Overview
$150 - $199/hr
50 - 249
2000
Major Tom is a full-service digital marketing agency that’s been purpose-built to help clients thrive in today’s increasingly complex marketing landscape. With offices in New York, Toronto, and Vancouver, Major Tom has a team of more than 55 specialists covering the full spectrum of strategy, marketing, development, and creative. Marrying top-level strategic consultancy and impeccable implementation across the full spectrum of marketing services, Majo

Major Tom is a full-service digital marketing agency that’s been purpose-built to help clients thrive in today’s increasingly complex marketing landscape. With offices in New York, Toronto, and Vancouver, Major Tom has a team of more than 55 specialists covering the full spectrum of strategy, marketing, development, and creative.

Marrying top-level strategic consultancy and impeccable implementation across the full spectrum of marketing services, Major Tom has been designed to help organizations connect with the right audiences, with the right information, at the right time.

Major Tom provides distribution of advertising creative via such paid campaigns across multiple digital channels such as Facebook, Google, Twitter, YouTube, Tumblr, Instagram, Pinterest, LinkedIn, WeChat, Weibo, and Baidu.

If there’s one thing that sets Major Tom from our competitors, it’s our people and the level of knowledge, creativity and drive that they bring to each project.

ca
Canada
Major Tom
548 Beatty Street, Vancouver, British Columbia V6B 2L3
6046426765
us
United States
Major Tom
434 West 33rd Street, NYC, New York 10001
2126039667
ca
Canada
Major Tom
317 Adelaide Street West, #801, Toronto, Ontario M5V 1P9
4168926767
us
United States
Major Tom
2282 Cottle Avenue, San Francisco, California 95125
Focus Area
Service Focus
  • Digital Marketing
  • E-commerce Development
  • Web Development
34%
33%
33%
Client Focus
  • Medium Business($10M - $1B)
  • Small Business(< $10M)
80%
20%
Industries Focus
  • Business Services
  • Consumer Products
  • E-commerce
  • Healthcare & Medical
25%
25%
25%
25%
Customer Reviews
4.9 (13 Reviews)

Major Tom helped us with rebranding and we honestly couldn't be happier! Outstanding work!

Pher Gautreau
posted on 11/2/21
Miles and the team at Major Tom have done outstanding work on redefining our brand by creating a new modern, stylized logo, graphics and tagline that we are extremely excited about. They're very easy to work with, always keeping it light, yet very focused and professional. They were able to distill our nebulous idea of who we are as a company and refine it into something eye catching and current. The new logo, wording and tagline they came up with hit all the marks for us, and everyone we show is wowed.

Major Tom took "Ground Control" from the get go. :) They went above and beyond and we couldn't be happier!
Project Details
Digital Marketing
$10001 to $50000
COMPANY RESPONSE
Major Tom
Major Tom
Feb 11, 2021
When you smile, we smile!
posted on 11/2/21
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings

Great!

Sylwia Smusz
posted on 11/12/20
Major Tom has an amazing team that is communicative, knowledgable and above all, genuine. It's been a great partnership so far!
Project Details
Digital Marketing
COMPANY RESPONSE
Major Tom
Major Tom
Dec 28, 2020
Sylwia, you're a dream to work with!
posted on 11/12/20
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings

Always a Pleasure to Work With

Matthew Minson
posted on 18/12/20
Whenever we have a major campaign we can rely on their expertise from start to finish. From initial strategy to final report everything is taken care of, delivered on time, and usually right on the KPI target.
Project Details
Digital Marketing
$10001 to $50000
COMPANY RESPONSE
Major Tom
Major Tom
Dec 28, 2020
Thanks, Matthew! It takes two for a great partnership to work and so thank you for being awesome.
posted on 18/12/20
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings

A Strong Strategic Partner

Brad Bissonnette
posted on 17/12/20
Major Tom is a trusted advisor and partner and have been instrumental in the growth of our brand. They have a strong strategic and customer centric approach that aligns well with we value in a partnership.

What is it about the company that you appreciate the most?

Strategic focus and results driven.

Project Details
Digital Marketing
$200000+
COMPANY RESPONSE
Major Tom
Major Tom
Dec 28, 2020
We greatly value our partnership and look forward to another year of growing your business.
posted on 17/12/20
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings

Exceptional service and outstanding results!

Paul Malfara
posted on 25/12/20
Major Tom has managed our SEO and SEM efforts for many years with outstanding results! The team has been exceptional and they all know their stuff! Their expertise and optimization has allowed us to increase our conversion rates while reducing our lead costs. I would highly recommend working with them for your digital marketing needs!

What is it about the company that you appreciate the most?

The professionalism and knowledge really come across in the results they deliver.

What was it about the company that you didn't like which they should do better?

Everything was great.

Project Details
Digital Marketing
$10001 to $50000
COMPANY RESPONSE
Major Tom
Major Tom
Dec 28, 2020
We're glad you're delighted by our service throughout the years and you're an absolute delight to work with.
posted on 25/12/20
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings

Great Digital Partners

Carolyn Phillips
posted on 10/12/20
Wonderful partners for digital advertising. Their strategy aligns with larger business goals and they communicate regularly.
Project Details
Digital Marketing
COMPANY RESPONSE
Major Tom
Major Tom
Dec 28, 2020
Thank you, Carolyn and we look forward to achieving more great things in the coming year!
posted on 10/12/20
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings

Top Notch

Lisa Hurlbutt
posted on 11/3/21
Major Tom is an amazing company to work with. They are strategic, inclusive, innovative and constantly questioning the status quo. They genuinely want your organization to succeed and will do what it takes to make you stand out in a crowded and complex environment. I highly recommend them.

