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Ai-Powered Chatbot Platform

]BotPenguin is a generative no-code AI agent platform that automates customer engagement across 6+ channels like WhatsApp, Instagram, Telegram, Facebook, websites, and SMS.

It offers multilingual AI agents, chatbots, and voice bots with live agent handoff and a unified inbox to manage real-time conversations. Designed to understand intent, BotPenguin triggers business actions automatically, helping teams reduce manual work and improve response times.

With 80+ integrations across CRMs, calendars, payment systems, and AI tools, it fits easily into existing workflows. Certified for GDPR, HIPAA, CCPA, and ISO, BotPenguin ensures strong compliance and enterprise-grade security across all customer touchpoints.

BotPenguin enables scalable, AI-driven communication. Socially responsible, every subscription supports global animal welfare, reflecting a belief that meaningful technology should also be compassionate.
BotPenguin
2016
United States
  • Consumer-services
  • Education-management
  • Information-services
  • Information-technology-services
  • Marketing-advertising
  • Staffing-recruiting
6 Industries
  • Albanian
  • Arabic
  • Chinese
  • Croatian
  • Dutch
  • English
  • French
  • German
  • Hebrew
  • Hindi
  • Hungarian
  • Indonesian
  • Italian
  • Japanese
  • Persian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Spanish
  • Swedish
  • Welsh
22 Languages
Industries
  • Consumer-services
  • Education-management
  • Information-services
  • Information-technology-services
  • Marketing-advertising
  • Staffing-recruiting
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux
Support
  • Email
  • Chat
  • Phone
  • 24x7 Support
Training
  • Webinar
  • Documentation
Knowledge Base
  • Blogs
  • Case Studies
  • Help Documentation
  • Video Tutorials

Media

BotPenguin

BotPenguin Core Features

Focus of AI Agent Builders Feature
  • Agent Creation & Management
  • AI Training & Fine-Tuning
  • Analytics & Reporting
  • API & Webhook Support
  • Multi-Channel Deployment
  • Multi-Language Support
  • Personalization & User Profiling
  • Security & Compliance Features
  • Workflow Automation & Integrations

BotPenguin Pricing

Pricing Type
  • Per User
Preferred Currency
  • USD ($)
Free Version
  • Yes
Free Trial
  • Available Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
Pricing Description
BotPenguin offers flexible Omnichannel and WhatsApp pricing for every business. The Free Baby Plan covers essential chatbot features, while Little and King Plans add automation, integrations, and advanced AI. Enterprise Emperor Plans offer custom volumes and deep analytics. WhatsApp plans start at $15, with higher tiers unlocking flows, API access, reporting, and unlimited scalability.
Vendor pricing page

BotPenguin Reviews

23
Total Reviews
4.8/5
Overall Rating
0
Recent Reviews

What Users Say

Top 3 Chatbot.
Martin Nwaokoye MNIM, M.Sc, B.Sc(Ed)
Martin Nwaokoye MNIM, M.Sc, B.Sc(Ed) , Managing Director/Founder at Waokmath
Avoid this company if you value your sanity.
Max Watkins
Max Watkins , investor at rather not say
BotPenguin is incredibly helpful for both people and corporations.
Dan Houston
Dan Houston , Principal at Principal Financial Group at Principal Financial Group
SEO Support for Manufacturers of Aromatherapy Items
Emilie H
Emilie H , Product Manager specializing in technology at Foundry Brands, with expertise in digital strategy at Foundry Brands
Development and Design of Platforms for Healthcare Analytics Firm
Yashi Amola
Yashi Amola , --Product Manager | HealthTech at Helix

What Users Like The Most

  • Botpenguin have a budget friendly for my business & the team is very helpful
  • BotPenguin impressed us from day one with their absolutely excellent proposal, and then throughout the project by delivering everything on time. We got what we needed in the end, but I can’t really comment on whether Deeper Insights’ AI or coding was the best or not, as this is the first time I’ve worked on a project like this. On the personal side, I loved their team. They were on time or ahead of time. I can’t fault them for anything.
  • The quality of the job stood out to us. With them, once we give them instructions, they follow them, especially when creating the code.

What Users Like The Least

  • Everything is fine in botpenguin. i didn't feel any difficulty
  • The only thing I would perhaps say is that BotPenguin’ leader is very busy. He was confused at times, but I think that they took on quite a lot of work. This didn’t affect our project in any way, but you could just tell that he became very, very busy. There were a few things he might have missed in the back and forth, but there was nothing that the team themselves could have done better.
  • There could a little bit better communication. There have been a few times when it was hard to get a point across, but that’s on a small scale. Everything has been accomplished.

BotPenguin Reviews

4.8 23 Reviews
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Martin Nwaokoye MNIM, M.Sc, B.Sc(Ed)

Top 3 Chatbot.

As a web developer, I have tested several chatbots on my WordPress website, but each had its own issues. The last one barely lasted a day before I had to uninstall it. Frustrated, I turned to Google to search for the top five best chatbots, and BotPenguin ranked among them. I decided to give it a try, and I must say—it exceeded my expectations! BotPenguin’s chatbot is easy to install, user-friendly, and features a sleek UI. Whether you choose the freemium or premium package, I assure you, their plugin is worth it!

What was the project name that you have worked with BotPenguin?

Chatbot Software

How long have you used BotPenguin?

1 Months

How frequently you use BotPenguin?

Daily

How do you find pricing of BotPenguin?

mid-tier

What do you like the most about BotPenguin?

BotPenguin’s chatbot is easy to install, user-friendly, and features a sleek UI.

What do you like the least about BotPenguin?

No voice chat that I know of, but I am still exploring.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Switched from

Jotform
Max Watkins

Avoid this company if you value your sanity.

