIP and property damage claims every month. HazenTech helped us clear a massive backlog within weeks. The team is consistent, responsive, and works as an extension of our own staff. Highly recommend them to any U.S. law firm looking for a dependable LPO partner.

What was the project name that you have worked with HazenTech?

"Global Content & Lead Management Platform"

What service was provided as part of the project?

Business Services, BPO Services

Describe your project in brief

To sustain global reach and manage lead generation from my workshops and book sales, we needed a unified system. HazenTech was tasked with migrating our content library (including all 21 languages of "You Can Win") and integrating a new digital marketing platform. The goal was to centralize data, automate email campaigns, and streamline follow-up for executive-level clients like Lufthansa and HP.

What is it about the company that you appreciate the most?

The speed and accuracy of the content migration, particularly handling the multi-language complexity of our material. The new system is intuitive and has drastically reduced the time spent on manual campaign management.

What was it about the company that you didn't like which they should do better?

The initial training materials provided for the marketing automation dashboard were slightly technical. We requested, and they quickly provided, simplified video tutorials, which immediately solved the issue.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • In Progress
  • Business Services
Rosemary Smart
Rosemary Smart, OWNER at ServiceNow
Posted 3 months ago

Software Development Services, Business Services, IT Support Services

We hired HazenTech to develop a custom workflow platform for our internal operations. Their development team was professional, transparent, and met all milestones on time. What really impressed us was how quickly they understood our business requirements and proposed improvements along the way.

What was the project name that you have worked with HazenTech?

" Sales Intelligence & Inventory Forecasting Dashboard"

What service was provided as part of the project?

IT Services, Business Services, BPO Services

Describe your project in brief

We needed to connect real-time retail data with our internal inventory and production systems to improve forecasting accuracy for our licensed adidas accessories (hats, bags, etc.). HazenTech developed a custom sales intelligence tool that provides a unified, dynamic view of demand across all retail partners, which is crucial for minimizing stockouts and reducing excess inventory.

What is it about the company that you appreciate the most?

Their agile approach to development and deep understanding of the manufacturing and retail demand cycles. They didn't just code; they provided a strategic solution that directly solved a core business bottleneck.

What was it about the company that you didn't like which they should do better?

The initial data cleaning phase took longer than anticipated, which delayed the first live testing cycle. However, this thoroughness ultimately ensured the accuracy of the final product.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • In Progress
  • Manufacturing
Hugo Marcal
Hugo Marcal, General Manager at Go4Mobility
Posted 3 months ago

Excellent DevOps support ensures high availability for our complex GIS and CAD infrastructure.

From day one, the HazenTech software team demonstrated solid technical skills and strong project ownership. They handled our cloud migration seamlessly and provided round-the-clock support during launch week. We now rely on them as our go-to IT partner.

What was the project name that you have worked with HazenTech?

"GIS Infrastructure DevOps & High Availability Support"

What service was provided as part of the project?

IT Services, Business Services

Describe your project in brief

We required specialized, high-availability IT and DevOps support to manage the complex cloud infrastructure underlying our 3D GIS and civil engineering CAD products. HazenTech augmented our internal team, focusing specifically on optimizing server performance, ensuring seamless data integration, and maintaining the security of national land project data.

What is it about the company that you appreciate the most?

Their ability to handle the specific, highly technical demands of GIS data integration and cloud security without requiring excessive ramp-up time. Their technical acumen is top-tier.

What was it about the company that you didn't like which they should do better?

The initial onboarding process for highly specialized, legacy components of our system required more documentation and deep dives than anticipated. A slight speed bump, but worth it for the result.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • In Progress
  • Information Technology
Amit Govil
Amit Govil, Chairman at Calance
Posted 4 months ago

HazenTech's AI-driven LPO team accelerated our contract review process, boosting efficiency by 40%.

As a global IT services provider ourselves, we recognize true technical and operational excellence. HazenTech proved to be a highly effective strategic partner by delivering specialized LPO services that integrated seamlessly with our existing legal tech stack. The use of their AI-supported drafting for initial contract intake was a powerful value-add, ensuring high accuracy and rapid turnaround times—a necessity for a global firm operating across the US, Canada, and India.

The project demonstrated that HazenTech possesses a niche expertise in combining LPO best practices with scalable technology, allowing our core legal team to maintain focus on the critical, complex governance issues surrounding our cutting-edge AI and data science offerings. The outcome directly supported our mission to streamline operations and stay competitive.

What was the project name that you have worked with HazenTech?

Specialized LPO Integration for Contract Efficiency

What service was provided as part of the project?

