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Best Knowledge Management Software and Systems for 2026

Looking for knowledge management software? Goodfirms is here to support your approach with its highly researched list of best knowledge management systems. Knowledge management tools listed here enable organizations or individuals to create, capture, maintain and share intellectual assets effectively. Take complete advantage of this handpicked list of best knowledge management software (KM software) that includes detailed information along with the original user reviews. Use the filters for business size, pricing, features, deployment type, and more to choose the right knowledge management system.

Goodfirms conducts a thorough review and verification process before including any company in the listings. Some listings may involve fees. [How Goodfirms ensures trust]
Rankings updated: Dec 31, 2025
116 Software

List of Best Knowledge Management Software with Reviews

  • livepro

    livepro helps you provide improved customer service quality and delivery through our simple knowledge management system.livepro is packed with features, so we’ve rounded up the top 6 that we think will save ... read more about livepro

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Knowledge Management Software

    Features
    • Access Control
    • Collaboration
    • Discussion Boards
    • Knowledge Base Management
    • Security

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • iPhone/iPad
    • Android
    • Windows
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Case Studies

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Slab

    We build software that brings teams together to make the world's workplaces more productive.We believe shared knowledge empowers teams to do their best. That's why we developed Slab. Shared knowledge fosters collaboration, ... read more about Slab

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    100% in Knowledge Management Software

    Features
    • Access Control
    • Cataloging/Categorization
    • Collaboration
    • Content Management
    • Knowledge Base Management
    • Operations Management

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • iPhone/iPad
    • Android
    • Windows
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
    Pricing Type
    • Free
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Free
    Vendor pricing page
    Visit website

  • EasyVista EV Self Help

    Gathering and publishing useful knowledge articles is the most common way for end users to help themselves today. But the problems with getting users to engage with knowledge are age-old and well ... read more about EasyVista EV Self Help

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Knowledge Management Software

    Features
    • Access Control
    • Collaboration
    • Discussion Boards
    • Knowledge Base Management
    • Search/Filter
    • Security

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • iPhone/iPad
    • Android
    • Windows
    Support
    • Chat
    • Phone
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Webinars
    • Case Studies
    • Whitepapers

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Panviva

    Panviva is a cloud knowledge management system that empowers your employees to provide top quality customer service. Panviva captures information from wherever it is stored in your organization, optimizes it for better ... read more about Panviva

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Knowledge Management Software

    Features
    • Access Control
    • Cataloging/Categorization
    • Collaboration
    • Discussion Boards
    • Knowledge Base Management
    • Operations Management
    • Search/Filter
    • Security
    • Self Service Portal

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Visit website

  • Elevio

    Elevio is a knowledge platform that helps companies capture, deliver, measure and evolve their product knowledge. We help growing teams reduce their support loads and enterprise teams better manage their knowledge requirements. ... read more about Elevio

    Entry Level Price
    $79 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    16% in Knowledge Management Software

    Features
    • Access Control
    • Cataloging/Categorization
    • Collaboration
    • Content Management
    • Knowledge Base Management
    • Operations Management
    • Search/Filter
    • Security
    • Self Service Portal

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Available Packages
    Standard
    $79 Per Month
    Visit website

  • Tandora Knowledge Base

    Tandora Knowledge Base Software allows you to build a self help portal and FAQ pages for your website to promote self help thereby reducing support queries for your support team. Build a ... read more about Tandora Knowledge Base

    Entry Level Price
    $25 Per Month
    Free Trial
    7 Days
    Pricing Type
    Flat Rate
    100% in Knowledge Management Software

    Features
    • Access Control
    • Cataloging/Categorization
    • Content Management
    • Knowledge Base Management
    • Search/Filter
    • Security
    • Self Service Portal

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Phone
    Knowledge Base
    • Help Guides
    • Blogs

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 7 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • One-Time Payment
    Vendor pricing page
    Available Packages
    Standard
    $25 Per Month
    Visit website

  • Zoho Learn

    Zoho Learn is a complete knowledge and learning management platform that helps you capture and retain your team's knowledge, build training programs, and measure the results of your training. Zoho Learn is ... read more about Zoho Learn

    Entry Level Price
    $1 Per Month
    Free Trial
    7 Days
    Pricing Type
    Flat Rate
    50% in Knowledge Management Software

    Features
    • Access Control
    • Cataloging/Categorization
    • Collaboration
    • Content Management
    • Discussion Boards
    • Knowledge Base Management
    • Operations Management
    • Search/Filter
    • Security

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Blogs
    • Case Studies

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • Yes
    Free Trial
    • 7 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Free
    Vendor pricing page
    Available Packages
    Standard
    $1 Per Month
    Visit website

  • SABIO

    SABIO puts your knowledge in exactly the right place at exactly the right time. Equipped with a powerful search engine, SABIO finds everything you are looking for. Find relevant knowledge either in ... read more about SABIO

    Entry Level Price
    Contact vendor
    Free Trial
    30 Days
    Pricing Type
    Contact Vendor
    100% in Knowledge Management Software

    Features
    • Cataloging/Categorization
    • Content Management
    • Discussion Boards
    • Knowledge Base Management
    • Operations Management
    • Search/Filter
    • Self Service Portal

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides
    • Infographics

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Free Trial
    • 30 Days Trial
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • NICE CXone

    Meet customers and prospects at the true start of their journey- an Internet search. Make your customers feel like experts with answers that are easy to find on their own—any channel, any ... read more about NICE CXone

    Entry Level Price
    $71 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    20% in Knowledge Management Software

