Knowledge Management Software
Looking for knowledge management software? GoodFirms is here to support your approach with its highly researched list of best knowledge management systems. Knowledge management tools listed here enable organizations or individuals to create, capture, maintain and share intellectual assets effectively. Take complete advantage of this handpicked list of best knowledge management software (KM software) that includes detailed information along with the original user reviews. Use the filters for business size, pricing, features, deployment type, and more to choose the right knowledge management system.
List of Best Knowledge Management Software with Reviews
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Knowledge Cloud
Make KM a powerful asset of your company - save time and costs and increase efficiencyKnowledge Cloud is a modern knowledge management system designed specifically for law and consulting firms. Make knowledge management a powerful asset of your company - save time and costs and increase efficiency. Implementing Knowledge Cloud will dramatically increase the success of your business. ... read more about Knowledge Cloud
Entry Level PriceFree versionFree TrialAvailableCategory Focus100% in Knowledge Management Software -
xTiles
Note-taking app for creative people that combines the best from text editors and whiteboards.By creating an infinite canvas where cards, much like sticking notes, resemble a neatly organized collection of inter-related ideas. They serve as units of thoughts with clear borders, displayed on a squeaky-clean white canvas. To preclude the document from becoming messy as the number of cards augments, we betted on functions that are clear-cut and intuitive. They include drag’n’drops; dee ... read more about xTiles
Entry Level PriceContact vendorFree TrialN/ACategory Focus100% in Knowledge Management Software -
- OneBar is a Q&A Knowledge Base for your team. It is like StackOverflow or Quora, but it’s private for your team, optimized for collaboration, and integrates with the systems that you use at work. - OneBar gives you a convenient way to document frequently asked questions and answers to share with colleagues. - Ask questions, invite people to help, and comment on answers - all in one plac ... read more about OneBar
Entry Level Price$0 Per MonthFree Trial14 DaysCategory Focus100% in Knowledge Management Software -
Trainual
The training manual for your whole team, where people and knowledge meet systems and processes.Trainual is the training manual for modern businesses. It's a simple and intuitive business playbook builder that makes it easy for growing teams to get everyone up to speed and on the same page, fast. The app was built to help business owners, team leaders, hiring and training managers centralize knowledge, organize processes and SOPs, automate training, and create learning systems for building m ... read more about Trainual
Entry Level Price$99 Per MonthFree Trial7 DaysCategory Focus25% in Knowledge Management Software -
PICC Software is a turnkey augmented intelligence solution which makes individual, collective, and artificial intelligence work in symbiosis to unlock value creation at all levels of your organization. PICC Software is a knowledge management software, designed to increase productivity within your teams, as well as a human resources management tool providing direct access to all the talents of your ... read more about PICC Software
Entry Level PriceContact vendorFree TrialN/ACategory Focus100% in Knowledge Management Software -
KMS Lighthouse
Drives smarter, better business interactions with its knowledge management solutions.KMS Lighthouse drives smarter, better business interactions with its knowledge management solutions. When customers and employees have issues, Lighthouse illuminates the path with instant answers. We use advanced technologies and take an innovative approach to build knowledge management solutions. Our knowledge system boosts productivity and efficiency with a powerhouse of digitized knowledge that ... read more about KMS Lighthouse
Entry Level PriceContact vendorFree TrialN/ACategory Focus100% in Knowledge Management Software -
As a leading provider of software and services for IT and customer service management, USU enables companies to master the requirements of today's digital world. Global organizations use our solutions to reduce costs, become more agile and reduce risk - with smarter services, simpler workflows and better collaboration. With more than 40 years of experience and locations worldwide, the USU team bri ... read more about USU
Entry Level PriceContact vendorFree TrialN/ACategory Focus50% in Knowledge Management Software -
Increase your First Call Resolution rate! We deliver powerful, knowledge-infused, affordable customer service and support software, on-premise, on-demand and mobile. PhaseWare Tracker is tightly integrated with Outlook so you can use the Outlook email client and user interface to handle email between Tracker and your customers. PhaseWare: Incident management, ticket management, customer management ... read more about PhaseWare
Entry Level PriceContact vendorFree TrialAvailableCategory Focus100% in Knowledge Management Software -
