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SunSmart is a niche Product Company

SunSmart is a niche Product Company with smart products in the spectrum of Artificial Intelligence, Mobility and Enterprise Software Solutions. SunSmart has a strong Development Team comprising of software professionals with diversified experience for the development of our Innovative & Intelligent software in-house. SunSmart does not use any third party software or controls and supports all operating systems, browsers and any devices including smartphones, Tablets, IPADs etc., SunSmart products are IP Protected in 182 Countries under BERN Convention.

Certifications/Compliance

ISO 9001:2015
NA
50 - 249
2004

Service Focus

Focus of Mobile App Development
  • iOS - iPhone - 50%
  • Android - 50%

Client Focus

100% Medium Business

Detailed Reviews of SunSmart Technologies

5.0 1 Review
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  • Mobile App Development
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digital marketing at Oxycloud ltd
Posted 5 days ago

Efficient AI Automation That Boosted Our Productivity

Our overall experience with Herbie.ai has been highly satisfying. The platform enabled us to automate customer interactions across multiple channels, provide 24/7 support, and significantly reduce manual workload for our team. Its AI-driven responses are quick and accurate, helping improve customer satisfaction and response times. The integration process required some initial effort, but once deployed, the system became easy to manage and highly reliable. The analytics and reporting features also provide valuable insights that help us optimize operations. Overall, it’s a scalable and cost-effective solution that delivers strong business value.

What was the project name that you have worked with SunSmart Technologies?

AI-Powered Customer Support & Workflow Automation Implementa

What service was provided as part of the project?

Mobile App Development

Describe your project in brief

We implemented Herbie.ai to automate customer support, lead engagement, and internal workflow processes across multiple channels, including web and messaging platforms. The solution provides 24/7 assistance, handles repetitive queries, and routes complex issues to human agents. This significantly reduced response times, improved customer satisfaction, and lowered operational costs. The platform integrates smoothly with our existing systems and offers analytics to track performance, making it a scalable and efficient automation solution for our business.

What is it about the company that you appreciate the most?

What I liked most about SunSmart Technologies is their strong focus on delivering practical, business-driven software solutions backed by excellent customer support. Their team is highly responsive, professional, and quick to understand requirements, ensuring smooth implementation and customization. The products are user-friendly, reliable, and tailored to streamline operations, which helped improve our overall efficiency and productivity.

What was it about the company that you didn't like which they should do better?

One area that could be improved with SunSmart Technologies is the initial onboarding and implementation time, which can feel slightly lengthy for complex requirements. Some advanced customizations may also require additional coordination and technical support, causing minor delays during the early stages of the project.

Rating Breakdown

  • Quality
  • Schedule & Timing
  • Communication
  • Overall Rating

Project Detail

  • $10001 to $50000
  • Completed
  • Automotive