IT Services, Business Services

Describe your project in brief

We engaged HazenTech to implement a high-volume Legal Process Outsourcing solution. This was designed to offload the initial review and drafting of standardized, low-risk commercial contracts and NDAs, leveraging their AI-assisted tools. The goal was to free up our in-house counsel, who are focused on complex Generative AI and Cybersecurity legal challenges, allowing them to concentrate on strategic, high-value legal work.

What is it about the company that you appreciate the most?

Their understanding of the nuances of high-volume commercial contract processing in a regulated IT environment. The AI-human hybrid model they deployed was highly effective, providing both speed and necessary compliance accuracy.

What was it about the company that you didn't like which they should do better?

The onboarding process required extensive documentation alignment due to the sensitive nature of the data involved. Streamlining the initial compliance transfer would be beneficial for future partnerships.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • In Progress
  • Information Technology
SHIV KHERA
SHIV KHERA, author at https://www.linkedin.com/school/mountwachusett/?trk=public_profile_topcard-current-company
Posted 4 months ago

They unified our global content and automated lead flow, supporting my personal brand's growth.

My philosophy is built on doing things differently, and HazenTech embodied that. Managing the sheer volume of content and leads generated from over 8 million books sold and workshops in 20+ countries is a significant logistical challenge for a small team.

HazenTech stepped in and implemented a robust, yet easy-to-manage, digital platform. Their team successfully organized and deployed our marketing automation, ensuring that every lead from a keynote speech or book purchase is followed up on efficiently and professionally. This professionalism and scalability are essential for serving large corporate clients like we do. The reduction in administrative overhead has allowed my core team to focus entirely on creative content and speaking engagements, which is where we create the most value.

What was the project name that you have worked with HazenTech?

Global Content & Lead Management Platform

What service was provided as part of the project?

IT Services, Business Services

Describe your project in brief

To sustain global reach and manage lead generation from my workshops and book sales, we needed a unified system. HazenTech was tasked with migrating our content library (including all 21 languages of "You Can Win") and integrating a new digital marketing platform. The goal was to centralize data, automate email campaigns, and streamline follow-up for executive-level clients like Lufthansa and HP.

What is it about the company that you appreciate the most?

The speed and accuracy of the content migration, particularly handling the multi-language complexity of our material. The new system is intuitive and has drastically reduced the time spent on manual campaign management.

What was it about the company that you didn't like which they should do better?

The initial training materials provided for the marketing automation dashboard were slightly technical. We requested, and they quickly provided, simplified video tutorials, which immediately solved the issue.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Advertising & Marketing
Julie s Gomez
Julie s Gomez, Senior Sales Director at adidas Accessories at agron, Inc.
Posted 4 months ago

Custom sales tool built that dramatically improved accessory forecasting and inventory planning.

As the Senior Sales Director for the adidas accessories line, accurate forecasting directly impacts our bottom line and our relationship with a key partner. Before HazenTech, we were struggling to reconcile disparate data sources, leading to educated guesses rather than data-driven decisions.

HazenTech's development team created a bespoke dashboard that is now central to our planning process. The speed and accuracy with which we can now predict demand and align it with our employee-owned manufacturing capabilities have been transformative. The solution is scalable, reliable, and integrates perfectly with our existing ERP system. They truly understood the need for a dynamic, collaborative environment, which is the core of agron's values. The results are clear: fewer rush orders and significantly tighter inventory control.

What was the project name that you have worked with HazenTech?

Sales Intelligence & Inventory Forecasting Dashboard

What service was provided as part of the project?

IT Services, Business Services

Describe your project in brief

We needed to connect real-time retail data with our internal inventory and production systems to improve forecasting accuracy for our licensed adidas accessories (hats, bags, etc.). HazenTech developed a custom sales intelligence tool that provides a unified, dynamic view of demand across all retail partners, which is crucial for minimizing stockouts and reducing excess inventory.

What is it about the company that you appreciate the most?

Their agile approach to development and deep understanding of the manufacturing and retail demand cycles. They didn't just code; they provided a strategic solution that directly solved a core business bottleneck.

What was it about the company that you didn't like which they should do better?

The initial data cleaning phase took longer than anticipated, which delayed the first live testing cycle. However, this thoroughness ultimately ensured the accuracy of the final product.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • In Progress
  • Manufacturing
Shlomi Sivan
Shlomi Sivan, CEO at Sivan Design
Posted 4 months ago

Excellent DevOps support ensures high availability for our complex GIS and CAD infrastructure.

As a world-leading provider of mission-critical GIS and civil engineering CAD products, we cannot afford downtime or latency. Our clients, who often work on national land projects, demand nothing less than perfection.

