BPO & ITO Provider

Pontica Solutions is a Stevie® award winning BPO and ITO company, founded in 2015 by experienced professionals in the industry. We offer a variety of opportunities for young talents to develop and grow in the field of customer success, people management, project management, marketing and IT.

Our main goal is to create a sustainable and diverse team because we believe that our people are our biggest asset.

Starting with just one client and growing consistently year over year, we understood how important the personal approach is. This keeps motivating us to achieve the best results for our partners while maintaining a healthy and transparent working environment. 

Bulgaria Bulgaria
Ulitsa Cherkovna 38, Sofia, Sofia 381505
$100 - $149/hr
50 - 249
2015

Service Focus

Focus of BPO Services
  • Customer Service - 30%
  • Telemarketing - 35%
  • Back Office Services - 35%
Focus of IT Services
  • Outsourcing - 50%
  • IT Consulting - 50%

Industry Focus

  • Business Services - 10%
  • Consumer Products - 10%
  • Government - 10%
  • Healthcare & Medical - 10%
  • Information Technology - 10%
  • Telecommunication - 10%
  • Legal & Compliance - 10%
  • Manufacturing - 10%
  • Transportation & Logistics - 10%
  • E-commerce - 10%

Client Focus

70% Small Business
30% Medium Business

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