Overview

About Major Tom

A brand as great as yours deserves great marketing. Grounded in results, Major Tom helps your ROI and ROAS blast off with planning and performance under one roof. With us, you’ll get strategic innovation as well as top-tier tactical execution.

That is why brands, including PepsiCo, SAP, DoorDash, and Criteo, partner with us.

Your Major Tom team is made up of some of the brightest minds from all corners of the web. And, the people are custom-picked to suit your organization’s needs.

By getting to know your brand inside and out, we can innovate on your behalf — it is why we favor long-term partnerships. Covering the full spectrum of strategy, marketing, development, and creative in New York, San Francisco, Vancouver, Toronto — and remotely — there’s a Major Tom team for you.

What clients say

Review Analytics of Major Tom

Every review is verified through Goodfirms before it's published.

4.947 Verified Reviews
Quality4.9
Schedule & Timing4.8
Communication4.8
Overall4.9
Review Summary
Summarized from 47 verified reviews · Updated August 2026
Clients consistently praise Major Tom for responsive communication, strategic expertise, and long-term partnerships spanning decades. The team is noted for its professionalism, friendliness, and knowledge across web development, digital advertising, SEO, and Google Ads, delivering results-oriented campaigns tailored to client needs. Account managers and support staff receive particular recognition for accessibility, proactive problem-solving, and deep understanding of client businesses.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of Major Tom
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What reviewers mention most

AnonymousVerified Review
Posted on Dec 23, 2025

A reliable, strategic partner with strong enterprise level digital and technical expertise.

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
Web Development

Major Tom has been a trusted and highly capable digital partner for us over the past five years. As a large and complex organization, we require a partner with a strong understanding of enterprise level digital standards, and Major Tom consistently delivers across critical areas including performance, security, scalability, long term maintainability, and support for long term digital growth and organizational objectives. Their technical operations are well structured, and collaboration is efficient and seamless. Special recognition goes to our account manager, Anna, and the development team behind the scenes. Their experience, responsiveness, and deep understanding of our requirements give us the confidence to focus on broader strategic priorities, knowing our digital platform is well supported and in expert hands.

Carla Giles
Carla Giles, CEO at Mortgage Brokers Association of BC (CMBA-BC)Verified Review
Posted on Dec 23, 2025

Exceptional work

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
Web DevelopmentE-commerce Development

Major Tom has been a fantastic team to work with. They brought strong UX expertise, professionalism, and a clear understanding of our needs as a membership-based organization. Their approach has been thoughtful and collaborative, translating our goals into an intuitive user experience. Communication has been consistent and reliable throughout. We’re very much looking forward to the final delivery and would confidently recommend their team.

Anonymous
AnonymousVerified Review
Posted on Dec 19, 2025

Professional and speedy.

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
Web Development

After our non-profit had been dealing with an outdated website design and UX for several years, we worked with Major Tom to update and re-launch our website. From the process of conceptualizing/designing, launching and now ongoing website maintenance, our experience with Major Tom has been fantastic. They are always speedy with any issues that need immediate attention."

Tim Thatcher
Tim Thatcher, Performance Marketing ManagerVerified Review
Posted on Dec 19, 2025

Very positive experience with a strong strategic partner

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
Digital MarketingSocial Media MarketingSEOPPCInbound MarketingSEM

I've worked with Major Tom for just over 10 years in varying capacities across their Paid Media and Social Media teams. I've always enjoyed very positive working relationships, and they have offered great value and strategic guidance to media campaigns. They always add valuable insights into the data and make recommendations to improve overall strategy. It's always felt like a strong strategic partnership and they seem to have a positive working culture. Would highly recommend them as a media partner.

James Elmhirst
James Elmhirst, Marketing CoordinatorVerified Review
Posted on Dec 18, 2025

Major Tom brings deep expertise in Google and Meta Ads and consistently proposes innovative ideas

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
Digital MarketingSocial Media MarketingSEOPPCInbound MarketingSEM

We’ve had a great experience working with Major Tom as our media agency. Their team is extremely knowledgeable when it comes to both Google Ads and Meta Ads, and they bring a strong strategic lens to every campaign. What really sets them apart is their ability to propose new, innovative ideas when the budget allows, always grounded in performance and data, not just trends. They’re thoughtful, proactive, and clearly understand how to balance creativity with results. A reliable and forward-thinking partner for paid media.

Jamie McCalman
Jamie McCalman, Senior Director of Marketing at Westland Insurance Group Ltd. at Westland InsuranceVerified Review
Posted on Dec 18, 2025

Major Tom is a strong enterprise partner for organizations with scale and complexity.

