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List of the Top Robotic Process Automation (RPA) Companies & Developers

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Frequently Asked Questions

What is Robotic Process Automation (RPA)?

Robotic Process Automation technology employs specialized computer programs, commonly known as software robots, to automate and align manual rules-based business processes and repetitive tasks between various systems, eliminating automation gaps. These bots can perform tediously, admin-driven, manual assignments, such as registering into and out of applications, managing emails, manipulating data, initiating responses, or monitoring transactions rapidly and with higher accuracy. This relieves people from performing a range of tiresome work and permits them to focus on more strategic business priorities.

What are the benefits of Robotic Process Automation (RPA) ?

Before incorporating RPA within business operations, decision-makers must analyze the benefits offered. Some of the most prevalent advantages are:

  1. Increased Productivity:

    One of the chief advantages of Robotic Process Automation is the bots' ability to operate nonstop, 24/7. While staff can only work in fixed shifts, bots can function continuously according to the requirement of the procedure. Moreover, it virtually eliminates downtime caused due to scheduled & unscheduled breaks and manual errors that occur in the case of humans. This plays a crucial role in improving the productivity of the entire business operation.
     
  2. Agility, Resilience, and Scalability:

    In addition to the dependence on crunching positive numbers, business growth and seamless delivery of services further rely on the style of working and the ability to adapt to changes quickly. RPA proffers the opportunity to consolidate the changes in the backend and commence administering those changes from the outset of the project. The flexible nature of an RPA platform helps in undertaking any volume and inventory, allowing businesses to venture into new dimensions.
     
  3. Increased Security:

    Among the other benefits of robotic process automation, the most persuasive one is extensive security on the granular level. The bots ensure no information leakage, even between two bots handling different sections. RPA monitors the data and ensures its access is well-regulated and documented.
     
  4. Reduced Costs:

    RPA tools are also responsible for lessening the cost of businesses by reducing the cost of the workforce. Additionally, RPA platforms can operate longer at the same investment value, saving the company a substantial amount on a task-by-task basis.
     
  5. Improve Analytics:

    RPA technologies enable organizations to accumulate and organize data about task accomplishment. RPA businesses monitor parameters such as work volume patterns, operation cycles, irregularities, etc., for analytical purposes. In addition, the company can identify gaps so that the processes can be further streamlined to enhance business efficiency.
What are the applications of Robotic Process Automation (RPA)?

The growing popularity of RPA technology is urging various industries to opt for it. However, the following five sectors have enormous potential to change their business style by adopting RPA.

  1. Insurance:

    The insurance sector has to address heavy workflows of lengthy documents and multi-tiered claims that can be processed more precisely by incorporating Robotic Process Automation. Most procedures, such as issuing or renewing policies, processing claims, etc., demand accumulation and re-organizing of a vast amount of data from multiple sources. This is where RPA significantly transforms the insurance industry's operations by automizing the flow of information to appropriate workstreams. 
     
  2. Government:

    Hiring Robotic Process Automation vendors for the public sector saves working hours, enhances productivity, and lowers expenses, allowing them to better address citizens' inconsistent or unpredictable demands. As RPA software can be employed across multiple legal, financial, and banking systems, it can contribute to enormous cost benefits. For the state government, investing in robotic process automation services for back-office tasks saves time, increases accuracy, and permits employees to concentrate more on residents.
     
  3. HR:

    Companies using robotic process automation for their HR operations benefit from simplified operational procedures. RPA assists in workforce training and development, atomizing validation of recruits' data, and HR generalist activities. RPA can spontaneously detect data discrepancies, help minimize error rates, and improve the onboarding processing speed while reducing costs. Human resources RPA accurately tracks and updates employee information across numerous systems to aid in processing and managing high regulatory compliance.
     
  4. Healthcare:

    Robotic Process Automation solutions for healthcare services can resolve concerns about scheduling patient appointments, anomalies in discharge guidelines, account settlements, etc. The top RPA vendors can deliver solutions that send reminders to patients regarding prescription pick-ups and forthcoming medical tests. It also assists healthcare workers to improve, centralize, and streamline various workflows. RPA can help identify significant problems, analyze claims review, and categorize past refusals.
     
  5. Manufacturing and Retail:

    The production and retail sectors are increasingly adopting robotic process automation solutions to achieve proficiency in areas besides the manufacturing line while improving administrative processes. The top robotic process automation companies empower the manufacturing industry in optimizing time-sensitive and repetitive procedures, reducing manual errors, enhancing compliance, and increasing agility in operations. RPA assists with inventory management, demand-supply planning, marketing planning, logistics, etc.
What are the key characteristics of an Robotic Process Automation (RPA) Platform?

An ideal robotic process automation service includes the following key attributes: 

  1. User-Interface Interaction:

    The RPA bots can replicate human behavior on an IT console's UI, such as entering data into fields, making cursor jumps, pressing buttons, etc. The script includes descriptions and guidelines for simulating the actions of real users. The top robotic process automation companies build scripts for robots directly on the device.
     
  2. High-Volume Data Handling:

    The RPA platforms are capable of managing large volumes of user interface data as well as process engagement. They transport and employ information from external storage.
     
  3. Learning Aptitude:

    Using machine learning algorithms helps forward RPA robots to interact with AI better. Analytics further enables the bots to comprehend and improve automatically from experiences. Thus, the learning capability of robots ensures enhanced business processes.
How to measure the ROI of Robotic Process Automation Services?