We brought HazenTech in to serve as a high-level extension of our DevOps and infrastructure team. They quickly got up to speed on the complexities of integrating GIS data with our ERP capabilities. Their primary success has been the proactive monitoring and optimization of our cloud environment, which hosts our 3D applications. This partnership has freed our core developers to focus purely on product innovation and feature development, rather than getting bogged down in infrastructure maintenance. Their expertise has been a quiet but powerful engine running in the background.

What was the project name that you have worked with HazenTech?

Global GIS Backend & Infrastructure Support

What service was provided as part of the project?

IT Services, Business Services

Describe your project in brief

We required specialized, high-availability IT and DevOps support to manage the complex cloud infrastructure underlying our 3D GIS and civil engineering CAD products. HazenTech augmented our internal team, focusing specifically on optimizing server performance, ensuring seamless data integration, and maintaining the security of national land project data.

What is it about the company that you appreciate the most?

Their ability to handle the specific, highly technical demands of GIS data integration and cloud security without requiring excessive ramp-up time. Their technical acumen is top-tier.

What was it about the company that you didn't like which they should do better?

The initial onboarding process for highly specialized, legacy components of our system required more documentation and deep dives than anticipated. A slight speed bump, but worth it for the result.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • In Progress
  • Designing
Rashid Pervez Mughal
Rashid Pervez Mughal, CEO at Digital Drums
Posted on Feb 25, 2025

HazenTech transformed our vision into a seamless mobile app. Their professi

Working with HazenTech was an exceptional experience. They transformed our vision into a high-quality mobile app that surpassed our expectations. Their team combined outstanding technical expertise with keen business acumen, delivering a user-friendly application that aligns perfectly with our needs. HazenTech's project management was flawless, marked by clear communication and consistent delivery. They completed the project on time and within budget, demonstrating professionalism and dedication throughout. The resulting app has significantly improved our digital presence and operational efficiency. HazenTech proved to be an ideal partner, and we would gladly work with them again on future projects.

What was the project name that you have worked with HazenTech?

Mobile App Development

What service was provided as part of the project?

IT Services

Describe your project in brief

HazenTech designed, developed, and deployed a mobile app for a digital marketing agency. They managed the project, performed testing and QA before the launch, and provided technical documentation.

What is it about the company that you appreciate the most?

What we liked most about HazenTech was their perfect balance of technical expertise and business understanding. They transformed our vision into a high-quality mobile app that exceeded expectations, while maintaining excellent communication and delivering on time and within budget. Their innovative solutions and genuine commitment to our success made them stand out as true partners in our project.

What was it about the company that you didn't like which they should do better?

In our experience working with HazenTech, we didn't find any aspects of their service or performance that we disliked. Their team consistently met or exceeded our expectations throughout the project, delivering high-quality work with professionalism and expertise. We were thoroughly satisfied with all aspects of our collaboration.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Information Technology
Brian Flook
Brian Flook, Account Executive at Ally
Posted 0 seconds ago

AI-assisted LPO rapidly scaled our audit and document processing capacity.

Working in digital financial services, compliance and rapid document processing are non-negotiable. Our internal team was struggling to keep pace with the sheer volume of auto finance contracts and legal documentation necessary for internal audits and external regulations. HazenTech stepped in with a remarkably quick and secure deployment.

The integration of their AI document classification system with their dedicated legal support team was the game-changer. It allowed us to shift our internal legal counsel from tedious data hunting to high-value exception analysis. Their security protocols were rigorous enough to satisfy our corporate standards, and the overall accuracy rate was exceptional. This partnership has proven to be a scalable solution that directly supports our operational efficiency goals.

What was the project name that you have worked with HazenTech?

"AI-Assisted Legal Documentation & Audit Support"

What service was provided as part of the project?

IT Services, Business Services

Describe your project in brief

We leveraged HazenTech's LPO and AI services to address the massive volume of documentation required for compliance and internal audits within our auto finance division. The project focused on using AI tools to quickly flag discrepancies and organize legal files, allowing our in-house counsel to review exceptions rapidly.

What is it about the company that you appreciate the most?

The combination of their AI document classification speed with the human oversight of their LPO agents—it was the perfect balance of technology and accuracy for regulatory work.

What was it about the company that you didn't like which they should do better?

Integrating their reporting dashboards with our legacy internal systems required slightly more API customization effort than initially quoted.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • In Progress
  • Financial & Payments
Robin Stam
Robin Stam, CEO at 28Watt
Posted 0 seconds ago

HazenTech built the core analytical engine that delivers accurate,personalized energysaving advice.