    Features
    • Access Control
    • Cataloging/Categorization
    • Collaboration
    • Content Management
    • Discussion Boards
    • Knowledge Base Management
    • Reporting & Analytics
    • Search/Filter
    • Security
    • Self Service Portal

    Key Details
    Industries
    • Banking
    • Financial-services
    • Hospital-health-care
    • Information-services
    • Information-technology-services
    • Investment-banking-venture
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Training
    • Webinar
    • Documentation
    Knowledge Base
    • Help Guides
    • Video
    • Blog
    • Webinars

    Packages
    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Available Packages
    Standard
    $71 Per Month
    Visit website

  • Docsie

    Publish interactive context-aware knowledge portals that can change content based on customer role and dynamic attributes. Businesses save time with Docsie by simplifying their product documentation workflow and reducing reliance on multiple ... read more about Docsie

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    50% in Knowledge Management Software

    Features
    • Access Control
    • Cataloging/Categorization
    • Collaboration
    • Content Management
    • Discussion Boards
    • Search/Filter

    Key Details
    Industries
    • Accounting
    • Banking
    • Education-management
    • Financial-services
    • Hospital-health-care
    • Human-resources
    • Nonprofit-organization-management
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video
    • Blog

    Packages
    Pricing Type
    • Free
    Preferred Currency
    • USD ($)
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Vendor pricing page Try Software Demo
    Visit website

  • Archbee

    Archbee is a knowledge base tool for product docs on your domain, internal wikis, API references, developer guides, changelogs, diagrams and more. If you have a complex product or your users are ... read more about Archbee

    Entry Level Price
    $30 Per Month
    Free Trial
    Available
    Pricing Type
    Flat Rate
    100% in Knowledge Management Software

    Features
    • Access Control
    • Cataloging/Categorization
    • Content Management
    • Discussion Boards
    • Knowledge Base Management
    • Self Service Portal

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Infographics

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • Available Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Available Packages
    Standard
    $30 Per Month
    Visit website

  • Whale

    With Whale, centralize all of your SOPs, policies and tribal knowledge so you can onboard, train and grow your teams better. SOP & knowledge management can be a pain in the a** ... read more about Whale

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    30% in Knowledge Management Software

    Features
    • Access Control
    • Cataloging/Categorization
    • Collaboration
    • Discussion Boards
    • Knowledge Base Management
    • Self Service Portal

    Key Details
    Industries
    • Accounting
    • Construction
    • Hospital-health-care
    • Marketing-advertising
    • Restaurants
    • Warehousing
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • 24x7 Support
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
    Pricing Type
    • Free
    Preferred Currency
    • USD ($)
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page
    Visit website

  • Shelf

    Shelf frees companies from the complexities of knowledge management with AI, so employees can do a better job and always find the answers they need. MerlinAI actively listens and suggests answers, responses, ... read more about Shelf

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Knowledge Management Software

    Features
    • Access Control
    • Cataloging/Categorization
    • Collaboration
    • Discussion Boards
    • Knowledge Base Management
    • Search/Filter
    • Self Service Portal

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • GitBook

    GitBook helps you publish beautiful docs for your users and centralize your teams' knowledge for advanced collaboration. Empower anyone in your team to collaborate on your docs through our powerful editor, no ... read more about GitBook

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    100% in Knowledge Management Software

    Features
    • Access Control
    • Cataloging/Categorization
    • Collaboration
    • Content Management
    • Knowledge Base Management
    • Security
    • Self Service Portal

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides
    • Infographics

    Packages
    Pricing Type
    • Free
    Payment Frequency
    • Monthly Payment
    • Quote Based
    • Free
    Vendor pricing page
    Visit website

  • Nimbus Note

    Transform information chaos from multiple sources into an organized workplace. Empower yourself or your team to get things done faster with fewer iterations and meetings. Nimbus Business/Teams account will let you manage ... read more about Nimbus Note

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    100% in Knowledge Management Software

    Features
    • Access Control
    • Cataloging/Categorization
    • Content Management
    • Discussion Boards
    • Knowledge Base Management
    • Operations Management
    • Search/Filter
    • Self Service Portal

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs
    • Case Studies

    Packages
    Pricing Type
    • Free
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    • Free
    Vendor pricing page
    Visit website

  • Deckard

    Access relevant and up to date information on your software, where you really need it: Instant access to project history Always relevant code documentation Promote company on YouTube Clear and effective onboarding ... read more about Deckard

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    100% in Knowledge Management Software

    Features
    • Collaboration
    • Discussion Boards
    • Knowledge Base Management
    • Operations Management
    • Self Service Portal

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides

    Packages
    Pricing Type
    • Free
    Payment Frequency
    • Monthly Payment
    • Quote Based
    • Free
    Vendor pricing page
    Visit website

  • Helpjuice

    Helpjuice’s easy-to-use and most powerful knowledge base software is designed from the ground up to help you scale your customer support, and, collaborate better with your team. We have a fully dedicated ... read more about Helpjuice

    Entry Level Price
    $120 Per Month
    Free Trial
    14 Days
    Pricing Type
    Flat Rate
    100% in Knowledge Management Software

    Features
    • Cataloging/Categorization
    • Collaboration
    • Discussion Boards
    • Knowledge Base Management
    • Operations Management
    • Self Service Portal

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides
    • Video Guides
    • Blogs

    Packages
    Pricing Type
    • Flat Rate
    Free Version
    • No
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    • Quote Based
    Vendor pricing page
    Available Packages
    Standard
    $120 Per Month
    Visit website

