Elevio

Lower Support Load, More Engagement.

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Elevio is a knowledge platform that helps companies capture, deliver, measure and evolve their product knowledge. We help growing teams reduce their support loads and enterprise teams better manage their knowledge requirements. Deliver contextual answers to customers or give your support agents the right info as they need it. Reduce support loads, increase customer success and create custom knowledge experiences for your product. Is your team utilising Knowledge Centred Service (KCS)? With Hub, your whole team can collaborate to make sure your docs are up to date, accurate, and as detailed as they need to be. Based on user feedback and data analysis, it's the backbone of continuous user education.
Elevio

Screenshot & Video

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LICENSING & DEPLOYMENT

  • Cloud Hosted
  • Web-based

SUPPORT

  • Chat

Knowledge Base

  • Help Guides
  • Video Guides
  • Blogs

Elevio Core Features

Help Desk

  • Customization
  • Dashboards
  • Document Storage
  • Email Integration
  • Knowledge Base
  • Live Chat
  • Multi-Channel
  • Response Template
  • SLA
  • Ticketing Management

Content Management

  • Analytics
  • Content Publishing
  • Form Builder
  • Media Management
  • Multilingual
  • Scheduling
  • SEO Management
  • Website Management

Knowledge Management

  • Access Control
  • Cataloging/Categorization
  • Collaboration
  • Content Management
  • Knowledge Base Management
  • Operations Management
  • Search/Filter
  • Security
  • Self Service Portal

Review Management

  • Analytics & Insights
  • Campaign Management
  • Dashboard
  • Feedback Management
  • Review Generation
  • Review Monitoring
  • Review Notifications

Customer Engagement

  • Communication Management
  • Community Management
  • Content Creation
  • Feedback Management
  • Live Chat
  • Reporting/Analytics

Customer Experience

  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Data Collection
  • Predictive Analytics
  • Reporting & Analytics
  • Sentiment Analysis
  • Survey/Poll Management
  • Text Analysis

Elevio Pricing

Pricing Type

  • Flat Rate

Free Version

  • No

Payment Frequency

  • Quote Based
Vendor pricing page
  • 14 Days Trial

Plans & Packages

Standard
$79 Per Month

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