How Much Does Field Service Management Software Cost?

Updated on :October 19, 2023
By :Pathik Jayani

Field Service Management Software is a wide range of software applications meant to help Field service operations companies in coordinating their day-to-day activities right from improving productivity, boosting sales, managing revenue, and boosting customer experience. The application also provides the facilities for invoicing, management of inventory, billing, and accounting. Some of the top Field Service Management software are designed to help automate and manage all FSM services better from a common platform. This way, Companies can save significant time, and cost.

An FSM software system is of great help to small & medium businesses. The software can be used to; schedule and dispatch your work orders, manage tasks and related checklists, manage contracts, inventories, resource routing, have good control over the projects, generate reports, and almost manage all the day-to-day service functions of a company.

To understand this, let’s take the example of a common field service management task, “home cleaning services,” with options of one-time ad-hoc cleaning and a routine cleaning contract that offers daily, weekly, or monthly cleaning packages. So, how does a simple or basic FSM software application help?

The customer can select and book either the routine cleaning package or ad-hoc cleaning for home on the FSM software application. The customer can specify or choose what all needs to be covered and what needs special attention. There can be a feature on the FSM software to specify things that need daily cleaning and others that need weekly or monthly cleaning. The customer should be able to get the costing of the selected package.

The cleaner gets a notification that the cleaning task has been assigned to him/her. The cleaner can also update the cleaning checklist on the software after completing the assigned tasks. The manager and other relevant staff get status updates until task completion.

Finally, the customer can provide feedback on the job through the software application.

Why Do We Need FSM Software?

Reports indicate that the FSM market size is estimated to grow from USD 2.8 billion in 2019 to USD 5.9 billion by 2024. If FSM software can help businesses reduce their cost and improve operational efficiency, the FSM businesses can grow much better.

Customer satisfaction is the root of business growth. Stats from HSO indicate that by 2020, 70% of FSM organizations will cite customer satisfaction as a primary benefit derived from implementing FSM software.

An ideal field service management software satisfies these FSM requirements:

1. Uninterrupted service to customers

2. Proper utilization of resources, human and others

3. Higher employee productivity

4. Safety of vehicles and drivers

5. Operational cost reduction

6. Access to customer information

7. Better communication between all the people involved, from customers to FSM managers, service staff, drivers, etc.

8. Business intelligence tools to include data analytics and reports

As these provide all activities on a single platform, FSM applications help improve efficiency. Interestingly, even the booking time, transit time, and task accomplished status can all be tracked on the application. From FSM managers to technicians or service staff, all can communicate instantly and provide quick results.

Users can access customer data, plan routes, and manage the orders right within the dashboard. They thus need less staff for coordination. As they can track the transit vehicles and routes on the software, it is easier to schedule the same vehicle (and drivers) for multiple tasks on connected routes without needing to wait for their return. This reduces the cost of human resources as well as other resources drastically.

As FSM applications also help the customers or the users in booking and accessing these facilities with ease, such applications ultimately help generate better business for the companies.

Common Features of FSM Software

As FSM is a combination of a variety of activities, the FSM applications have versatile features. There are two types of FSM software - One offering the key features common to FSM companies, and the other type offers features focused on a specific industry.

Here are the standard key features of the top field service management software:

1. Project Management features to facilitate efficient project handling right from the beginning to the completion. These include contract management, partner management, and order management.

2. Notifications and Reminders features include notifying the relevant service personnel about the booking, and reminders to the customers about their appointments, etc.

3. Task and Work Order Management features include inventory management, scheduling, vehicle route planning, dispatching, and resource scheduling.

4. Reports and Analytics include forecasting and reports, failure analysis, business intelligence.

5. Customer Relationship Management features include customer portal, customer support, ticket raising, feedback facility, and status tracking.

6. Accounting and Billing features include invoice generation, transaction records, and estimation.

7. Mobile App version for mobility.

How much does a Field Service Management Software cost?