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
Web Development

As one of Canada’s largest insurance brokers, Westland requires a full service agency that understands governance, security, uptime, and cross functional collaboration, and Major Tom consistently meets those expectations. Their structured project management approach ensures smooth progression from design to development to launch, with specialists brought in as needed. Anna stands out as an outstanding account manager. She is highly responsive, organized, and solutions focused. Their attention to website security, proactive updates, and near perfect uptime of approximately 99.98 percent gives us confidence in the stability of our digital presence.

Cindy Lloyd ✰
Cindy Lloyd ✰, Director of Sales at SaleFishVerified Review
Posted on Nov 28, 2025

Many departments collaborating to meet our objectives -- exactly what the SaleFish team wanted

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
Web DevelopmentDigital MarketingSocial Media MarketingSEOPPCInbound MarketingSEM

Throughout our partnership, we have been truly impressed by the level of dedication, professionalism, and creativity demonstrated by the Major Tom team. Your team's commitment to understanding our brand and objectives has resulted in exceptional campaigns and innovative ideas. The SaleFish team genuinely appreciates the time and effort invested in crafting such remarkable work. Your agency's dedication and passion for delivering exceptional work are qualities we highly admire, and we will keep you in mind for any future projects that may align with your expertise. Please extend our thanks to your entire team for their hard work, professionalism, and commitment

Janelle Martel (Moy)
Janelle Martel (Moy), Sr. Sales & Marketing Manager at Aragon Properties Ltd. at Aragon Properties LtdVerified Review
Posted on Nov 26, 2025

Great experience.

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
Digital MarketingSocial Media MarketingSEOPPCInbound MarketingSEM

I worked with Major Tom (formerly 6S Marketing) for many years, and would recommend them to manage your digital media or paid / organic social media. They are organized, very creative, and provide fantastic service.

Ryan Paul
Ryan Paul, Tournament Director - RBC Canadian Open at Golf CanadaVerified Review
Posted on Feb 25, 2025

Amazing experience thanks to Major Tom’s incredible staff

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
Digital MarketingSocial Media MarketingSEOPPCInbound MarketingSEM

Major Tom is the best in the business. Not only are they flawless at their execution of our strategy, but they excel at supporting the imagination and ideation of how our CPKC Women’s Open campaign would have the most effective reach.

Andrew Blair
Andrew Blair, Product Director at SaleFishVerified Review
Posted on Feb 25, 2025

We had a fantastic experience with Major Tom!

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
Digital MarketingSocial Media MarketingSEOPPCInbound MarketingSEM

The entire team was incredibly friendly and communicative, making sure we were always in the loop. They went above and beyond by having multiple team members attend to our needs, ensuring every detail was covered. Highly recommend!

Tessa Burden
Tessa Burden, Managing Partner at Zephyr EpicVerified Review
Posted on Feb 25, 2025

Major Tom are experts at what they do and have been incredible every step of the way.

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
Digital MarketingSocial Media MarketingSEOPPCInbound MarketingSEM

We have worked with Major Tom for over 6 years and in that time they have helped grow our business in so many ways. We have been lucky enough to work with incredible team members and see tremendous results online. We view Major Tom as a partner, and could not recommend them enough to anyone looking to take their business to the next level.

Silvian Ly
Silvian Ly, Sr. ManagerVerified Review
Posted on Sep 11, 2024

Successful partnership that delivered on our media buy goals

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
Digital MarketingSocial Media MarketingSEOPPCInbound MarketingSEM

We have worked with Major Tom over the past few years, and the experience has been fantastic. The team’s strategic approach and understanding of the industry and the markets we’re trying to reach have helped to deliver positive results consistently. They have been a great partner over the years, and I highly recommend them to businesses seeking a top-tier paid media agency!

Omer Imran Iqbal
Omer Imran Iqbal, Assistant Marketing Manager at PetcureanVerified Review
Posted on Jan 22, 2024

Excellent agency to partner with

Overall rating4.0
Quality5.0
Communication4.0
Schedule & Timing4.0
Digital MarketingSocial Media MarketingSEOPPCInbound MarketingSEM

We've had a fantastic experience with Major Tom over the past few years. Their paid media expertise has been a game-changer for our business. The team's strategic approach and deep understanding of our industry help consistently deliver positive results. From Google Ads to social media campaigns to Connected TV, their proficiency shines. Major Tom is not just a vendor but a valued partner in our growth journey. I highly recommend it to businesses seeking a top-tier paid media agency!

Anonymous
AnonymousVerified Review
Posted on Jan 22, 2024

Creative + Communicative

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
Digital MarketingSocial Media MarketingSEOPPCInbound MarketingSEM

Major Tom was great to work with, and were awesome at being flexible to our changing needs. They were able to capture input from various stakeholders and help build out our new program's identity.

