Customer experience solutions provider

Silah Gulf (Silah), is a premium, multi-award winning customer experience solutions provider headquartered in the Kingdom of Bahrain. Silah was launched in 2009 as a Joint Venture in the Middle East region by Bahrain’s Information & eGovernment Authority and UK based Merchants (Dimension Data) and has operations in Bahrain, Kuwait and Saudi Arabia. We are a gateway to a network of BPO, training, consulting and technology experiences and best practice that spans the globe. Our operational centers expand from the GCC to South Africa offering multilingual capability and various skill sets supporting our client contact experiences. We are customer experience specialists with 30 years of success in customer management, over 3,000 contact centre projects delivered worldwide and a network of 5,000 skilled people. In the GCC we operate with a workforce of over 800 professionals supporting clients throughout the region in the Telecom, Banking, Government, Retail, FMCG and Travel industry.

Bahrain Bahrain
NBB Tower, 14th Floor, Building 113 Road 383, Manama 316, Manama, Manama 5506
973 17155200
$100 - $149/hr
250 - 999
2009

Service Focus

Focus of BPO Services
  • Customer Service - 100%
Focus of IT Services
  • IT Consulting - 100%
Focus of Cloud Computing Services
  • Cloud Security - 100%

Industry Focus

  • Business Services - 25%
  • Hospitality - 25%
  • Information Technology - 25%
  • Telecommunication - 25%

Client Focus

90% Small Business
10% Medium Business

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