There are four vital metrics to measure the full performance and ROI of an RPA platform:

  1. Velocity:

    It is crucial to record the processes' start and stop times before and after implementing the robotic process automation solution. This gives you a ground to compare the performance of the RPA platform. Analyze the time required to go from input to output and the time to execute the overall process.
     
  2. Productivity:

    It is imperative to track the time human operators consume on specific tasks versus the time robots require to accomplish that assignment. This allows you to calculate the time saved by the robots to complete a process. This is an important benchmark to assess the expected improvement in the productivity of business operations that employ RPA technology. Moreover, analyze whether robotic process automation services facilitate the scalability of operating procedures to streamline workflow.
     
  3. Quality:

    They are essential to ensure no decline in the quality of services, procedures, or products after RPA deployment. Verify whether the RPA inputs are accurate while assuring that the bots do not differ from the estimated design process. The quality of the business operation also depends on the number of reworks required after implementing robotic process automation solutions. The RPA platform accurately contributes to the ROI if this number is an absolute minimum.
     
  4. Compliance:

    Study the difference in compliance pre and post-RPA deployment. Analyze whether the bots follow the standard and specific rules and regulations and govern business processes accurately. Most robotic process automation technology solutions offer in-built compliance. However, the robots can also be drafted in a manner that can notify employees of compliance problems to make appropriate decisions.

Enterprises must continuously track ROI for a long time after deployment of the RPA technology and look for supplementary sections within the business to improve using robotic process automation solutions.

How to shortlist top Robotic Process Automation (RPA) Companies?

It is critical to research all RPA vendors comprehensively to select the best one. Below are a few features that seekers must consider when hiring robotic automation companies, such as:

  1. Portfolio:

    A company's portfolio offers insight into the working pattern and the type of projects managed by the top robotic process automation companies. It also draws attention to their strong suits and shortcomings, permitting you to assess their candidature. A portfolio further points out their proven accomplishments in various industries, allowing you to evaluate and employ the best RPA company having expertise relevant to your project.
     
  2. Client Reviews:

    Nowadays, all robotic process automation technology providers need to collect client feedback and publish those reviews. Clients can analyze the proof of the RPA software companies' work by reading testimonials and online recommendations. Genuine and trustworthy positive testimonials will give the clients high confidence in selecting the top robotic process automation companies for your automation project. You should check out independent research and review platforms, such as GoodFirms, to verify the legitimacy of the service provider.
     
  3. Team:

    Researching the team working for the top RPA vendors is beneficial as they will operate on your designing the ideal automation project. Examine the Linkedin profile of administrators, project supervisors, tech executives, etc., and hire process automation companies after evaluating their employees' talent, experience, and past RPA application development schemes.
     
  4. Cost:

    Customarily, the cost of an entire robotic process automation solution is based on the cost of automation development, expenses incurred to execute changes, and the cost of management. Another conclusive factor is the time taken to design the application. Experienced RPA providers may offer rapid solution deployment at a higher expense. In contrast, novice robotic process automation service agencies may require multiple revisions, costing you nearly the same while requiring a more extended period.
     
  5. Maintenance:

    It is crucial to select a company that offers post-deployment support and maintenance. Your team may not understand how to update the RPA module to match your changing needs. The top RPA technology providers pay attention to this and handle the upkeep of the integrated solution.
What questions to ask before hiring Robotic Process Automation (RPA) Companies?

Due to the availability of numerous robotic automation companies, it may be chaotic for the service seeker to select the eligible contender. The question is how to distinguish whether a business is getting its money's worth. During the evaluation process, prospects should ask each RPA service provider a broad array of questions to help them understand their approach to RPA technology.

  1. Can You Present a Few Samples of Your Prior Work?

    To analyze their performance, checking out projects previously created by the shortlisted process automation companies is vital. To investigate the company's authenticity, you must ask them to provide you with case studies of previous projects. Opt for an RPA business with industry-specific experience so that they promptly recognize your business's niche and the specifications of your target audience. 
     
  2. What Methods Does the RPA Business Use to Accommodate Change?

    It is crucial to analyze how robotic automation companies manage the scalability of the RPA project. Ask them in what circumstances the bots must be updated. Do the bots adapt to variations of UI, data, etc.? Also, request the activities or tools required to manage change and evolve the assets over time.
     
  3. How Do the Companies Using RPA Plan on Leveraging AI to Enable Core Functionalities?

    Optimizing a combination of user interface and surface-level characteristics to automate procedures is essential—probe how AI is used to optimize non-RPA phenomenons. Moreover, inquire whether there are certain additional costs for AI components.
GoodFirms Research Process:

To contrive the perfect RPA application, company owners must find the best RPA companies. GoodFirms aims to assist service seekers in this search by presenting the list of the top companies using robotic process automation worldwide.

The principal agencies that gained a spot on the RPA vendor list in GoodFirms' research are assessed based on GoodFirms exclusive research methodology, which acknowledges several qualitative and quantitative factors. These featured RPA leaders have been identified based on their portfolio and domain expertise.

Furthermore, GoodFirms considers market penetration and the participating companies' years of experience to comprehend their contributions to the industry. The other valuable parameter the research team acknowledges is the robotic process automation service company's inclination to deliver RPA solutions to customers, demonstrated by client reviews and recommendations.

Our team of researchers observed that the above-listed companies using robotic process automation yield secure, flexible, and reliable robotic process automation solutions to clients across the world after a meticulous analysis. The featured RPA business companies possess a crew of technically dependable and qualified RPA developers that use cutting-edge methodologies and best practices to formulate the ideal application.

GoodFirms also urges new and upcoming robotic automation companies to participate in future research by providing attestations of their work and receive a rank in our 'Leaders Matrix' section.