Award Winning Outsourcing Company

IBT is an end-to-end BPO [Business Process Outsourcing] Services provider and well-established Company based in Dubai, UAE.

IBT is one of the fastest-growing companies in the UAE, with over 1,000 qualified professionals. We strive to build long-term relationships based on mutual trust, which results from meeting customer expectations.

IBT delivers digital transformation and end-to-end Outsourcing services from ideation to execution, facilitating over 1000+ enterprise clients to outperform the competition. “Born digital,” IBT takes an agile, synergetic approach to devising customized solutions across the digital value chain. Our broad expertise in Technology and Outsourcing makes your business more Profitable & Productive. Whether you need to drive your business more efficiently or expedite revenue growth, we can get you there.

IBT empowers global enterprises to address a twin mandate: to make their present operations as productive and cost-effective as viable and to fund innovation to unleash new potential across their organizations. What makes IBT unique is our intelligence in helping clients meet both these challenges. We help them intensify productivity by ensuring that essential business functions work speedier, cheaper, and better. Our capability to conceptualize, engineer, and implement new and expanded capacities allows clients to remodel legacy models to take their business to the next level.

Certifications/Compliance

CMMI Level 4
UAE UAE
1901 - 1908, Al Shafar Tower 1, Tecom, Dubai, Dubai 124372
+97142468888
Saudi Arabia Saudi Arabia
Building No: 9353, Office # 3, Shaddad Al Fahri Farazdaq Street, Al Malaz, Riyadh, Riyadh 12642
India India
B-315, Stellar, Billionaires Street, Sindhu Bhavan Road, Ahmedabad, Gujarat 380013
+917948001415
Qatar Qatar
G8, Retaj Towers, Al Sadd, Doha, Doha 124372
+97440164157
NA
1,000 - 9,999
2009

Service Focus

Focus of BPO Services
  • Customer Service - 50%
  • Call Center Services - 50%
Focus of IT Services
  • Outsourcing - 100%
Focus of Business Services
  • Staffing - 100%

Industry Focus

  • Government - 25%
  • Education - 15%
  • Information Technology - 15%
  • Real Estate - 15%
  • Healthcare & Medical - 10%
  • Banking - 10%
  • Telecommunication - 5%
  • Insurance - 5%

Client Focus

70% Medium Business
20% Large Business
10% Small Business

Detailed Reviews of IBT: No. 1 BPO Company in Middle East

4.8 1 Review
  • All Services
  • IT Services
  • Relevance
  • Most Recent
  • Rating: high to low
  • Rating: low to high
Write a Review

The onboarding process was seamless, and they took the time to tailor their services specifically to

Their team was knowledgeable, friendly, and efficient. They guided us every step of the way. Their commitment to understanding our business goals and aligning their services with them were impressive.

What was the project name that you have worked with IBT: No. 1 BPO Company in Middle East?

Amarus

What service was provided as part of the project?

IT Services

Describe your project in brief

Migration from our previous IT support in Singapore and Europe to IBT

What is it about the company that you appreciate the most?

Availability 24/7

What was it about the company that you didn't like which they should do better?

not recognizing who is who in their support team

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
  • In Progress
  • Information Technology