Top Call Center Services in North Carolina

Researched by:Goodfirms Research TeamUpdated:September 2, 2026

Goodfirms has reviewed 14 Call Center Services in North Carolina as of September 2026. The top-ranked firm is GCS Agents (0.0 stars, 0 verified reviews, $100 - $149/hr, founded 2000, Charlotte). Across the category, the median hourly rate is $25, median client rating is 4.8, and 26% of firms employ 50+ members. Explore the vetted Call Center Services in North Carolina companies below, compare their strengths, and connect with the provider best suited to your requirements.

Are you looking for call center services in North Carolina to spark your customer service? If you are looking to expand your business and develop a positive brand identity, you must offer customer support 24X7 for 365 days, ensuring that your customers can reach you even during the night, weekends, and holidays. While hiring a call center, you must pay attention to some important factors. Apart from industry-best pricing, your service partner must provide the highest service delivery quality, fast onboarding and faster reporting, and multilingual support to provide the best customer experience. To find such a reliable expert, you must assess all the call center companies in North Carolina on such various parameters.
Goodfirms understands that such an evaluation will take up a lot of valuable time and resources. Hence, a dedicated directory has been prepared by Goodfirms, keeping all business requirements in view. The firms listed in this directory are delivering exceptional call center outsourcing services in North Carolina. The research available with this directory will guide you at each step in your screening process. Take the help of reliable records and hire call center service providers in North Carolina that meet your operational requirements.

14Verified firms
$25/hrMedian hourly rate
4.8 ★Median rating
26%Have 50+ members

Goodfirms has verified 14 Call Center Services in North Carolina - part of 1,628+ Call Centers Services Companies, each passing Goodfirms' 4-step verification process (background check, client interviews, portfolio audit, ongoing quality review). Listings marked "Sponsored" are agencies that pay for premium placement - sponsorship does not affect star ratings or review content.

Top 10 at Glance

Compare the highest-ranked firms first side by side.

Rank
Company
Rating
Reviews
Hourly Rate
Team Size
Founded
Headquarters
Action

List of Top Call Center Outsourcing Services in North Carolina

Find a Call Center Services Company Near you
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Service
Hourly Rate
Employees
ReviewsAll Companies
Industry
Client Type
  • As an agent based and multi-channel contact center solutions provider, we help companies and government agencies manage customer engagements and fulfill back office tasks. From traditional outsourced models to the managment of client owned centers, we balance consumer satisfaction with organizational goals and resources. At a time when technology is providing new means and channels ... read GCS Agents reviews & insights

    $100 - $149/hr
    250 - 999
    2000
    Charlotte, United States
  • Anomaly Squared is a contact center services provider. With our multiple domestic contact centers, we optimize internet & traditional marketing plans using both inbound & outbound strategies. We know that your employees'​ time is both limited and valuable. With our live transfer and lead qualification service, we will transfer directly to your sales team individuals ... read Anomaly Squared reviews & insights

    $50 - $99/hr
    250 - 999
    2011
    Greensboro, United States
  • N-Tier Solutions Inc., an Information Technology Consulting Services, Direct-hire Placement and Professional Staffing Company. Founded and incorporated in 1999 in the state of North Carolina, our specialty is offering flexible staffing solutions in the areas of information technology to premier corporations, primarily Fortune 1000 companies. Headquarted in Winston-Salem, NC with local and national clients, N-Tier ... read N-Tier Solutions reviews & insights

    $50 - $99/hr
    50 - 249
    1999
    Winston-Salem, United States
  • FirstPoint HealthCare Solutions is a leading national provider of information and management services whose roots go back to 1906. FirstPoint offerings include accounts receivable management, Equifax decision data solutions, background screening services, and association management. FirstPoint prides itself on offering customized solutions based on client needs as opposed to pre-packaged plans and products. FirstPoint is ... read FirstPoint Resouces reviews & insights

    $50 - $99/hr
    50 - 249
    Raleigh, United States
  • Our dream and vision at CustomerHD is to create an organization where everyone who serves feels needed and known by the leaders of the organization and where everyone shares one common goal: to help people. “People helping people” is not just a tagline for us, it is a vision that Joe and I are committed ... read CustomerHD reviews & insights