The costing of an FSM software depends on the type of industry, set of features, the number of users, the number of technicians, the number of jobs allowed per month, or the number of locations. The installation fee is generally taken extra (generally varies from $400 to $5000). Some providers do offer a free version with fundamental features and then additional paid-package options. Some software providers offer a free trial of 7 days to up to 30 days. The free and open source Field Service Management Software can be the right choice for those who have a budget constraint.

Advanced and customized features always come with an extra cost. For example, a few FSM software, generally offer email and chat support in their basic package, and higher-level packages offer 24*7 support.

Almost all FSM software offer free trials and users can test and try the software before investing. Once the trial period gets over, then the user is guided to the paid version, where charges are taken monthly or annually. Though less common, some vendors charge only a one-time fee varying from $500 to $5000, and some provide the option between one-time and monthly/annual billing. Very few FSM software providers charge based on the number of technicians that the software is expected to cover and some charge separately for the number of locations or franchises of the business.

Costs of the 12 Best Field Service Management Software

Vendors generally offer options of 3 to 4 different packages to choose from. Usually, it includes a basic package that covers very few users and all the basic features, then, the next-level package to cover more number of users and enhanced features, and a premium package that generally has unlimited users with exceptional features. The cost-per-user is higher for less number of users in most FSM software packages and reduces with the increase in the number of users or for unlimited users.

The monthly costing of FSM software starts from as low as $18 per user and goes to $59 per user. The pricing for unlimited users starts from $99 (for user-based pricing software) and goes up to $630 per month.

Let’s take a look at the costing of the top 12 field service management software.

1. HouseCall Pro

This software serves a wide range of FSM services, including cleaning, plumbing, electrical, HVAC, etc. HouseCall Pro has a variety of features to offer, including job scheduling, dispatching, payment processing, estimates, automated receipts and invoices, customer notifications, company chat, as well as postcard and email marketing automation.

HouseCall Pro provides a free trial of 14 days. The basic package starts at $39 per month (includes one user) for the basic set of features (additional users each charged at $20 per month); a higher feature-set package costing $199 per month covers up to 10 users.

2. Service Fusion

Service Fusion offers all major features to include customer management, dispatching, scheduling, invoicing, inventory management, time tracking, payroll, and reporting.

It charges no per-user fees, and all the packages are for unlimited users. Packages include a $99 per month starter plan, Plus plan with additional features at $199 per month, and the highest (Pro) plan with all the features included at $349 per month. The customer web portal and mobile app are available at extra charges in Starter and Plus plans. The Pro plan offers custom documents and includes the customer web portal and mobile app.

3. mHelpDesk

This FSM software offers customer management, quoting, dispatching, invoicing, billing, and reporting.

The mHelpDesk allows a free trial of 14 days. The pricing starts from 3 users at $169 per month to unlimited users at $374 pm. It is slightly expensive, but it offers an extensive range of features. It also provides custom price plans based on your specific needs.

4. FieldEdge

FieldEdge FSM software provides a broad set of features that includes the dispatch board, too. It provides users with suggestions regarding the assignee for work-order based on the job location and the technician’s skill-set for the job.

It helps streamline and automate the billing and scheduling of the FSM job. The software also offers a native app for technicians that allows them to access their items, tasks, services, and materials.

The pricing varies from $29 per user per month for 1 user to #299 per month for an unlimited number of users. This software is less expensive and thus affordable and appropriate if your business works well with the limited set of features.

5. Jobber

Jobber is a field service scheduling software that helps automate services in HVAC, electrical, and plumbing. It offers features like scheduling, invoicing, client database, quotes, and more.

Jobber allows free trial. It provides multiple packages from $29 for 1 user to $199 for 30 users.

6. ServiceM8

ServiceM8 is a cloud-based FSM solution that helps businesses schedule, deploy, and manage all their field activities from a single platform.

Based on the availability and required skill-set, it enables the users to schedule field staff. It then automatically routes the staff to the site at the scheduled time and the users can view the staff routes through their mobile app. After job completion, the users or crew can update the status with pictures directly through the mobile app.

