The vendor demonstrated good technical capability in delivering the Magento project
What was the project name that you have worked with Magneto IT Solutions?
Magento E-Commerce Implementation
What service was provided as part of the project?
Mobile App Development, Web Development, E-commerce Development
Describe your project in brief
The vendor successfully implemented the Magento e-commerce platform and delivered the project; however, there were several challenges related to support response time, SLA, and incident resolution. For future cooperation, it is important to improve support structure, define clear SLA, and ensure 24/7 support for critical issues to maintain business continuity, especially during peak seasons and campaigns.
What is it about the company that you appreciate the most?
The most valuable aspect was their technical expertise in Magento, flexibility in handling requirements, and their support during the implementation and go-live phase, which contributed to the successful launch of the platform.
What was it about the company that you didn't like which they should do better?
The least satisfactory aspect was related to post go-live support, particularly response time and incident resolution for critical issues. Additionally, the absence of a clearly defined SLA and support process created challenges during critical situations. These areas require improvement for future cooperation.
Rating Breakdown
- Quality
- Schedule & Timing
- Communication
- Overall Rating
Project Detail
- $50001 to $200000
- Completed
- E-commerce