  • Galisto

    Galisto® offers you a ver y simple first contact with the Galisto® Intro as introduction to the knowledge management. For the first visit, we prepare a Galisto® Demo and we will present ... read more about Galisto

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Knowledge Management Software

    Features
    • Access Control
    • Collaboration
    • Discussion Boards
    • Knowledge Base Management

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Knowledge Base
    • Help Guides

    Packages
    Pricing Type
    • Contact Vendor
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • Knowledge Cloud

    Knowledge Cloud is a modern knowledge management system designed specifically for law and consulting firms. Make knowledge management a powerful asset of your company - save time and costs and increase efficiency. ... read more about Knowledge Cloud

    Entry Level Price
    Free version
    Free Trial
    Available
    Pricing Type
    Free
    100% in Knowledge Management Software

    Features
    • Access Control
    • Cataloging/Categorization
    • Collaboration
    • Content Management
    • Knowledge Base Management
    • Search/Filter
    • Security

    Key Details
    Licensing & Deployment
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    Knowledge Base
    • Help Guides
    • Webinars

    Packages
    Pricing Type
    • Free
    Payment Frequency
    • Monthly Payment
    • Quote Based
    • Free
    Vendor pricing page
    Visit website

  • xTiles

    By creating an infinite canvas where cards, much like sticking notes, resemble a neatly organized collection of inter-related ideas. They serve as units of thoughts with clear borders, displayed on a squeaky-clean ... read more about xTiles

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Per User
    100% in Knowledge Management Software

    Features
    • Access Control
    • Cataloging/Categorization
    • Collaboration
    • Content Management
    • Discussion Boards
    • Knowledge Base Management
    • Search/Filter
    • Security
    • Self Service Portal

    Key Details
    Industries
    • Information-technology-services
    • Internet
    • Marketing-advertising
    • Market-research
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Email
    • Chat
    • 24x7 Support
    Training
    • In-person
    • Documentation

    Packages
    Pricing Type
    • Per User
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Payment Frequency
    • Monthly Payment
    Vendor pricing page Try Software Demo Get Free Trial
    Visit website

  • OneBar

    - OneBar is a Q&A Knowledge Base for your team. It is like StackOverflow or Quora, but it’s private for your team, optimized for collaboration, and integrates with the systems that you ... read more about OneBar

    Entry Level Price
    $0 Per Month
    Free Trial
    14 Days
    Pricing Type
    Usage Based
    100% in Knowledge Management Software

    Features
    • Collaboration
    • Content Management
    • Knowledge Base Management
    • Reporting & Analytics
    • Search/Filter
    • Self Service Portal

    Key Details
    Industries
    • Higher-education
    • Human-resources
    • Information-services
    • Information-technology-services
    • Internet
    • Management-consulting
    • Marketing-advertising
    • Online-publishing
    • Outsourcing-offshoring
    • Telecommunications
    • Venture-capital
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Weekdays
    Training
    • Documentation
    Knowledge Base
    • Run an internal Q&A forum
    • Build a Team Wiki
    • Set Up a Slack Autoresponder
    • Crowdsource a Company Glossary
    • Assign Subject Matter Experts
    • How to Make the Onboarding Process More Effective

    Packages
    Pricing Type
    • Usage Based
    Preferred Currency
    • USD ($)
    Free Version
    • Yes
    Free Trial
    • 14 Days Trial
    Payment Frequency
    • Monthly Payment
    Vendor pricing page Try Software Demo Get Free Trial
    Available Packages
    Startup
    $200 Per Month
    Growth
    $400 Per Month

    Integration
    Integrated With
    • Google Drive
    • Confluence
    Visit website

  • Trainual

    Trainual is the training manual for modern businesses. It's a simple and intuitive business playbook builder that makes it easy for growing teams to get everyone up to speed and on the ... read more about Trainual

    Entry Level Price
    $99 Per Month
    Free Trial
    7 Days
    Pricing Type
    Flat Rate
    25% in Knowledge Management Software

    Features
    • Collaboration
    • Content Management
    • Discussion Boards
    • Knowledge Base Management
    • Reporting & Analytics

    Key Details
    Industries
    • E-learning
    • Marketing-advertising
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guide
    • Video
    • Blog

    Packages
    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Free Trial
    • 7 Days Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    • Quote Based
    Vendor pricing page Try Software Demo
    Available Packages
    Standard
    $99 Per Month

    Integration
    Integrated With
    • Loom
    • QuickBooks Online
    • Zenefits
    • BambooHR
    • Zapier
    Visit website

  • PICC Software

    PICC Software is a turnkey augmented intelligence solution which makes individual, collective, and artificial intelligence work in symbiosis to unlock value creation at all levels of your organization. PICC Software is a ... read more about PICC Software

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Knowledge Management Software

    Features
    • Collaboration
    • Knowledge Base Management
    • Reporting & Analytics
    • Search/Filter
    • Self Service Portal

    Key Details
    Industries
    • E-learning
    • Human-resources
    • Staffing-recruiting
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guide
    • Video
    • Webinar

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • EUR (€)
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page Try Software Demo
    Visit website

  • KMS Lighthouse

    KMS Lighthouse drives smarter, better business interactions with its knowledge management solutions. When customers and employees have issues, Lighthouse illuminates the path with instant answers. We use advanced technologies and take an ... read more about KMS Lighthouse

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    100% in Knowledge Management Software

    Features
    • Collaboration
    • Content Management
    • Knowledge Base Management
    • Reporting & Analytics
    • Search/Filter

