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Overview

About Major Tom

A brand as great as yours deserves great marketing. Grounded in results, Major Tom helps your ROI and ROAS blast off with planning and performance under one roof. With us, you’ll get strategic innovation as well as top-tier tactical execution.

That is why brands, including PepsiCo, SAP, DoorDash, and Criteo, partner with us.

Your Major Tom team is made up of some of the brightest minds from all corners of the web. And, the people are custom-picked to suit your organization’s needs.

By getting to know your brand inside and out, we can innovate on your behalf — it is why we favor long-term partnerships. Covering the full spectrum of strategy, marketing, development, and creative in New York, San Francisco, Vancouver, Toronto — and remotely — there’s a Major Tom team for you.

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What clients say

Review Analytics of Major Tom

Every review is verified through Goodfirms before it's published.

4.947 Verified Reviews
Quality4.9
Schedule & Timing4.8
Communication4.8
Overall4.9
Review Summary
Summarized from 47 verified reviews · Updated August 2026
Clients consistently praise Major Tom for responsive communication, strategic expertise, and long-term partnerships spanning decades. The team is noted for its professionalism, friendliness, and knowledge across web development, digital advertising, SEO, and Google Ads, delivering results-oriented campaigns tailored to client needs. Account managers and support staff receive particular recognition for accessibility, proactive problem-solving, and deep understanding of client businesses.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of Major Tom
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What reviewers mention most

Vince Lau
Vince LauVerified Review
Posted on Mar 27, 2020

“Great Web Developers”

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
Web DesignWeb Development

Been working with Major Tom for over 5 years. I have nothing but good things to say about the team. Everyone is great to work with, easy communication, understand exactly what we need and when there's errors, they are quick to fix.

Stephanie Hansen
Stephanie HansenVerified Review
Posted on Mar 27, 2020

“Highly Recommend Major Tom!”

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
Digital MarketingWeb DevelopmentSocial Media MarketingSEOPPCInbound MarketingSEM

Major Tom has been a great agency to work with over the years. The level of service is fantastic. Each team member is very friendly and goes above and beyond to help us strive towards our digital marketing goals. I would highly recommend Major Tom.

Focus

Service Focus of Major Tom

How the team's effort is distributed across services.

33%33%7%7%7%5%5%

Industries Focus

25%25%25%25%

Client Focus

Medium Business100%
Selected Work

Client Portfolio of Major Tom

Where their work concentrates - by industry, budget, and timeline.

Project Industry

Consumer12%
Real Estate8%
eCommerce8%
Food & Beverage8%
Public Sector4%
Education4%
Business Services8%
Manufacturing8%
Retail8%
Insurance4%
Industrial4%
Automotive4%
Fintech4%
Oil & Energy4%
Transportation & Logistics4%
Social4%
Other4%
Major industry focus
Consumer

Project Cost

$50001 to $10000036%
$100001 to $50000048%
$10001 to $5000012%
$500000+4%
Common project cost
$100001 to $500000

Project Timeline

Not Disclosed32%
Ongoing4%
1 to 25 Weeks28%
26 to 50 Weeks36%
Typical timeline
26 to 50 Weeks

Clients: 17

PepsiCoJacuzziSAPDoorDashHootsuiteKPMGCanonMotion Picture Association of AmericaTSNBell MediaThe Salvation ArmyMission Hill Family EstateClarinsMaison BirksTeck ResourcesSeneca CollageNYU

Portfolios: 25

Executive Interview

Executive Interview of Major Tom

Miles Sellyn
Miles Sellyn
President
Visit Profile

Please introduce your company and give a brief about your role within the company?

Major Tom is a full-service digital agency that’s been purpose-built to help organizations thrive in an increasingly complex landscape. With offices in New York, Toronto, and Vancouver, Major Tom has a team of 55 specialists covering the full spectrum of strategy, marketing, development, and creativity.

As President of Major Tom, my role is fairly multi-faceted. I am responsible for the long-term strategic vision of the organization, as well as culture and new product development. Beyond that, I am fairly involved in leading the initial stages of many strategic engagements with our clients, as well as supporting the business development team.

Mention the objectives or the parameters critical in determining the Digital Marketing Strategy for a client.

One of the most important things to consider when crafting a digital marketing strategy is that, for most organizations, you are operating with limited resources. That means that you are likely not able to do all things to the level that they are going to be effective. As such, you need to consider not only how you are executing various initiatives, but what those initiatives are and why you are doing them in the first place. Ideally, you have a clear attribution strategy where you are measuring ROI and ROAS for all different channels and are thus able to make informed decisions about how to allocate your resources.

How does your company differentiate itself from the competition?

Whereas most agencies place a focus on either strategy (what you should do and why) or tactics (how you do something), we’ve built a team with the ability, expertise, and capacity to deliver both strategic consulting and excellent tactical execution.

What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?

Our client base is fairly diverse, but we have significant expertise and experience in eCommerce, CPG, real estate, B2B, technology, and health care. While we service both project-based work and ongoing relationships, our clients generally work with us on a long-term basis, and we create strategies to reflect that long-term focus.

Please share some of the services that you offer for which clients approach you the most for?

Currently, our eCommerce, web design and development, and Amazon services are in high demand. These services complement one another and by taking a holistic view of the client’s business, we make sure these various areas are designed and optimized to drive the best results. Additionally, having started off as an SEO agency over twenty years ago, we are still very well known for our SEO and paid search services. This then tends to lead our clients to use our paid social and media buying expertise too.

What do you find to be some of the most key factors for running a successful agency in the field of Digital Marketing?


There are perhaps too many to list, so I’ll focus on the most important: the people. We are a service-based industry, which means that the quality of our work, and the quality of our delivery of that work, is paramount. You can have the best processes, the best positioning, the best tools, but if your people aren’t great, you will not be successful.

What are the key factors that you consider before deciding the cost of a project?

Approximate time and effort our team, available resources, timeline, scope, and value to the client’s business objectives.

What kind of payment structure do you follow to bill your clients?

Depends on the project, but generally a portion as a deposit and the remainder based on milestones. For ongoing work, we generally bill monthly.

Where we are

Locations (1)

Offices where Major Tom operates.

Headquarter
Canada

Canada

490-1090 Homer Street
Vancouver, British Columbia V6B 2W9
6046426765