What is it about the company that you appreciate the most?

Responsive and caring.

Project Details
Digital Marketing
$10001 to $50000
COMPANY RESPONSE
Major Tom
Major Tom
Mar 16, 2021
Thanks Lisa!
posted on 11/3/21
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings

Enjoyable experience in a space I didn't want to be an expert in

Kevin Mazzone
3 months ago
We have been working with Major Tom for over 10 years and started with them when they called 6S. I think we have used every service from them from SEO, website design, online market, Chinese online marketing, Weibo, google analytics and more.

I would highly recommend Major Tom as a one stop shop for medium to large businesses looking to expand their online presence.

The project managers are great and their follow up / reporting is stronger than anything I’ve seen from companies looking to steer our business away.
Pros :
  • Their relationship with google really helped to make sure we were hitting our targets
Cons :
  • When we were using multiple product lines, we could have used the project manager more effectively
Project Details
The Lazy Gourmet SEO and Online Marketing
Web Development
$10001 to $50000
In progress
SEO, Online marketing, website design, Chinese online marketing, Google, facebook, instagram, analytics, adwords. All of these under one roof really helped focus on our business and not our marketing.
COMPANY RESPONSE
Major Tom
Major Tom
Feb 23, 2022
Thank you so much for your review. This is very valuable for our team to know and so greatly appreciate you taking the time to share this.
3 months ago
  • Scheduling & Timeline
  • Value for money
  • Communication
  • Quality of deliverable
  • Customer support
  • Overall ratings
10 User Score
User Recommendation Score

Multi-Purpose Website Development

Roxie Leigh
posted on 27/3/20
I have been working with Major Tom for three years and the service is always five star worthy. In the first year their team helped us rebuild a very outdated website complete with SEO optimization. With several smaller ongoing website updates over the following two years, they have helped us service our B2B customers better, and provided an exceptional experience for our B2C customers. Major Tom continues to perform exceptionally, and I can highly recommend Major Tom with confidence.

What is it about the company that you appreciate the most?

Highly responsive at all levels, account manager is a rockstar!

Project Details
Web Designing (UI/UX)
COMPANY RESPONSE
Major Tom
Major Tom
Feb 18, 2021
Hi Roxie, thank you so much for the positive review and we're glad you're delighted with the results!
posted on 27/3/20
  • Quality of deliverable
  • Value for money
  • Customer support
  • Overall ratings
Executive Interview
Miles Sellyn
Miles Sellyn
President, Major Tom
Please introduce your company and give a brief about your role within the company?
Major Tom is a full-service digital agency that’s been purpose-built to help organizations thrive in an increasingly complex landscape. With offices in New York, Toronto, and Vancouver, Major Tom has a team of 55 specialists covering the full spectrum of strategy, marketing, development, and creativity.

As President of Major Tom, my role is fairly multi-faceted. I am responsible for the long-term strategic vision of the organization, as well as culture and new product development. Beyond that, I am fairly involved in leading the initial stages of many strategic engagements with our clients, as well as supporting the business development team.
Mention the objectives or the parameters critical in determining the Digital Marketing Strategy for a client.
One of the most important things to consider when crafting a digital marketing strategy is that, for most organizations, you are operating with limited resources. That means that you are likely not able to do all things to the level that they are going to be effective. As such, you need to consider not only how you are executing various initiatives, but what those initiatives are and why you are doing them in the first place. Ideally, you have a clear attribution strategy where you are measuring ROI and ROAS for all different channels and are thus able to make informed decisions about how to allocate your resources.
How does your company differentiate itself from the competition?
Whereas most agencies place a focus on either strategy (what you should do and why) or tactics (how you do something), we’ve built a team with the ability, expertise, and capacity to deliver both strategic consulting and excellent tactical execution.
What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?
Our client base is fairly diverse, but we have significant expertise and experience in eCommerce, CPG, real estate, B2B, technology, and health care. While we service both project-based work and ongoing relationships, our clients generally work with us on a long-term basis, and we create strategies to reflect that long-term focus.
Please share some of the services that you offer for which clients approach you the most for?
Currently, our eCommerce, web design and development, and Amazon services are in high demand. These services complement one another and by taking a holistic view of the client’s business, we make sure these various areas are designed and optimized to drive the best results. Additionally, having started off as an SEO agency over twenty years ago, we are still very well known for our SEO and paid search services. This then tends to lead our clients to use our paid social and media buying expertise too.
What do you find to be some of the most key factors for running a successful agency in the field of Digital Marketing?

There are perhaps too many to list, so I’ll focus on the most important: the people. We are a service-based industry, which means that the quality of our work, and the quality of our delivery of that work, is paramount. You can have the best processes, the best positioning, the best tools, but if your people aren’t great, you will not be successful.
What are the key factors that you consider before deciding the cost of a project?
Approximate time and effort our team, available resources, timeline, scope, and value to the client’s business objectives.
What kind of payment structure do you follow to bill your clients?
Depends on the project, but generally a portion as a deposit and the remainder based on milestones. For ongoing work, we generally bill monthly.
Clients & Portfolios
Key Clients
  • Technology
  • Healthcare
  • Startup
  • Real Estate
  • Retail
  • Ecommerce
Portfolios
Swiss Water: Wake up and smell the storytelling
Loeffler Randall: Connecting the digital dots in the luxury fashion landscape
Zolo: Blending AI and advertising to drive aggressive growth
Hollyburn Properties: Revolutionizing the way Canadians rent
COBS Bread: Translating an amazing in-store experience into an online campaign