VIETTEL CUSTOMER SERVICE
Enhancing customer experience with cutting-edge technology
Viettel Customer Service Co., Ltd., a member of Viettel Group, is a technology company specializing in customer service solutions. With a vision to become a pioneering force in the industry, the company provides end-to-end services — from consultation and design to technology solutions, software platforms, and personnel — helping organizations enhance their customer experience through innovation.
With over two decades of experience inherited from Viettel’s Customer Service Center, Viettel Customer Service has served more than 120 million customers across Vietnam and 10 international markets. The company offers a comprehensive ecosystem of customer service solutions, powered by advanced technologies such as AI, Big Data, and AR/VR. Its offerings include Customer Experience consulting, Contact Center Outsourcing, BPO services, Upsell/Telesales, Loyalty programs, Voice of Customer services, omnichannel contact center solutions, AI-powered bots, vCOC (real-time operations platform), and more.
Vietnam
Industry Focus
- Telecommunication - 20%
- Consumer Products - 10%
- Healthcare & Medical - 10%
- Hospitality - 10%
- Transportation & Logistics - 10%
- E-commerce - 10%
- Banking - 10%
- Insurance - 10%
- Public Sector - 10%