The KPS natural language search and fragment technology enables users to go straight to the relevant part of a long document that answers their specific question, saving time, improving productivity and ensuring happy and motivated employees and customers. Universal Knowledge, Knowledge Management Software can be deployed in inbound customer service desks / contact centres to empower agents to ans ... read more about KPS
Entry Level PriceContact vendorFree TrialN/ACategory Focus100% in Knowledge Management Software -
Atlas by ClearPeople is a Digital Workplace and Intranet Platform that connects people to what matters at work. Atlas is a Digital Workplace and Intranet Platform that connects people to what matters at work. In a single and intuitive interface Atlas connects the digital tools, information, and knowledge that people need to do their best work. While technology enabled remote work during the pandem ... read more about Atlas
Entry Level PriceContact vendorFree TrialN/ACategory Focus100% in Knowledge Management Software -
Hypernotes lets you express your knowledge in a natural way – easy to create, easy to expand, and – maybe most importantly – easy for others to understand. Everything is connected, and so is your knowledge: It forms a network. With Hypernotes you easily create a semantic network of your knowledge. Whether for personal use or for your business, ithelps you collect your knowledge and share it ... read more about Hypernotes
Entry Level PriceFree versionFree TrialAvailableCategory Focus100% in Knowledge Management Software -
Wolken Software started with a passion to bring excellent service support within the reach of every company. Every member of the team is determined to bring innovation to the realm of service desks and put a smile on your customer’s face. Wolken Software saw its initiation in 2011 as a privately held software company with offices in Palo Alto, CA and Bangalore, India. We set out to help modern ... read more about Wolken
Entry Level PriceContact vendorFree TrialAvailableCategory Focus33% in Knowledge Management Software -
Glean searches across all your company’s apps to help you find exactly what you need and discover the things you should know. 🔍 Search across your entire company to find highly relevant, personalized answers.💡 Discover the insights you never knew existed and people who can help. ⚡Connect with everything you already use; it’s easy to use and ready to go. ... read more about Glean
Entry Level PriceContact vendorFree TrialAvailableCategory Focus50% in Knowledge Management Software -
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 15 ... read more about Nice
Entry Level PriceContact vendorFree TrialN/ACategory Focus50% in Knowledge Management Software -
- HelpLook already in AI: By leveraging AI capabilities, HelpLook can analyze and understand customer queries, enabling it to provide automated responses to repetitive customer issues. This reduces the need for manual intervention and streamlines customer support processes. ->Whatsapp: 18988921676 ... read more about HelpLook
Entry Level PriceFree versionFree TrialAvailableCategory Focus100% in Knowledge Management Software -
Create and fully customise as many ticket submission forms as you need with an easy-to-use interface. Customers do not need an account on your website to submit a support ticket, or to manage the ticket once submitted. Agents can easily create KB Articles during ticket management. Articles are referenced during customer ticket submission and offered as potential solutions. Choose to restrict speci ... read more about KB support
Entry Level Price$74 Per YearFree TrialN/ACategory Focus50% in Knowledge Management Software -
Collato is an AI Notetaker & Document Generator that changes the way you capture and transform knowledge. Why Collato? - Stay Present: We empower you to remain focused on the conversation, not the notes. Our meeting assistant offers precise transcriptions that convert seamlessly into reliable and relevant documentation. - Capture Every Idea: Don't let a single insight slip through. Whether ... read more about Collato
Entry Level PriceContact vendorFree TrialN/ACategory Focus50% in Knowledge Management Software
Buyer’s Guide
Introduction To Buyer’s Guide For Knowledge Management Software
Knowledge Management is an integrated approach adopted by organizations to store and share enterprise data in a way that helps to improve its performance, internal communication, and customer support. Besides that, Knowledge Management is crucial for decision-makers aiming for organizational performance. It helps them to address a few challenges that include;
- Responding to a competitor's move
- Retaining customers
- Planning for new offerings
- Enhancing productivity
- Managing business processes efficiently
- Improving customer satisfaction
Above all, a systematic approach to knowledge management facilitates decision-making capacity at every level, builds routine learning, and creates space for innovation.
By delivering relevant information through structured data, a knowledge management system can provide the basis for making good decisions.
This buyer guide is intended to help business owners to get a complete overview of Knowledge Management Software. The guide is packed with key aspects and tips to make an informed decision on the best Knowledge Management Software.