    Key Details
    Industries
    • Automotive
    • Hospitality
    • Insurance
    • Marketing-advertising
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guide
    • Videos
    • Blog
    • Webinar
    • Case Studies
    • White Papers

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page Try Software Demo

    Integration
    Integrated With
    • Salesforce CRM
    • FreshWorks
    • Zendesk Guide
    Visit website

  • USU

    As a leading provider of software and services for IT and customer service management, USU enables companies to master the requirements of today's digital world. Global organizations use our solutions to reduce ... read more about USU

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Contact Vendor
    50% in Knowledge Management Software

    Features
    • Access Control
    • Collaboration
    • Content Management
    • Knowledge Base Management
    • Reporting & Analytics
    • Search/Filter
    • Self Service Portal

    Key Details
    Industries
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guide
    • Video
    • Blog

    Packages
    Pricing Type
    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Quote Based
    Vendor pricing page
    Visit website

  • PhaseWare

    Increase your First Call Resolution rate! We deliver powerful, knowledge-infused, affordable customer service and support software, on-premise, on-demand and mobile. PhaseWare Tracker is tightly integrated with Outlook so you can use the ... read more about PhaseWare

    Entry Level Price
    Contact vendor
    Free Trial
    Available
    Pricing Type
    Contact Vendor
    100% in Knowledge Management Software

    Features
    • Access Control
    • Collaboration
    • Content Management
    • Knowledge Base Management
    • Reporting & Analytics
    • Search/Filter
    • Security
    • Self Service Portal

    Key Details
    Industries
    • Consumer-services
    • Marketing-advertising
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guide
    • Videos
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    • Quote Based
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    Integration
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    • Jira
    • Outlook
    • Salesforce
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  • KPS

    The KPS natural language search and fragment technology enables users to go straight to the relevant part of a long document that answers their specific question, saving time, improving productivity and ensuring ... read more about KPS

    Entry Level Price
    Contact vendor
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    N/A
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    100% in Knowledge Management Software

    Features
    • Access Control
    • Collaboration
    • Content Management
    • Knowledge Base Management
    • Reporting & Analytics
    • Search/Filter
    • Self Service Portal

    Key Details
    Industries
    • Consumer-services
    • Human-resources
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guide
    • Blog
    • Case Studies

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    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
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    • Quote Based
    Vendor pricing page Try Software Demo
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  • Atlas

    Atlas by ClearPeople is a Digital Workplace and Intranet Platform that connects people to what matters at work. Atlas is a Digital Workplace and Intranet Platform that connects people to what matters ... read more about Atlas

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    100% in Knowledge Management Software

    Features
    • Access Control
    • Collaboration
    • Content Management
    • Knowledge Base Management
    • Reporting & Analytics
    • Search/Filter
    • Self Service Portal

    Key Details
    Industries
    • Accounting
    • Consumer-goods
    • Financial-services
    • Human-resources
    • Staffing-recruiting
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Phone
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guide
    • Blog
    • Webinar

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    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
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    • Quote Based
    Vendor pricing page Try Software Demo

    Integration
    Integrated With
    • Microsoft 365
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  • Hypernotes

    Hypernotes lets you express your knowledge in a natural way – easy to create, easy to expand, and – maybe most importantly – easy for others to understand. Everything is connected, and ... read more about Hypernotes

    Entry Level Price
    Free version
    Free Trial
    Available
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    Free
    100% in Knowledge Management Software

    Features
    • Access Control
    • Collaboration
    • Content Management
    • Discussion Boards
    • Knowledge Base Management
    • Reporting & Analytics
    • Search/Filter
    • Self Service Portal

    Key Details
    Industries
    • Accounting
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    • Proprietary
    • Cloud Hosted
    • Web-based
    • iPhone/iPad
    • Android
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guide
    • Videos
    • Blog

    Packages
    Pricing Type
    • Free
    Vendor pricing page
    Visit website

  • Wolken

    Wolken Software started with a passion to bring excellent service support within the reach of every company. Every member of the team is determined to bring innovation to the realm of service ... read more about Wolken

    Entry Level Price
    Contact vendor
    Free Trial
    Available
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    Flat Rate
    33% in Knowledge Management Software

    Features
    • Access Control
    • Collaboration
    • Discussion Boards
    • Knowledge Base Management
    • Reporting & Analytics
    • Search/Filter
    • Self Service Portal

    Key Details
    Industries
    • Marketing-advertising
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • Chat
    • Phone
    • 24x7 Support
    Knowledge Base
    • Help Guide
    • Video
    • Blog

    Packages
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    • Flat Rate
    Preferred Currency
    • INR (₹)
    Free Version
    • No
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    • Available Trial
    Payment Frequency
    • Monthly Payment
    • Annual Subscription
    Vendor pricing page Try Software Demo Get Free Trial
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  • Glean

    Glean searches across all your company’s apps to help you find exactly what you need and discover the things you should know. 🔍 Search across your entire company to find highly relevant, ... read more about Glean

    Entry Level Price
    Contact vendor
    Free Trial
    Available
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    Contact Vendor
    50% in Knowledge Management Software

    Features
    • Access Control
    • Collaboration
    • Content Management
    • Knowledge Base Management
    • Reporting & Analytics
    • Search/Filter
    • Self Service Portal

    Key Details
    Industries
    • Education-management
    • Human-resources
    • Information-services
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    • 24x7 Support
    Knowledge Base
    • Help Guide
    • Video
    • Blog

    Packages
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    • Contact Vendor
    Preferred Currency
    • USD ($)
    Free Version
    • No
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    • Available Trial
    Payment Frequency
    • Quote Based
    Vendor pricing page Try Software Demo
    Visit website