    < $25/hr
    2 - 9
    Raleigh, United States
  • Alphanumeric helps life sciences companies remove the friction from HCP, patient, and employee experience. We do this through digital transformation, global contact centers powered by AI and talent, omni-channel strategy, localization efforts, and more. Whether you're focused on clinical trials, acquisition, or adherence, Alphanumeric can help. We believe that no matter how great your vision, ... read Alphanumeric Systems Inc reviews & insights

    NA
    250 - 999
    1979
    Raleigh, United States
  • MetrixIT Solutions is a cutting-edge IT consulting and Software Solutions provider based out of Charlotte, North Carolina that has been an industry leader since opening our doors in 2017. Our consultants come from various backgrounds and we draw strength from the fact that no matter the problem that is presented to us, we have someone ... read METRIX IT reviews & insights

    $50 - $99/hr
    250 - 999
    2017
    Charlotte, United States
  • Lease A Sales Rep, an INC 5000 company is a Sales Outsourcing organization providing sales support and sales execution programs for business. We are focused on increasing sales through the provision of experienced inside & outside sales teams working on-site or off-site to grow the sales pipeline through field sales, tele-sales, appointment setting and lead ... read Lease A Sales Rep reviews & insights

    $50 - $99/hr
    50 - 249
    2003
    Raleigh, United States
  • Accu-Call located in Wilmington, North Carolina has provided answering services and call center solutions on a nationwide scale for over 24 years. We are a leader in the call center industry with our knowledgeable staff we can guarantee your company the most dependable, efficient and professional call center solutions available.

    < $25/hr
    2 - 9
    Wilmington, United States
  • Cloud Service Networks Inc. is a service provider of technology based services delivered over a private or public internet. Our origin began as pioneers in the Voice over IP business since 2002, due to our background in business phone systems and internet technologies. As The Voice over IP Company we established our presence in delivering ... read Cloud Service Networks reviews & insights

    < $25/hr
    2 - 9
    Raleigh, United States
  • Because it's more than a call, your BUSINESS is on the line! SUITE 1000 is a unique live, 24/7 telephone answering service based in Charlotte, NC. We design custom answering solutions for local, regional and national clients. Our job is to ensure that our customers never lose a business opportunity! SUITE 1000 provides both sales ... read Suite 1000 reviews & insights

    < $25/hr
    10 - 49
    Charlotte, United States
  • Since first going into business in 1987, we at CallNET have prided ourselves on helping small business owners grow their business by taking over one of the most time consuming tasks; answering the phone. As a business owner, you already have enough to focus on between the logistics, marketing and full time management of your ... read CallNET Receptionists reviews & insights

    < $25/hr
    10 - 49
    1987
    Wilmington, United States
  • Vyoma Agency is a full-stack outsourcing and operations partner helping startups, e-commerce brands, hotels, and service businesses streamline their workflows and scale efficiently. We combine skilled talent with structured processes to deliver reliable, high-quality support across multiple business functions. What We Do • Revenue Management Strategic pricing, performance analysis, rate parity monitoring, and data-driven recommendations ... read Vyoma Agency reviews & insights

    $25 - $49/hr
    10 - 49
    2025
    Morrisville, United States
  • The Blacksand Group, a minority-owned company with over 20 years of experience in the fintech and financial services industry, specializes in driving revenue for clients through digital marketing, creating channel partnerships, and providing trained BPO account executives. Our expertise in the B2B financial landscape allows us to craft impactful strategies for sustainable growth. We support ... read The Blacksand Group reviews & insights

    $25 - $49/hr
    2 - 9
    0
    Charlotte, United States

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Where the firms are.

Bubble size shows how many firms each country has; colour shows its average hourly rate. Tap any country for its firm count, average rate, rating, and Value Score.

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All cities ranked by Value Score.

Every city in scope, ranked by Value Score.