The packages offered are based on jobs per month and allow unlimited staff or users.

It offers a 14-day free trial. The starter package costs $29 per month and covers 50 jobs. The highest (4th level) package costs $349 per month and allows up to 1500 jobs.

7. RazorSync

The basic features of RazorSync FSM software include customer management, scheduling and dispatching, field worker management, and job estimating and invoicing.

It offers a free trial of up to 30 days. The basic package starts from $40 per month for up to 2 users and the highest (4th) package costs $630 per month for unlimited users if billed annually.

8. Synchroteam

Synchroteam FSM software is used for cleaning services, construction, electrical, and HVAC. The basic features offered are contract management, scheduling and dispatch, and work order management.

The software comes with a free trial of 14 days. This software offers a simple costing with unrestricted access to all features in a single package of $22 per month per user if billed annually or $28 per user per month billed monthly.

9. Bella FSM

Bella FSM software offers convenience to FSM business owners, managers, field employees, and technicians. It supports customer management, scheduling and dispatch, work order management, billing, and invoicing.

It offers a fixed pricing pattern with no difference in pricing for annual billing or monthly. It has only a month-to-month billing system and no term contract.

The pricing starts from $59 per month for one admin user. Each additional user is charged at $12 per month. Businesses can also opt for the customer portal facility at an extra cost of $25 per month.

10. Workforce.FM

This FSM software helps businesses eliminate paperwork by creating jobs, quotes, and invoices, all electronically.

The basic features of the Workforce.FM includes, job scheduling, and assignment to fieldworkers with one-click simplicity. It also enables instantly receiving important data back from your fieldworkers to include photos, notes, customer signatures, and forms. It also allows messaging and sharing completed job reports with customers.

Workforce.FM comes with a free trial of 14 days. The basic features’ package costs $18 per user per month, and the full-feature-set package costs $28 per user per month.

11. ServiceTrade

With the ServiceTrade mobile and web applications, office staff and field technicians can coordinate conveniently to manage business and customers. Its features include job scheduling, technician scheduling, and routing for single or multiple offices through a drag-and-drop interface. Business owners get information about the status of their jobs through photos, documentation, and audio notes taken with the technician’s smartphone or tablet.

ServiceTrade has a technician-based costing system, and pricing is based on the number of technicians. The packages start at $59 per month for up to 5 technicians (billed annually), and the best (highest-level) package costs $139 per month for 20 technicians.

12. Kickserv

The FSM software Kickserv is meant for small businesses, and offers all functionalities that can help them manage leads, estimates, team's schedules, jobs, invoices, and payments. It covers various industries to include cleaning services, plumbing, HVAC, and electrical.

Kickserv offers a free trial for 14 days. The packages start at $59 per month for a single user, going up to $239 per month for an unlimited number of users.

Wrapping Up

Businesses that serve customers should work on their efficiency to keep up with trust and value. They are more vulnerable to losing customers if they perform poorly. Transforming your onsite care experience can help in building your brand advocacy. Appropriate field service management software is the need of the hour as it enables excellent business sustaining the facility.

FSM software provides solutions to automate FSM activities, and it adds convenience to all the people involved right from businesses to service provider staff, and ultimately to customers.

Innomaint CMMS, ServiceM8, Delta Sales App, Miracle Service, are some of the top FSM software listed by GoodFirms. Upon using any of the FSM software, do not hesitate to share your review with us.  

Time is a precious resource, and time is money. So, save time and reduce costs by adopting FSM software to manage your field services management business!

Pathik Jayani
Pathik Jayani

Pathik Jayani is the Managing Director of Blue Whale Apps Inc, that provides application development, digital transformation, and creative design services to global enterprises. He believes in empowering businesses with innovative technology solutions to help them gain a competitive edge and solve complex business problems. He has a rich knowledge of latest and emerging technologies, including Artificial Intelligence, AR and VR, Blockchain, as well as latest mobile platforms, which helps him drive business growth and product development initiatives of his clients across different industry sectors.

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