  • Nice

    NiCE is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction ... read more about Nice

    Entry Level Price
    $135 Per Month
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    20% in Knowledge Management Software

    Features
    • Access Control
    • Cataloging/Categorization
    • Collaboration
    • Content Management
    • Knowledge Base Management
    • Reporting & Analytics
    • Search/Filter
    • Security
    • Self Service Portal
    • AI Features

    Key Details
    Industries
    • Consumer-services
    • Education-management
    • Information-services
    • Information-technology-services
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Chat
    • 24x7 Support
    Training
    • Webinar
    Knowledge Base
    • Help Guide
    • Video
    • Blog
    • Support

    Packages
    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Monthly Payment
    • Quote Based
    Vendor pricing page
    Available Packages
    Essential Suite
    $135 Per Month
    Core Suite
    $169 Per Month
    Complete Suite
    $209 Per Month
    Visit website

  • HelpLook

    - HelpLook already in AI: By leveraging AI capabilities, HelpLook can analyze and understand customer queries, enabling it to provide automated responses to repetitive customer issues. This reduces the need for manual ... read more about HelpLook

    Entry Level Price
    Free version
    Free Trial
    Available
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    Free
    100% in Knowledge Management Software

    Features
    • Access Control
    • Cataloging/Categorization
    • Collaboration
    • Content Management
    • Knowledge Base Management
    • Reporting & Analytics
    • Search/Filter
    • Security
    • Self Service Portal

    Key Details
    Industries
    • Broadcast-media
    • Computer-network-security
    • Computer-networking
    • Computer-software
    • E-learning
    Licensing & Deployment
    • Proprietary
    • On Premises
    • Web-based
    • iPhone/iPad
    • Android
    • Windows
    • Mac
    • Linux
    Support
    • Email
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    • 24x7 Support
    Training
    • In-person
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  • KB support

    Create and fully customise as many ticket submission forms as you need with an easy-to-use interface. Customers do not need an account on your website to submit a support ticket, or to ... read more about KB support

    Entry Level Price
    $74 Per Year
    Free Trial
    N/A
    Pricing Type
    Flat Rate
    50% in Knowledge Management Software

    Features
    • Collaboration
    • Content Management
    • Knowledge Base Management
    • Search/Filter
    • Self Service Portal

    Key Details
    Industries
    • Information-technology-services
    • Retail
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    Support
    • Email
    • 24x7 Support
    Knowledge Base
    • Help Guide
    • Blog

    Packages
    Pricing Type
    • Flat Rate
    Preferred Currency
    • USD ($)
    Free Version
    • No
    Payment Frequency
    • Annual Subscription
    Vendor pricing page
    Available Packages
    Standard
    $74 Per Year

    Integration
    Integrated With
    • Zapier
    • WooCommerce
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  • Collato

    Collato is an AI Notetaker & Document Generator that changes the way you capture and transform knowledge. Why Collato? - Stay Present: We empower you to remain focused on the conversation, not ... read more about Collato

    Entry Level Price
    Contact vendor
    Free Trial
    N/A
    Pricing Type
    Per User
    50% in Knowledge Management Software

    Features
    • Cataloging/Categorization
    • Collaboration
    • Content Management
    • Knowledge Base Management

    Key Details
    Industries
    • Airlines-aviation
    • Alternative-dispute-resolution
    • Broadcast-media
    Licensing & Deployment
    • Proprietary
    • Cloud Hosted
    • Web-based
    • Windows
    • Mac
    Support
    • Email
    • Chat
    • 24x7 Support
    Training
    • Documentation

    Packages
    Pricing Type
    • Per User
    Preferred Currency
    • EUR (€)
    Free Version
    • Yes
    Payment Frequency
    • Monthly Payment
    Vendor pricing page
    Visit website

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Buyer’s Guide

Introduction To Buyer’s Guide For Knowledge Management Software

Knowledge Management is an integrated approach adopted by organizations to store and share enterprise data in a way that helps to improve its performance, internal communication, and customer support. Besides that, Knowledge Management is crucial for decision-makers aiming for organizational performance. It helps them to address a few challenges that include;

  • Responding to a competitor's move
  • Retaining customers
  • Planning for new offerings
  • Enhancing productivity
  • Managing business processes efficiently
  • Improving customer satisfaction

Above all, a systematic approach to knowledge management facilitates decision-making capacity at every level, builds routine learning, and creates space for innovation. 

By delivering relevant information through structured data, a knowledge management system can provide the basis for making good decisions.

This buyer guide is intended to help business owners to get a complete overview of Knowledge Management Software. The guide is packed with key aspects and tips to make an informed decision on the best Knowledge Management Software.

What Are The Major Elements Of Knowledge Management?

Knowledge Management has four major components. These four components must be well regarded when setting up a KM program.

1) People: It involves senior leaders and stakeholders who possess the domain knowledge and strategy for KM implementation. Most organizations build up a knowledge management core team as they gear up with KM efforts. They identify KM champions and facilitators across the business and establish an executive committee to monitor knowledge management activities. It involves many people as the organization has to engage people at different levels and from different business areas. 

2) Practice: It defines the process that the KM team can use to create, capture, store, organize, and distribute information. The knowledge management team identifies the underlying bottlenecks and tries to resolve them. They also determine how knowledge flows through organizations. 

3) Content and Technology: Content is an essential part of the Knowledge Management System, and it contains pieces of facts and data that people convert into valuable insights and apply as knowledge.  But without technology, sharing knowledge is not possible. So technology weighs as equal as content in the knowledge management system.