Moriah Shtull
Moriah Shtull, Director of Marketing at Intrepid MuseumVerified Review
Posted on Dec 28, 2023

Ongoing Marketing

Overall rating5.0
Quality5.0
Communication5.0
Schedule & Timing5.0
Digital MarketingSocial Media MarketingSEOPPCBrandingEmail MarketingInfluencer MarketingVideo ProductionMarket ResearchPublic RelationsMedia PlanningContent MarketingEvent MarketingExperiential MarketingAudio ProductionInbound MarketingSEM

Major Tom is the digital advertising agency we use at my company. They're incredibly efficient and knowledgeable! We are so appreciative of their insight and support.

Focus

Service Focus of Major Tom

How the team's effort is distributed across services.

33%33%7%7%7%5%5%

Industries Focus

25%25%25%25%

Client Focus

Medium Business100%
Selected Work

Client Portfolio of Major Tom

Where their work concentrates - by industry, budget, and timeline.

Project Industry

Consumer12%
Real Estate8%
eCommerce8%
Food & Beverage8%
Public Sector4%
Education4%
Business Services8%
Manufacturing8%
Retail8%
Insurance4%
Industrial4%
Automotive4%
Fintech4%
Oil & Energy4%
Transportation & Logistics4%
Social4%
Other4%
Major industry focus
Consumer

Project Cost

$50001 to $10000036%
$100001 to $50000048%
$10001 to $5000012%
$500000+4%
Common project cost
$100001 to $500000

Project Timeline

Not Disclosed32%
Ongoing4%
1 to 25 Weeks28%
26 to 50 Weeks36%
Typical timeline
26 to 50 Weeks

Clients: 17

PepsiCoJacuzziSAPDoorDashHootsuiteKPMGCanonMotion Picture Association of AmericaTSNBell MediaThe Salvation ArmyMission Hill Family EstateClarinsMaison BirksTeck ResourcesSeneca CollageNYU

Portfolios: 25

Executive Interview

Executive Interview of Major Tom

Miles Sellyn
Miles Sellyn
President
Visit Profile

Please introduce your company and give a brief about your role within the company?

Major Tom is a full-service digital agency that’s been purpose-built to help organizations thrive in an increasingly complex landscape. With offices in New York, Toronto, and Vancouver, Major Tom has a team of 55 specialists covering the full spectrum of strategy, marketing, development, and creativity.

As President of Major Tom, my role is fairly multi-faceted. I am responsible for the long-term strategic vision of the organization, as well as culture and new product development. Beyond that, I am fairly involved in leading the initial stages of many strategic engagements with our clients, as well as supporting the business development team.

Mention the objectives or the parameters critical in determining the Digital Marketing Strategy for a client.

One of the most important things to consider when crafting a digital marketing strategy is that, for most organizations, you are operating with limited resources. That means that you are likely not able to do all things to the level that they are going to be effective. As such, you need to consider not only how you are executing various initiatives, but what those initiatives are and why you are doing them in the first place. Ideally, you have a clear attribution strategy where you are measuring ROI and ROAS for all different channels and are thus able to make informed decisions about how to allocate your resources.

How does your company differentiate itself from the competition?

Whereas most agencies place a focus on either strategy (what you should do and why) or tactics (how you do something), we’ve built a team with the ability, expertise, and capacity to deliver both strategic consulting and excellent tactical execution.

What industries do you generally cater to? Are your customers repetitive? If yes, what ratio of clients has been repetitive to you?

Our client base is fairly diverse, but we have significant expertise and experience in eCommerce, CPG, real estate, B2B, technology, and health care. While we service both project-based work and ongoing relationships, our clients generally work with us on a long-term basis, and we create strategies to reflect that long-term focus.

Please share some of the services that you offer for which clients approach you the most for?

Currently, our eCommerce, web design and development, and Amazon services are in high demand. These services complement one another and by taking a holistic view of the client’s business, we make sure these various areas are designed and optimized to drive the best results. Additionally, having started off as an SEO agency over twenty years ago, we are still very well known for our SEO and paid search services. This then tends to lead our clients to use our paid social and media buying expertise too.

What do you find to be some of the most key factors for running a successful agency in the field of Digital Marketing?


There are perhaps too many to list, so I’ll focus on the most important: the people. We are a service-based industry, which means that the quality of our work, and the quality of our delivery of that work, is paramount. You can have the best processes, the best positioning, the best tools, but if your people aren’t great, you will not be successful.

What are the key factors that you consider before deciding the cost of a project?

Approximate time and effort our team, available resources, timeline, scope, and value to the client’s business objectives.

What kind of payment structure do you follow to bill your clients?

Depends on the project, but generally a portion as a deposit and the remainder based on milestones. For ongoing work, we generally bill monthly.

Where we are

Locations (1)

Offices where Major Tom operates.

Headquarter
Canada

Canada

490-1090 Homer Street
Vancouver, British Columbia V6B 2W9
6046426765