CityFirmsAvg RateAvg RatingValue ScoreAction
USNorth Carolina5$47/hr576View firms
USWilmington2$25/hr-70View firms
USRaleigh21$45/hr-68View firms
USGreensboro2$50/hr4.566View firms
USDurham2$37/hr-66View firms
USHolly Springs2$37/hr-66View firms
USMorrisville1$37/hr-65View firms
USCharlotte20$62/hr-61View firms
USWinston-Salem1$75/hr-50View firms
USHigh Point1--8View firms
USNorth Carolina
5 firms$47/hr5
Value Score76 / 100
USWilmington
2 firms$25/hr
Value Score70 / 100
USRaleigh
21 firms$45/hr
Value Score68 / 100
USGreensboro
2 firms$50/hr4.5
Value Score66 / 100
USDurham
2 firms$37/hr
Value Score66 / 100
USHolly Springs
2 firms$37/hr
Value Score66 / 100
USMorrisville
1 firms$37/hr
Value Score65 / 100
USCharlotte
20 firms$62/hr
Value Score61 / 100
USWinston-Salem
1 firms$75/hr
Value Score50 / 100
USHigh Point
1 firms
Value Score8 / 100

Match by work-hour overlap with your team.

Cost matters - but so does being able to actually talk to your developer during your workday. Here are the best destinations for each major hub.

If you're in US (PT/ET)Recommended

Look for nearshore LATAM partners - same-day collaboration, similar time zones, and 50-60% cost savings vs domestic.

MXMexico~7h overlap
ARArgentina~6h overlap
BRBrazil~5h overlap
CACanada~8h overlap
If you're in Europe (CET/GMT)Recommended

Eastern Europe is your sweet spot - 1-2h time zone shift, EU GDPR alignment, and 40-50% lower rates than Western Europe.

PLPoland~8h overlap
UAUkraine~7h overlap
RORomania~7h overlap
ZASouth Africa~8h overlap

How firms are placed on the matrix

Every position on this chart is the output of the Goodfirms ranking algorithm - a weighted composite of signals across two axes. The algorithm is recomputed regularly and is fully documented.

Sponsorship does not affect placement. PRO members receive visible badges and ad placements, but their algorithmic scores are calculated identically to free listings.

Read the full methodology
Algorithm at a glance
1
X-axis (Core Competencies): Service Focus Ratio + Portfolio Depth + Quality + Experience
2
Y-axis (360-Performance): Client Reviews + Market Presence + Goodfirms Score
3
Missing signals are excluded from a firm's score, not substituted with defaults - weights redistribute across remaining inputs
4
Recency decay over the last 18 months keeps stale reviews from dominating
5
Eligibility floor: ≥ 1 published review in this category scope

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Cities with the best Value Score for bpo services hiring.

Ranked by a composite score blending firm count (supply), average rating (quality), and median hourly rate (cost). Affordability is weighted highest (50%), so this list surfaces actually affordable destinations rather than just-big markets.

Budget leader
Raleigh · $0-24/hr

5 firms in this tier - more than any other city. Top picks: Blatt Medical Billing Service Inc, FatCat Strategies, LLC, Responsive Technology Partners.

Mid-tier leader
Charlotte · $50-99/hr

4 firms in this tier - more than any other city. Top picks: Pinckney Marketing, Pert Transcription Services, Cybertary Charlotte.

Loading heatmap…
Cell intensity (firm density):
Low
High
Best Value marks the densest, highest-rated, most-affordable cell per row

How the heatmap is built

Every cell in the grid above is the count of firms in (place × hourly-rate tier). Firms are placed by their published hourly rate; those without a disclosed rate are not plotted.

Top company names per cell are surfaced by Value Score - a weighted blend of affordability (50%) + rating (35%) + review volume (15%).

The "Best" ribbon marks the cell in each row where firm density, ratings, and affordability line up best - the densest, highest-quality combination.

Read the full methodology
Value Score · per firm
ValueScore = 0.50 × Affordability
+ 0.35 × Rating
+ 0.15 × Review Volume
// All sub-scores normalized 0-100
// Affordability = (1 - rate/$200) × 100
// Rating = (rating - 3) / 2 × 100
// Volume = log10(reviews+1)/log10(200) × 100

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