4) Policy:  A well-planned strategy is essential to define how KM will solve the business challenges; factors like tools, approach, and budget.

What Is Knowledge Management Software?

Knowledge Management Tools helps in identifying, gathering, storing, evaluating, and sharing all of the valuable data that organizations generate in day-to-day operations.   It is a multifaceted strategy for making the best use of organizational knowledge assets.  The knowledge management solutions ensure that the information is available in the right place at the right time to improve the efficiency of an organization. It deals with how a company should and could make the best use of its existing knowledge.  The knowledge management software ranges from personal knowledge management software to highly specialized enterprise software.

What Is The Use Of Knowledge Management Software?

There are two forms of knowledge - explicit and implicit.  Explicit knowledge is found in records, books, knowledge repositories, consumer contacts, technical requirements, patents, etc. In contrast, implicit knowledge includes individual perception, experience, thought process, etc.  For organizational growth, both types of knowledge are necessary.  However, the data produced by businesses are so diverse and dispersed across various channels that it is difficult for an organization to manually collect those unstructured data and synchronize them to make them meaningful. In such a scenario, Knowledge Management Software could be very productive.  

Basically, businesses can make use of a Knowledge management system to enhance collaboration, improve customer satisfaction, and efficiently align processes.     

When it comes to keeping your customers happy, then a knowledge management tool can be of great use as it enables the team to deal with the customers with the right information, at the right level, and with the right approach. Eventually, your customers are happy.

What Are The Types Of Knowledge Management System?

  • Enterprise knowledge management solution: Enterprise-wide knowledge management systems use a wide range of technologies for storing unstructured and structured documents, searching for information, locating employee expertise, disseminating knowledge, and using data from enterprise applications and other key corporate systems.
  • Knowledge worker systems: A knowledge work system enables the creation and storage of the activities or knowledge of highly skilled professionals. This knowledge is often gathered from internal communication devices, portals, tools that contribute towards better management of enterprise knowledge.  
  • Smart techniques: Often, technologies like deep learning, machine learning, and big data techniques are used to convert raw data into useful information.

Several organizations diversely use the Knowledge Management System; some of the common strategies include FAQ content, forum or community feature, how-to articles and tutorials, training programs, webinars, etc.

How Can Knowledge Management Software Boost Your Business?

  • Centralized Knowledge Management System:  Knowledge Management Software provides centralized access to all the information or data, which makes it easy for an administrator to deliver the right information to the right person just in time.
  • Builds brand goodwill: With better customer service, top knowledge management software enhances the company’s brand value.   
  • Minimizes miscommunication: Organizations that incorporate the right knowledge management system tools facilitate effective communication over company policies, job functions, business processes, etc. Overall, software knowledge management reduces the risks of costly mistakes that occur due to miscommunication.
  • Reduce boarding and training time: A well-managed centralized knowledge management system containing all the necessary data has a big advantage in hiring and training employees.  It makes the knowledge transfer process easy whenever a skilled or experienced professional is leaving the organization. 

What Are The Scopes Of The Knowledge Management System For Small Businesses?

Though small businesses deal with a low amount of data, they can still reap benefits from Knowledge Management Solutions as much as the larger enterprises.
  • Better customer relationship:  For any business size, customer relationship is at the core of their business propaganda. Knowledge Management solutions enhance a better relationship with customers by facilitating better communication and exchanging relevant information.
  • Meeting organization’s growing needs: Later or sooner, the small businesses tend to expand their business operations; in such circumstances, a Knowledge Management Tool could be an advantage to acquire, combine, apply, and create knowledge. Adopting top knowledge management software early makes it easier to scale the company.
  • Enhance decision power: Generally, in smaller firms, the owner-managers are in the central position, and decision making is limited to only one person. But as business proliferates, the business responsibilities are shared, and decision-makers may grow in numbers. In such a situation, small firms must have valuable data on hand right through the beginning for making an informed decision.   
  • Establish community: Small businesses require peer inputs and suggestions for the organization’s growth. With the Knowledge Management System tools, small businesses can build community and bring many knowledge holders in the same place.

What Is The Difference Between Knowledge Management Software Vs. Information Management Software?

Information Management and Knowledge Management differ in scope and purpose, but both are essential for modern organizations. The information management process is used to classify and categorize the data, whereas knowledge management is used to make data discoverable and retrievable while ensuring security and regulatory compliance.

  • Information Management Software: The information management software is primarily concerned with people managing information sources, that is, auditing them, acquiring and storing them for easy retrieval and dissemination of information. The information management software is used by the organization to access a huge amount of data and to plan the business strategy.
  • Knowledge Management Software:  Knowledge management is a processed form of information management and goes beyond extracting facts from collected data. It focuses on the application of information. Knowledge Management involves people in capturing, creating, sharing, and using knowledge in an organization. The best knowledge base platform streamlines the sharing of data internally as well as externally.

What Are The Benefits Of Knowledge Management Software?

