Major Tom is a full-service digital marketing agency that’s been purpose-built to help clients thrive in today’s increasingly complex marketing landscape. With offices in New York, Toronto, and Vancouver, Major Tom has a team of more than 55 specialists covering the full spectrum of strategy, marketing, development, and creative.
Marrying top-level strategic consultancy and impeccable implementation across the full spectrum of marketing services, Major Tom has been designed to help organizations connect with the right audiences, with the right information, at the right time.
Major Tom provides distribution of advertising creative via such paid campaigns across multiple digital channels such as Meta (Facebook and Instagram), Google, Twitter (X), YouTube, Pinterest, LinkedIn, and TikTok.
If there’s one thing that sets Major Tom from our competitors, it’s our people and the level of knowledge, creativity and drive that they bring to each project.
Focus Areas
Service Focus
- Digital Marketing
- Web Development
- E-commerce Development
Client Focus
- Medium Business
- Small Business
Industry Focus
- Business Services
- Consumer Products
- E-commerce
Major Tom Executive Interview

As President of Major Tom, my role is fairly multi-faceted. I am responsible for the long-term strategic vision of the organization, as well as culture and new product development. Beyond that, I am fairly involved in leading the initial stages of many strategic engagements with our clients, as well as supporting the business development team.
There are perhaps too many to list, so I’ll focus on the most important: the people. We are a service-based industry, which means that the quality of our work, and the quality of our delivery of that work, is paramount. You can have the best processes, the best positioning, the best tools, but if your people aren’t great, you will not be successful.
Major Tom Clients & Portfolios
Key Clients
- PepsiCo
- Jacuzzi
- SAP
- DoorDash
- Hootsuite
- KPMG
- Canon
- Motion Picture Association of America
- TSN
- Bell Media
- The Salvation Army
- Mission Hill Family Estate
- Clarins
- Maison Birks
- Teck Resources
- Seneca Collage
- NYU
















Major Tom Reviews
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- Digital Marketing
- Web Development
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- Most Recent
- Rating: high to low
- Rating: low to high

Client-focused agency with proven experience executing large-scale digital advertising campaigns.
Review Summary
What was the project name that you have worked with Major Tom?
Ongoing digital ads for Seneca College
Describe your project in brief
Ongoing digital ads across various platforms (social, programmatic, video, etc.) promoting Seneca College's various offerings on a brand-level and program-specific level. A large number of ongoing campaigns running simultaneously.
What is it about the company that you appreciate the most?
audience-focused, results-oriented campaigns that align with our brand’s overall strategic goals
weekly calls to align strategy and touch base on ongoing initiatives
What was it about the company that you didn't like which they should do better?
occasionally experienced slow response times via email in relation to campaign questions

Hi Alison, thank you so much for the review and I have made a note about the response time. Wishing you all the best this festive season!
We've been a client for over 10 years and have continually been impressed by their high level of expertise, communication + professionalism.
Review Summary
What was the project name that you have worked with Major Tom?
Ongoing Support for Blanche Macdonald Centre
Describe your project in brief
Major Tom's services provide ongoing support for our school in the Google and Microsoft realm, SEO etc. Previously they have helped us with Meta ads. Monthly reports and recommendations.
What is it about the company that you appreciate the most?
Our Accounts team are really great communicators and understand our business well.
They have a very strong Google Ads team that are always on top of everything.
What was it about the company that you didn't like which they should do better?
Would love for them to expand their service offerings to include Tiktok.

Thank you for the review, it means a lot from a client we have worked closely with for the last decade. Regarding TikTok, we are working on building this out more robustly. Stay tuned!

Major Tom is a great strategic partner, they dig into research and want to go deep into platforms.
Review Summary
What is it about the company that you appreciate the most?
the team is very friendly and knowledgeable in there areas
What was it about the company that you didn't like which they should do better?
I would like them to step outside of their comfort zone a bit more.

Thank you for your view, Robin. It is great to hear what you think of us and I'll be sure to pass your thoughts onto the team. Here's to an even better 2023!

Major Tom was a good website and Google Ad partner for several years.
Review Summary
What is it about the company that you appreciate the most?
Deep knowledge of Google Ads, ROAS, website development, web design, SEO
What was it about the company that you didn't like which they should do better?
Started to take our business for granted after we had been a client for several years

Hi Chris, many thanks for your review especially as you have been both a client and partner with Major Tom.

Key strategic partners for 12 years+, the best in the biz
Review Summary
What is it about the company that you appreciate the most?
They are industry leaders - we are always kept ahead of new developments
What was it about the company that you didn't like which they should do better?
No specific recommendations to share at this point in our working relationship

Having been a partner for so long, your review is incredibly important. So thank you, Blair, for sharing such a glowing review. You and your team have been incredible to work with and here's to an even brighter future!

Major Tom was friendly, super knowledgeable and responsive—I'd work with them again.
Review Summary
What was the project name that you have worked with Major Tom?
Ongoing Digital Marketing Consultation + Analysis
Describe your project in brief
Ongoing Digital Marketing Consultation + Analysis, centering around Google Ads. MT recommends Google products and analyses + interprets the results of our campaigns. They are really up-to-date on any changes (however subtle!) Google has made to any of their ad systems.
What is it about the company that you appreciate the most?
Easy access to answers from their team. This was invaluable!
Friendly folks working there who took the time to understand higher education's unique ad needs.
Customization of services was super handy, especially for changing ad budgets.
What was it about the company that you didn't like which they should do better?
Nothing, really. They were wonderful to work with and took the time to really understand our business.