What Are The Major Elements Of Knowledge Management?
Knowledge Management has four major components. These four components must be well regarded when setting up a KM program.
1) People: It involves senior leaders and stakeholders who possess the domain knowledge and strategy for KM implementation. Most organizations build up a knowledge management core team as they gear up with KM efforts. They identify KM champions and facilitators across the business and establish an executive committee to monitor knowledge management activities. It involves many people as the organization has to engage people at different levels and from different business areas.
2) Practice: It defines the process that the KM team can use to create, capture, store, organize, and distribute information. The knowledge management team identifies the underlying bottlenecks and tries to resolve them. They also determine how knowledge flows through organizations.
3) Content and Technology: Content is an essential part of the Knowledge Management System, and it contains pieces of facts and data that people convert into valuable insights and apply as knowledge. But without technology, sharing knowledge is not possible. So technology weighs as equal as content in the knowledge management system.
4) Policy: A well-planned strategy is essential to define how KM will solve the business challenges; factors like tools, approach, and budget.
What Is Knowledge Management Software?
Knowledge Management Tools helps in identifying, gathering, storing, evaluating, and sharing all of the valuable data that organizations generate in day-to-day operations. It is a multifaceted strategy for making the best use of organizational knowledge assets. The knowledge management solutions ensure that the information is available in the right place at the right time to improve the efficiency of an organization. It deals with how a company should and could make the best use of its existing knowledge. The knowledge management software ranges from personal knowledge management software to highly specialized enterprise software.
What Is The Use Of Knowledge Management Software?
There are two forms of knowledge - explicit and implicit. Explicit knowledge is found in records, books, knowledge repositories, consumer contacts, technical requirements, patents, etc. In contrast, implicit knowledge includes individual perception, experience, thought process, etc. For organizational growth, both types of knowledge are necessary. However, the data produced by businesses are so diverse and dispersed across various channels that it is difficult for an organization to manually collect those unstructured data and synchronize them to make them meaningful. In such a scenario, Knowledge Management Software could be very productive.
Basically, businesses can make use of a Knowledge management system to enhance collaboration, improve customer satisfaction, and efficiently align processes.
When it comes to keeping your customers happy, then a knowledge management tool can be of great use as it enables the team to deal with the customers with the right information, at the right level, and with the right approach. Eventually, your customers are happy.
What Are The Types Of Knowledge Management System?
- Enterprise knowledge management solution: Enterprise-wide knowledge management systems use a wide range of technologies for storing unstructured and structured documents, searching for information, locating employee expertise, disseminating knowledge, and using data from enterprise applications and other key corporate systems.
- Knowledge worker systems: A knowledge work system enables the creation and storage of the activities or knowledge of highly skilled professionals. This knowledge is often gathered from internal communication devices, portals, tools that contribute towards better management of enterprise knowledge.
- Smart techniques: Often, technologies like deep learning, machine learning, and big data techniques are used to convert raw data into useful information.
Several organizations diversely use the Knowledge Management System; some of the common strategies include FAQ content, forum or community feature, how-to articles and tutorials, training programs, webinars, etc.
How Can Knowledge Management Software Boost Your Business?
- Centralized Knowledge Management System: Knowledge Management Software provides centralized access to all the information or data, which makes it easy for an administrator to deliver the right information to the right person just in time.
- Builds brand goodwill: With better customer service, top knowledge management software enhances the company’s brand value.
- Minimizes miscommunication: Organizations that incorporate the right knowledge management system tools facilitate effective communication over company policies, job functions, business processes, etc. Overall, software knowledge management reduces the risks of costly mistakes that occur due to miscommunication.
- Reduce boarding and training time: A well-managed centralized knowledge management system containing all the necessary data has a big advantage in hiring and training employees. It makes the knowledge transfer process easy whenever a skilled or experienced professional is leaving the organization.
What Are The Scopes Of The Knowledge Management System For Small Businesses?
- Better customer relationship: For any business size, customer relationship is at the core of their business propaganda. Knowledge Management solutions enhance a better relationship with customers by facilitating better communication and exchanging relevant information.
- Meeting organization’s growing needs: Later or sooner, the small businesses tend to expand their business operations; in such circumstances, a Knowledge Management Tool could be an advantage to acquire, combine, apply, and create knowledge. Adopting top knowledge management software early makes it easier to scale the company.