  • Reduce wait time:  The knowledge management solution reduces the wait time for customers with robust customer support. The customers can reach the knowledge base and search for the answer by themselves.
  • Convert conversation into knowledge-based:  A detailed email about the company’s product or operations can be converted into a knowledge base article.  The best knowledge base platform with advanced features can generate an article draft automatically from email.
  • Keep information up to date:  A knowledge management tool helps to optimize the content with new information.  With a rating system in place, the customers can notify website owners about the article that needs to get revised or replaced.
  • Easy knowledge transfer: A skilled professional can bring a lot of value to the organization, but when they leave the organization, they create a knowledge gap, which can be filled by establishing an internal knowledge management system.  The knowledge management system tools can facilitate knowledge transfer and present all the information in an easy-to-understand format.
  • Robust reporting on documentation:  A full reporting on documentation can help to measure the number of people visiting the website content.  The best knowledge base software allows website owners to identify the area for improvement and set their priorities.
  • Better consumer experience:  The knowledge management platform supports a range of media files like text, videos, or images.  It gives website visitors the freedom to choose their preferred way to learn or discover the offerings from the company.  
  • Manage permission and access control: A knowledge management system allows users to update user roles and permission all from one place. 

Key Features Of Knowledge Management Software

Before finalizing the tool, match the features that a knowledge management software can offer with your business or website requirements. 

  • Powerful search functionality
  • Font editing
  • Multi-lingual
  • Integration with other tools
  • Hyperlinks and links titles
  • Manage team members
  • Permission-based user access
  • Assign roles and designations
  • Fully customizable
  • Advanced analytics and reporting functionality
  • Analyze and enhance customer support team performance
  • Supports cloud for the management of multiple documents
  • Mobile friendly
  • Classifying information based on Taxonomy
  • Scalability

Latest Trends In Knowledge Management Software

  • Incorporating social media elements: By including social media elements with top knowledge management software, businesses can widen the scope of knowledge sharing and brand awareness.
  • Mobile devices: Just as social media, mobile devices have been playing a significant role in unifying people across the globe and allowing access to the knowledge bank on-demand. The best knowledge base software developers are now focusing more on integrating mobile features into the Knowledge Management Solution.
  • Rise of pragmatic AI: Pragmatic AI has powered chatbots to analyze and answer users’ queries.  Currently, AI handles low complexity tasks and basic customer support, but programmers are hopeful of getting better results through “Pragmatic AI.”
  • Collaboration tools: To derive better insights from data and establish a concrete communication channel, collaboration tools can play a significant role. With the continuous flow of new information into an organization, it is challenging to capture everything; this is where collaboration tools can be useful. The collaboration tool can help to refine the performance of the best knowledge base platform.
  • Building a culture of continuous learning:  Along with high-end technology, businesses are also focusing on harnessing a culture of continuous learning through the transition of knowledge base software.
  • Attractive visuals: In the past, the traditional knowledge management system was filled with elaborate file names, dense body text, and long lists. The modern trend in Knowledge Management is more focused on simple layouts and relevant images.
  • AI-powered search: With traditional KMS, it isn't easy to fetch particular information inside the images, documents, and audio files. But with intelligent AI-powered search, it would be possible to search content even from the most challenging files.  It may even allow users to search the content through various filters like dates, document types, and sources.

Factors To Consider Before Buying Knowledge Management Software

  • Cost: A price tag is often a point of concern for businesses implementing software in their infrastructure.  While selecting a knowledge management solution, make sure to evaluate the price plan against the listed features.
  • Ability to add new content:  Thebest knowledge base software should handle large amounts of data and add new content whenever needed.    
  • Feedback and Q&A section: A right knowledge management system should engage customers or visitors through Q&A sessions or the feedback sections.    
  • Data security and compliance:  Verify if the KM software vendor has enabled all the necessary safety measures and compliances.
  • AI Support: AI has improved the knowledge management platform’s efficiency in handling customer support.  It can interpret spoken commands, direct the questions to the right person, or even answer the customer’s common queries.
  • Data consistency: The knowledge management platform should clearly define the method of data entry and duplication rules to maintain consistent data throughout the organization.
  • SEO-friendly: It is surprising, but many customers find companies through help center content. If the help center content is optimized for the search engine, then it becomes easy for customers to discover your business. Some knowledge management systems come with in-built SEO features like keyword tagging, title formatting, and metadata editing. 
  • Omnichannel compatibility: The best knowledge management software allows distributing the content across all the channels preferred by customers. It helps to increase the customer base by exposing the knowledge base to maximum numbers.  
  • Customized Workflow: The idea behind knowledge management is to share knowledge across various departments for effective collaboration and decision making. The knowledge management software should allow users to segment the large volume of data into meaningful content that is easy to share and adds value to the organization.
  • Third-party software integration: A third-party software tool can enhance the knowledge management tool capabilities; KMS must support third-party software integration.
  • Cloud support: If the organization does not have an IT team to handle all updates, backup, and maintenance, then it is better to switch to a cloud-based knowledge management tool.

What Is The Average Cost Of Knowledge Management Software?

The price for Knowledge Management Tools is very flexible, and it could start as low as $1/month and rise to $800/month or more.  The knowledge management software pricing may vary based on the number of users, features, and storage space.    

  • Knowledge Management Software Ideal for Start-ups or Small businesses: The knowledge management tools like AllAnswered come with a basic price of $1/month and offer 14 days free trial, while Slab, with a starting price of $6.67, offers the basic version free forever. Both these tools are favorites among the users due to their exclusive features and attractive prices. Also, we suggest free and open source knowledge management softwarefor companies who wish to try the software for free before actually investing.
  • Knowledge Management Software Ideal for Mid-Sized Business  Medium range tools like Obie with a price range of $59/month is packed with all necessary features, while Stonly, with a starting price of $49/month, offers a 14-day free trial to try its exclusive features. The tool integrates with some of the leading helpdesk tools and automatically updates the knowledge base wherever it is deployed. In case the users have a tailored need, they can even request a customized tool.  The medium-range tools are ideal for users who want to go light on their budget; besides Stonly and Obie the user can even consider tools like kipwise, UseResponse, Malcolm that more or less fall in the same price range.
  • Knowledge Management Software for Large Enterprises Knowledge Management Software for large enterprises covers a full range of features on a single platform. Tools like clinked.com with a starting price of $83/month offer feature like uploading files by email, single sign-on integration, data migration, customization, etc. The price may exceed up to $836 as users add more features to the list.  The other tools that fit in the same category and offer out-of-the-box features include KnowledgeOwl with a starting price of $79/month and One Window Workplace (pricing on demand).