Thank you so much for the detailed and honest review, Morgan. We hold ourselves to our 5 core values and it's great to see how our partners benefit from this. Here's to a greater 2023!

It has been my absolute pleasure to partner with Major Tom for the past 10+ years
Review Summary
What is it about the company that you appreciate the most?
They have highly knowledgeable people to thoughtfully cover all things digital, from website basics to complex campaigns, SEO strategy to online ads t
Their finger is firmly on the pulse of current trends, and they always have future-proofing in mind to anticipate client needs and stay ahead of chall
What was it about the company that you didn't like which they should do better?
Keep up the amazing work that you do in all things - please!

Thank you so much for your glowing review, Theresa, you have made our day! It has been, and continues to be, an absolute pleasure working with your team. It takes two to make a fantastic partnership so thank you all for being such amazing team players and human beings in general.

Major Tom is easy to work with and offers the expertise we need.
Review Summary
What was the project name that you have worked with Major Tom?
Program Advertising for Professional-level Studies
Describe your project in brief
This project is a brand and program-level digital ad campaign focused on our professional programming options. Objectives are website traffic, conversions and lead capture. The campaign includes search and paid social channels.
What is it about the company that you appreciate the most?
They are friendly to work with and make it easy to get strong campaigns into market.
What was it about the company that you didn't like which they should do better?
It would be great if they could copy details/info from previous campaigns over into new sheets to simply the set up process.
It would be helpful if they could provide some input on our seach copy.

Erica, thank you for your insightful review. I have passed on your feedback to the team so that they know your kind words and also can address the areas for improvement. Coming close to 10 years of partnering, working with your team has been brilliant and we looking forward to continuing to grow together.

Satisfied Customer for over 20 Years, from Web Design/Development to our Online Advertising Strategy
Review Summary
What was the project name that you have worked with Major Tom?
New Website Design and Development
Describe your project in brief
Major Tom designed our new website, worked closely with us for content, images and input. They deployed the web development in a wordpress theme that is friendly and easy for us to update in house.
What is it about the company that you appreciate the most?
Our Account Manager is consistently reviewing our online presence and performance
Very friendly team with easy communication that are readily available with questions whether big or small
What was it about the company that you didn't like which they should do better?
Do find their web maintenance hourly rates could be more affordable

We greatly appreciate the review, Katie, and many thanks for your points on the pros and cons. I have provided this feedback back to the team and we're all looking forward to our continued partnership!

Enjoyable experience in a space I didn't want to be an expert in
Review Summary
I would highly recommend Major Tom as a one stop shop for medium to large businesses looking to expand their online presence.
The project managers are great and their follow up / reporting is stronger than anything I’ve seen from companies looking to steer our business away.
What was the project name that you have worked with Major Tom?
The Lazy Gourmet SEO and Online Marketing
Describe your project in brief
SEO, Online marketing, website design, Chinese online marketing, Google, facebook, instagram, analytics, adwords. All of these under one roof really helped focus on our business and not our marketing.
What is it about the company that you appreciate the most?
Their relationship with google really helped to make sure we were hitting our targets
What was it about the company that you didn't like which they should do better?
When we were using multiple product lines, we could have used the project manager more effectively

Thank you so much for your review. This is very valuable for our team to know and so greatly appreciate you taking the time to share this.
Would happily take our next project to Major Tom Agency
Review Summary
We've worked with Major Tom for close to 5 years and are very grateful for their role with our ongoing success.
What was the project name that you have worked with Major Tom?
RBC GranFondo Whistler cycling website
Describe your project in brief
At RBC GranFondo, we strive to stage cycling events that are beyond world class. Starting by choosing locations to inspire and challenge the senses in equal measure, we then build a whole weekend experience fully tailored to bring people together, celebrate their achievements and create memories that last a lifetime
What is it about the company that you appreciate the most?
{"1":"Detail oriented and always available to help with troubleshooting problems"}
What was it about the company that you didn't like which they should do better?
{"1":"Were not able to offer alternative pricing solutions during the pandemic"}

Thank you so much for your feedback. This is valuable both for our team and potential clients.

Top Notch
Review Summary
What is it about the company that you appreciate the most?
Responsive and caring.

Thanks Lisa!

Major Tom helped us with rebranding and we honestly couldn't be happier! Outstanding work!
Review Summary
Major Tom took "Ground Control" from the get go. :) They went above and beyond and we couldn't be happier!

When you smile, we smile!

Exceptional service and outstanding results!
Review Summary
What is it about the company that you appreciate the most?
The professionalism and knowledge really come across in the results they deliver.
What was it about the company that you didn't like which they should do better?
Everything was great.

We're glad you're delighted by our service throughout the years and you're an absolute delight to work with.

Always a Pleasure to Work With
Review Summary

Thanks, Matthew! It takes two for a great partnership to work and so thank you for being awesome.
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