- Enhance decision power: Generally, in smaller firms, the owner-managers are in the central position, and decision making is limited to only one person. But as business proliferates, the business responsibilities are shared, and decision-makers may grow in numbers. In such a situation, small firms must have valuable data on hand right through the beginning for making an informed decision.
- Establish community: Small businesses require peer inputs and suggestions for the organization’s growth. With the Knowledge Management System tools, small businesses can build community and bring many knowledge holders in the same place.
What Is The Difference Between Knowledge Management Software Vs. Information Management Software?
Information Management and Knowledge Management differ in scope and purpose, but both are essential for modern organizations. The information management process is used to classify and categorize the data, whereas knowledge management is used to make data discoverable and retrievable while ensuring security and regulatory compliance.
- Information Management Software: The information management software is primarily concerned with people managing information sources, that is, auditing them, acquiring and storing them for easy retrieval and dissemination of information. The information management software is used by the organization to access a huge amount of data and to plan the business strategy.
- Knowledge Management Software: Knowledge management is a processed form of information management and goes beyond extracting facts from collected data. It focuses on the application of information. Knowledge Management involves people in capturing, creating, sharing, and using knowledge in an organization. The best knowledge base platform streamlines the sharing of data internally as well as externally.
What Are The Benefits Of Knowledge Management Software?
- Reduce wait time: The knowledge management solution reduces the wait time for customers with robust customer support. The customers can reach the knowledge base and search for the answer by themselves.
- Convert conversation into knowledge-based: A detailed email about the company’s product or operations can be converted into a knowledge base article. The best knowledge base platform with advanced features can generate an article draft automatically from email.
- Keep information up to date: A knowledge management tool helps to optimize the content with new information. With a rating system in place, the customers can notify website owners about the article that needs to get revised or replaced.
- Easy knowledge transfer: A skilled professional can bring a lot of value to the organization, but when they leave the organization, they create a knowledge gap, which can be filled by establishing an internal knowledge management system. The knowledge management system tools can facilitate knowledge transfer and present all the information in an easy-to-understand format.
- Robust reporting on documentation: A full reporting on documentation can help to measure the number of people visiting the website content. The best knowledge base software allows website owners to identify the area for improvement and set their priorities.
- Better consumer experience: The knowledge management platform supports a range of media files like text, videos, or images. It gives website visitors the freedom to choose their preferred way to learn or discover the offerings from the company.
- Manage permission and access control: A knowledge management system allows users to update user roles and permission all from one place.
Key Features Of Knowledge Management Software
Before finalizing the tool, match the features that a knowledge management software can offer with your business or website requirements.
- Powerful search functionality
- Font editing
- Multi-lingual
- Integration with other tools
- Hyperlinks and links titles
- Manage team members
- Permission-based user access
- Assign roles and designations
- Fully customizable
- Advanced analytics and reporting functionality
- Analyze and enhance customer support team performance
- Supports cloud for the management of multiple documents
- Mobile friendly
- Classifying information based on Taxonomy
- Scalability
Latest Trends In Knowledge Management Software
- Incorporating social media elements: By including social media elements with top knowledge management software, businesses can widen the scope of knowledge sharing and brand awareness.
- Mobile devices: Just as social media, mobile devices have been playing a significant role in unifying people across the globe and allowing access to the knowledge bank on-demand. The best knowledge base software developers are now focusing more on integrating mobile features into the Knowledge Management Solution.
- Rise of pragmatic AI: Pragmatic AI has powered chatbots to analyze and answer users’ queries. Currently, AI handles low complexity tasks and basic customer support, but programmers are hopeful of getting better results through “Pragmatic AI.”
- Collaboration tools: To derive better insights from data and establish a concrete communication channel, collaboration tools can play a significant role. With the continuous flow of new information into an organization, it is challenging to capture everything; this is where collaboration tools can be useful. The collaboration tool can help to refine the performance of the best knowledge base platform.
- Building a culture of continuous learning: Along with high-end technology, businesses are also focusing on harnessing a culture of continuous learning through the transition of knowledge base software.
- Attractive visuals: In the past, the traditional knowledge management system was filled with elaborate file names, dense body text, and long lists. The modern trend in Knowledge Management is more focused on simple layouts and relevant images.
