Impact Call Centre

Impact Call Centre is a professional outsourced call centre that delivers call centre services at scale to some of the UK’s leading brands. As specialists in every aspect of sales and customer service, we have the expertise and experience required to deliver exceptional results for your business. Our team of over 250 specialists can help your business with everything from increasing sales using dedicated inbound and outbound sales teams, providing world class customer service to your customers, through to comprehensive pick and pack fulfilment. We operate at scale and are not afraid of a complex challenge. If you are looking for an established call centre outsourcing partner for your business, why not get in touch with us?

Businesses trust us to safeguard their customer data no matter how sensitive and valuable it is. Our strong focus on technology and in-house IT is testament to our unwavering commitment to data security. This strong focus is reflected in our PCI DSS Level 1 accreditation, which places us among only a small handful of UK based call centres. We are also Cyber Essentials Plus accredited, which validates the robust security systems that we have put in place to protect client data.

As a business we place continuous improvement at the heart of everything we do. Our teams continually seek ways to make improvements and raise the bar, which ensures that every client can achieve the best possible outcomes. We are committed to being an outward looking business that quickly identifies and actions new technologies and process improvements to the benefit of our clients. Our membership of the Institute of Customer Service and the Call Centre Management Association is one of the ways that we keep our finger on the pulse of the industry and contribute to the success of the call centre sector as a whole.

We are proud to be trusted by some of the UK’s leading brands to deliver a diverse range of call centre services. If you choose to partner with Impact, you will be in great company. Impact is trusted by national businesses across many sectors. Our reputation for delivering exceptional services and commitment to building long-term partnerships places us among the best outsourced call centres in the UK. Find out more by visiting our website and reading some of our latest case studies.

Everything that we do at Impact is focused on delighting our clients’ customers and building successful long-term relationships with our clients. Our skilled and experienced call centre agents undergo extensive training before being deployed to a client account. You can rest assured that all our call centre agents are equipped to make the most of every interaction that they have with your customers. We are committed to providing on-going training to ensure that continuous improvement ensues. Every one of our specialists is knowledgeable about each client’s products/services and are able to confidently interact with customers in a natural and friendly way.