For a company like 28Watt, our entire value proposition rests on the accuracy of our data and the reliability of our predictive models. HazenTech understood our niche goal of helping Australian homeowners save money by making their homes more energy-efficient. They seamlessly integrated with our small team, rapidly engineering the core machine learning models needed to process climate, infrastructure, and usage data. The result is a highly effective, fast-running platform that directly improves our customer experience and provides us with a competitive edge in the market. The project was executed flawlessly, on time, and within budget, accelerating our market entry significantly.

What was the project name that you have worked with HazenTech?

Predictive Home Energy Efficiency Modeling Platform

What service was provided as part of the project?

IT Services, Business Services

Describe your project in brief

We partnered with HazenTech to build a proprietary analytical engine that uses local climate data and home specifications to generate hyper-accurate, personalized energy-saving recommendations for Australian homeowners. This involved cleaning vast, disparate datasets and creating a lightweight, scalable prediction model.

What is it about the company that you appreciate the most?

Their specialized expertise in both climate data integration and scalable AI model deployment. They delivered a solution that was technically sophisticated yet easy for our small team to maintain and scale.

What was it about the company that you didn't like which they should do better?

We found their standard deployment documentation, while thorough, was initially geared towards larger enterprise clients. It required a brief effort to customize the handover process to fit our small, highly agile infrastructure and internal protocols.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Other Industries
David Long
David Long, Senior Executive at Greater Vancouver Food Bank
Posted 0 seconds ago

HazenTech's data platform boosted food distribution efficiency and cut waste.

Our mission is critical: providing healthy food to those in need, especially children and seniors. Before working with HazenTech, managing inventory and distribution across Vancouver, Burnaby, New Westminster, and the North Shore was complex and often reactive. The new platform HazenTech developed is a game-changer. It gives us accurate, real-time insights into where and when food is needed most. This has not only allowed us to serve our 15,000+ clients and 140 community agencies more effectively but also significantly lowered our operational costs. Their team showed a genuine commitment to our non-profit mission, delivering a high-quality, sustainable solution tailored to our resource constraints.

What was the project name that you have worked with HazenTech?

"Demand Forecasting & Logistics Optimization Platform"

What service was provided as part of the project?

Business Services

Describe your project in brief

The GVFB engaged HazenTech to develop a custom platform that integrates data from our distribution centers, community agencies, and client demographics. The goal was to use predictive analytics to more efficiently forecast demand for specific food items, optimize logistics routes, and minimize food waste, ensuring the over 15,000 people and 140 agencies we support receive healthy food consistently.

What is it about the company that you appreciate the most?

Their commitment to understanding the non-profit sector's unique constraints and mission. They delivered enterprise-grade technology solutions while respecting our budget and internal volunteer team capabilities.

What was it about the company that you didn't like which they should do better?

The initial data migration from legacy spreadsheets and disparate systems was challenging, but HazenTech provided comprehensive support and clear communication throughout the process to ensure data integrity.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • Completed
  • Productivity
Andrew Alvaro Harun
Andrew Alvaro Harun, HR Business Partner at tiket.com
Posted 0 seconds ago

HazenTech unified our complex vendor data, ensuring real-time inventory and price accuracy.

The core of our unified omnichannel ecosystem relies on fast, accurate access to global travel products. The complexity of integrating hundreds of flight, accommodation, and activity providers was a major hurdle. HazenTech provided the specialized cloud architecture and API expertise needed to build a resilient, scalable supply chain data hub. This project directly improved our ability to offer comprehensive, integrated services across the Blibli Tiket ecosystem, resulting in the fastest NPS growth in the OTA sector. Their technical team was responsive and proactive, understanding the high-stakes, high-frequency nature of the travel industry.

What was the project name that you have worked with HazenTech?

"Global Vendor Integration and Supply Chain Optimization"

What service was provided as part of the project?

IT Services, Business Services

Describe your project in brief

tiket.com, as a leading OTA and part of the Blibli Tiket ecosystem, needed to harmonize and stabilize the data feeds from hundreds of global travel and activity vendors (flights, hotels, attractions). We engaged HazenTech to create a unified platform for vendor supply chain data, ensuring real-time pricing accuracy, seamless inventory synchronization, and compliance across various international markets.

What is it about the company that you appreciate the most?

Their ability to handle massive, real-time data synchronization challenges and their deep knowledge of distributed cloud architecture, which provided a stable foundation for our rapid global expansion.

What was it about the company that you didn't like which they should do better?

The final transition documentation for the custom API integration points was initially complex due to the sheer volume of vendors involved, but they quickly provided a simplified, summary overview for our internal support team.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Information Technology