The Knowledge Management System can be applied on a broad spectrum, and because of this attribute, it has instilled curiosity among software developers to further enhance its capabilities withFree and Open Source Knowledge Management software.

Why Refer To Goodfirms' List Of Knowledge Management Software?

Goodfirms is a leading review and rating platform for IT solutions, and it has been helping companies to acquire the best software products and streamline their business processes. The platform has a wide range of software products that can cater to various sectors. The list of best Knowledge management software created by Goodfirms is done with utmost care and research. The filters and compare options, along with the review of each software, can help users to make the right choice.

With the best knowledge management software in place, the organization can clearly define its knowledge management goals and expected results. Do not miss to check the Goodfirms list of the Best knowledge Management Software to make your organization competitive in this knowledge-driven economy.

Frequently Asked Questions

What is Knowledge Management?

Gathering and managing knowledge in an organization is not a single-man job. It requires collaboration and teamwork for sharing knowledge with all stakeholders, application of the knowledge, and innovating based on the application. Organizations require the application of knowledge from various sources to create world-class products and services. This is a complex process and therefore requires a systematic approach to create, store, share, and process knowledge. Knowledge management is the process of managing knowledge assets, organizing knowledge resources, and deriving value from its tactical use.

What is the Best Knowledge Management Software?

The best knowledge management software provides organizations with all tools to manage their knowledge base, spark engagement, grow intelligence, reuse knowledge, and redistribute it for attaining organizational objectives. It is easy to implement, use and navigate. The best knowledge management system software boosts knowledge creation and transfer by recording all practices, guidance, observations, and mechanisms known to the organization. Goodfirms has listed the best knowledge management systems such as UserResponse, ProProfs Knowledge Base, BloomFire, Tettra, ZenDesk Guide, PHPKB, Astute Knowledge, and more.

What are the Three Most Critical Dimensions that Can Affect the Implementation of Knowledge Management System?

Implementation of a knowledge management system can be affected by the following dimensions: 

  1. Corporate Strategy: Organizational vision and mission has to be aligned with the type of knowledge organizations want to create, store and share to meet the strategic and tactical requirements. 
  2. Culture: Flexible and conductive organizational culture can be a catalyst for knowledge creation, whereas rigid cultures can deter knowledge creation by resisting changes and not allowing people to interact in a free manner.  
  3. Technology: Technology has the power to collate, categorize and contextualize unstructured data into structured pieces of information. Knowledge management tools further use this information for valuable insights and store it in the knowledge zone of organizations. Without properly designed applications and tools, implementing and sustaining the knowledge management system is not possible.

What Types of Knowledge can be Processed by Knowledge Management Software?

A knowledge base management software can process the Explicit, Tacit, and Embedded knowledge.

  1. Explicit Knowledge: KMS can identify, store, retrieve explicit knowledge found in databases, memos, books, directories, repositories, documents, etc. 
  2. Tacit Knowledge: Rooted in intuition, experience, practice, and perception, tacit or implicit knowledge is the best source of innovation, transformation, and progress. KMS can process the tacit knowledge for competitive advantage. 
  3. Embedded Knowledge: Knowledge management systems can unlock the potential of hidden or locked knowledge in processes, manuals, rules, routines, code of conduct, etc. This knowledge can be used for reverse engineering of products, processes, and mechanisms.

Why is Knowledge Management Critical for Innovation?

The rate of obsolescence in a few industries such as information technology is not for the faint of heart.  Products, processes, and technology getting obsolete is the risk that today’s organizations face more than their predecessors. Any product can get obsolete, outdated, and end up in a scrap in no time. In such business scenarios, continuous innovation, rapid product developments, and a neophiliac approach are required for staying competitive and profitable. Knowledge management assists companies in creating, sharing, applying, and updating their current knowledge systematically for successful innovation.

What are the Employee Productivity Tool Sets included in Knowledge Management Systems?

The knowledge management tools have a specific framework that enables employees to increase productivity. One such module is the Enterprise Search Option. It allows employees to search all repositories from a single dashboard. Another one is the Enterprise Content Management Option, which allows employees to capture and structure information easily, categorizing it and labeling it using metadata. Also, a wide variety of collaboration and teamwork tools unleashes more productivity.

What Integrations Should One Look For With Knowledge Management Software?

Knowledge management software can integrate with help desk software, document management software, CRM, content management systems, employee training modules, Slack, Chrome, Analytics, Live Chat Software, and more.

Related Categories

Document Management Software
Content Management Software
Intranet Software
Document Control Software
RFP Software

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Why is Knowledge Base Critical for any SaaS business?
Knowledge Management Software

Why is Knowledge Base Critical for any SaaS business?

A free and open source Knowledge management software can help SaaS-based businesses build a customized knowledge base for their audience. ... Read research article

The 8 Free and Open Source Knowledge Management Tools
Knowledge Management Software

The 8 Free and Open Source Knowledge Management Tools

Discover these free and open-source knowledge management tools and select the one that helps in meeting your organization’s goals. ... Read research article

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