Virtual IT Managed Services

Founded in 2015, Virtual IT Managed Services is a complete technology solution provider based in Melbourne. We are 100% committed to ensuring business owners have the most reliable and professional IT service available. Our team of talented IT professionals can solve your IT challenges once and for all.

We’re a vibrant, switched-on small team that loves providing world-class friendly IT support. With extensive experience installing, configuring, and maintaining IT infrastructure for small and medium businesses, we understand our clients’ needs, so we can plan and implement solutions that work, both in the short and long term. As a small business ourselves, we offer a more bespoke personalized service.

Our mission is to safeguard business reputations by empowering and educating people to utilize technology safely and effectively. We strive to be the most valued business partner by creating peace of mind in a world of insecure technology.

At Virtual IT Managed Services, we live by the principle of Kaizen, always pursuing excellence and growth through continuous improvement. Integrity is at the core of everything we do; we live and breathe it. We challenge the status quo with foresight and creative thinking, embodying innovation in our approach. We believe in securing our clients' businesses and contributing to their success, fostering strong partnerships. We embrace camaraderie and make work fun. Lastly, we ensure that our business decisions align with family well-being, as family is a fundamental value for us.

Approximately 85% of our work is performed offsite via various remote management tools. This allows us to respond very quickly to fix problems you or your staff may have.

With over 30 years of experience in technology, our Managing Director has progressed through roles in system administration, cybersecurity, and management. He is now recognized as a trusted advisor and thought leader for many businesses and a sought-after speaker for many discussion groups.

We are ISO 27001 certified, which guarantees the highest level of data security. This certification sets us apart by guaranteeing our client data is held securely, a capability not many competitors can offer. Our lead technician has a Degree in Cyber Security from RMIT and is certified by Microsoft, and our other technicians are continually trained in the latest tools.

We emphasize quality service over cheaper solutions. While competitors may offer lower prices with hidden exclusions, we provide comprehensive and reliable services that ensure clients' peace of mind. We also treat our clients' businesses and expenses as our own, always seeking ways to save money. Our commitment to client success and cost-efficiency is evident in our regular client review meetings.

While we use technology to enable clients' businesses, we also look for ways to drive further efficiencies. We help clients do things smarter, which adds value to the services provided and can lead to cost savings.

Finally, we conduct business in an old-fashioned, classic way, focusing on genuine relationships and trust. This approach is rare in today's market and adds to our authenticity. 

Connect with us to experience the difference.