My name is Trevor Connor and I'm the Founder & CEO of the Beer Pong National Championships, a March Madness-style national collegiate Beer Pong tournament which is organized through a game tracking, stat keeping and tournament organizing app for Beer Pong. I launched the first version of my app and not only wasn't satisfied with the work the first developer did but also had a terrible customer service experience with them. So I found Zco online and explained to Kevin Morrow (account manager) and Praveen Kumar (project manager) what I wanted to do for the second version: fix bugs, add new features and improve on existing features. After sending them all of my notes and files, they put together a reasonably priced estimate which we narrowed down and agreed to after several discussions. Before development started, Praveen sent me a 50+ page PDF explaining the plan for Version 2 in great detail, which I was really impressed by and showed me that they fully understood what I was looking for. Throughout development, the team would frequently ask questions about certain items for clarification through the collaborative website Basecamp, and when I asked questions about items that I needed clarified they would respond in a prompt manner. Zco was clear about payment milestones throughout the process, which also included some out-of-scope additions towards the end. Overall, this team of talented developers was able to clean up problems, implement new ideas and make the app function better than it had before. Not only will I continue to use Zco for this app going forward but I won't hesitate to recommend them to anybody I meet in the future who has software development needs.
What do you like most about the company?
Affordability, Experience, Knowledge, Communication, Customer Service.
What they should improve on?
I can't think of anything negative that stood out.