- AI-powered search: With traditional KMS, it isn't easy to fetch particular information inside the images, documents, and audio files. But with intelligent AI-powered search, it would be possible to search content even from the most challenging files. It may even allow users to search the content through various filters like dates, document types, and sources.
Factors To Consider Before Buying Knowledge Management Software
- Cost: A price tag is often a point of concern for businesses implementing software in their infrastructure. While selecting a knowledge management solution, make sure to evaluate the price plan against the listed features.
- Ability to add new content: Thebest knowledge base software should handle large amounts of data and add new content whenever needed.
- Feedback and Q&A section: A right knowledge management system should engage customers or visitors through Q&A sessions or the feedback sections.
- Data security and compliance: Verify if the KM software vendor has enabled all the necessary safety measures and compliances.
- AI Support: AI has improved the knowledge management platform’s efficiency in handling customer support. It can interpret spoken commands, direct the questions to the right person, or even answer the customer’s common queries.
- Data consistency: The knowledge management platform should clearly define the method of data entry and duplication rules to maintain consistent data throughout the organization.
- SEO-friendly: It is surprising, but many customers find companies through help center content. If the help center content is optimized for the search engine, then it becomes easy for customers to discover your business. Some knowledge management systems come with in-built SEO features like keyword tagging, title formatting, and metadata editing.
- Omnichannel compatibility: The best knowledge management software allows distributing the content across all the channels preferred by customers. It helps to increase the customer base by exposing the knowledge base to maximum numbers.
- Customized Workflow: The idea behind knowledge management is to share knowledge across various departments for effective collaboration and decision making. The knowledge management software should allow users to segment the large volume of data into meaningful content that is easy to share and adds value to the organization.
- Third-party software integration: A third-party software tool can enhance the knowledge management tool capabilities; KMS must support third-party software integration.
- Cloud support: If the organization does not have an IT team to handle all updates, backup, and maintenance, then it is better to switch to a cloud-based knowledge management tool.
What Is The Average Cost Of Knowledge Management Software?
The price for Knowledge Management Tools is very flexible, and it could start as low as $1/month and rise to $800/month or more. The knowledge management software pricing may vary based on the number of users, features, and storage space.
- Knowledge Management Software Ideal for Start-ups or Small businesses: The knowledge management tools like AllAnswered come with a basic price of $1/month and offer 14 days free trial, while Slab, with a starting price of $6.67, offers the basic version free forever. Both these tools are favorites among the users due to their exclusive features and attractive prices. Also, we suggest free and open source knowledge management softwarefor companies who wish to try the software for free before actually investing.
- Knowledge Management Software Ideal for Mid-Sized Business Medium range tools like Obie with a price range of $59/month is packed with all necessary features, while Stonly, with a starting price of $49/month, offers a 14-day free trial to try its exclusive features. The tool integrates with some of the leading helpdesk tools and automatically updates the knowledge base wherever it is deployed. In case the users have a tailored need, they can even request a customized tool. The medium-range tools are ideal for users who want to go light on their budget; besides Stonly and Obie the user can even consider tools like kipwise, UseResponse, Malcolm that more or less fall in the same price range.
- Knowledge Management Software for Large Enterprises Knowledge Management Software for large enterprises covers a full range of features on a single platform. Tools like clinked.com with a starting price of $83/month offer feature like uploading files by email, single sign-on integration, data migration, customization, etc. The price may exceed up to $836 as users add more features to the list. The other tools that fit in the same category and offer out-of-the-box features include KnowledgeOwl with a starting price of $79/month and One Window Workplace (pricing on demand).
The Knowledge Management System can be applied on a broad spectrum, and because of this attribute, it has instilled curiosity among software developers to further enhance its capabilities withFree and Open Source Knowledge Management software.
Why Refer To GoodFirms' List Of Knowledge Management Software?
GoodFirms is a leading review and rating platform for IT solutions, and it has been helping companies to acquire the best software products and streamline their business processes. The platform has a wide range of software products that can cater to various sectors. The list of best Knowledge management software created by GoodFirms is done with utmost care and research. The filters and compare options, along with the review of each software, can help users to make the right choice.
With the best knowledge management software in place, the organization can clearly define its knowledge management goals and expected results. Do not miss to check the GoodFirms list of the Best knowledge Management Software to make your organization competitive in this knowledge-driven economy.