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Be the best BPO. Make people's lives better.

Qualfon is a mission-driven BPO company and a global provider of contact center services and back-office processing. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. Today, we have approximately 13,000 employees serving international brands across many industries, and strategic outsourcing locations span the United States, the Philippines, Guyana, and Mexico. Qualfon’s mission to “Be the Best BPO, Make People’s Lives Better” means we invest in our people and, in return, they take better care of you and your customers. Qualfon’s employee retention regularly exceeds the industry average, which creates a people-driven value chain: Our employees stay longer, providing you a higher quality service at a lower price.

United States United States
4401 Innovation Drive, Fort Collins, Colorado 80525
877-261-0804
$200 - $300/hr
10000+
1995

Service Focus

Focus of BPO Services
  • Customer Service - 20%
  • Technical Support - 10%
  • Back Office Services - 10%
  • Chat Services - 20%
  • Lead Generation - 10%
  • Email Support - 10%
  • Call Center Services - 20%
Focus of Digital Marketing
  • SEO Services - 50%
  • PPC - 50%

Qualfon's exceptional Direct Marketing services give clients a considerable advantage over the competition.

Industry Focus

  • Business Services - 25%
  • Healthcare & Medical - 25%
  • Information Technology - 25%
  • Telecommunication - 25%

Client Focus

70% Small Business
20% Large Business
10% Medium Business

Detailed Reviews of Qualfon

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Lee Johnson
Lee Johnson
Posted on Feb 05, 2021

Trainer Mocked Me During Training

Today Alfonso Barrenechea was training around 20-30 employees in Theory of Constraints. Topic was on scheduling systems and I made the comment that I wrote our scheduling software by myself in under a year. Alfonso then said "Sure you did, with only your left hand right"

This training was being filmed for use for new employees in the future. If you want to be made fun of, even when you are truthful and the trainer has no idea, expect them to make a point to mock you in front of everyone.

What service was provided as part of the project?

BPO Services

What is it about the company that you appreciate the most?

Nothing they made fun of me in front of many of my fellow employees.

What was it about the company that you didn't like which they should do better?

Not mocking people in your training session may be a start.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $0 to $10000
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