We worked together for 9 months with a payment of $40,000, only for them to hold the software code hostage unless I pay another $400,000 or $30,000 to continue the work without giving the code of the software. I have nothing to show for my investment but frustration and lost time.

What was the project name that you have worked with BotPenguin?

Chatbot Software

How long have you used BotPenguin?

7 Days

How frequently you use BotPenguin?

Weekly

How do you find pricing of BotPenguin?

mid-tier

What do you like the most about BotPenguin?

Avoid this company if you value your sanity.

What do you like the least about BotPenguin?

Avoid this company if you value your sanity.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Dan Houston

BotPenguin is incredibly helpful for both people and corporations.

BotPenguin is a helpful tool for companies and people that want to communicate with users quickly and effectively. Before using them, it's crucial to thoroughly evaluate their drawbacks and applications.

What was the project name that you have worked with BotPenguin?

Artificial Intelligence Software

How long have you used BotPenguin?

2 Years

How frequently you use BotPenguin?

Monthly

How do you find pricing of BotPenguin?

inexpensive

What do you like the most about BotPenguin?

The capacity of BotPenguin to assist users around-the-clock without requiring human participation is one of its main advantages. They can handle transactions, answer questions from customers, and give information about goods and services swiftly and effectively. Businesses may experience higher customer satisfaction and revenues as a result of this.

What do you like the least about BotPenguin?

No flaws have shown themselves thus far. The languages of other nations, however, have not yet been added.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Ricky Panchana

Web App MVP for ​Comparison Tool for Doctors

BotPenguin consistently delivers accurate project estimates for our clients and adheres to deadlines diligently. Their team maintains open communication, promptly addressing any requests for additional hours, and proposing various solutions to stay within the budget. They have even offered discounts to accommodate the customer's financial constraints.

What was the project name that you have worked with BotPenguin?

Artificial Intelligence Software

How long have you used BotPenguin?

1 Years

How frequently you use BotPenguin?

Monthly

How do you find pricing of BotPenguin?

inexpensive

What do you like the most about BotPenguin?

They seamlessly integrate design and development, assuming control in a way that instills a sense of comfort. It almost felt as though it was a unified team handling both aspects, and they executed this with expertise.

What do you like the least about BotPenguin?

This data is private.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Yashi Amola

Development and Design of Platforms for Healthcare Analytics Firm

Their timely communication is the reason for the great project management. Our descriptions are precisely translated into needs by BotPenguin, and they possess the necessary skill set to execute features in a timely manner. Our project manager mediates disputes between us and the developers. They manage the allocation and estimations, and she will inform us of their needs. She is the main factor for our happiness with the collaboration.

What was the project name that you have worked with BotPenguin?

Artificial Intelligence Software

How long have you used BotPenguin?

2 Years

How frequently you use BotPenguin?

Monthly

How do you find pricing of BotPenguin?

inexpensive

What do you like the most about BotPenguin?

Without a doubt, this is one of our company's greatest vendor partnerships to date. I can think of a few instances where they stick out. For example, the communication is superb. You will receive a response in the morning if you submit a question. They are also proficient at performing regularly. Everything is completed on schedule and on budget. They also have excellent interpersonal skills. Our businesses have a higher level of team cohesiveness than one may anticipate.

What do you like the least about BotPenguin?

They should broaden their selection of UI/UX, in my opinion. That has served as something of a difference for our website's customer base. Although it wouldn't be a deal killer for me, I would really want for them to own all aspects of the product. The only thought that enters my head is that.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Emilie H

SEO Support for Manufacturers of Aromatherapy Items

The customer has already noticed increases in search engine ranks and findability for their keywords. Effective project management is led by Techwink Services, which tracks tasks using spreadsheets and communicates via Zoom and email. Their emphasis on the client's achievement is noteworthy.

What was the project name that you have worked with BotPenguin?

Artificial Intelligence Software

How long have you used BotPenguin?

2 Years

How frequently you use BotPenguin?

Monthly

How do you find pricing of BotPenguin?

inexpensive

What do you like the most about BotPenguin?

I like that the staff concentrates on finding the ideal keyword for every website page and that there is no word limit to our involvement. Website performance is a constant concern, and Techwink Services has assisted us in making improvements without requiring us to use a third party, as we have done in the past but were never able to address the core problems with the site. All in all, Techwink Services is a real partner that is assisting our success.

What do you like the least about BotPenguin?

There’s nothing

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Tawfik Hammoud

Developing and Designing a Website for a Venture Capital Firm

I don't have any specific data or stats to provide because we're currently in the starting phase. They fit well in with our group. Their developers implement the code with effectiveness and a very good thought process. They also offer input on our design process, so things are going along rather nicely.

What was the project name that you have worked with BotPenguin?

Artificial Intelligence Software

How long have you used BotPenguin?

1 Years

How frequently you use BotPenguin?

Monthly

How do you find pricing of BotPenguin?

inexpensive

What do you like the most about BotPenguin?

They fit in with our company's culture. The developers are quick to address bugs and take pleasure in their work. They are also quite skilled technically.

What do you like the least about BotPenguin?

Our key input to them has been that we continually seek to enhance communication. Throughout the project, we have witnessed improvement, but it is a two-way street.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Gustav Louv

The white-label platform from BotPenguin is a game-changer

BotPenguin is a game-changer for our business! It has revolutionized the way we engage with our customers. The platform's user-friendly interface, powerful features, and seamless integration with popular messaging platforms have made managing customer interactions a breeze. With BotPenguin, we've not only improved our customer support but also increased our efficiency. The analytics provided have given us invaluable insights into customer behavior and preferences. Overall, BotPenguin is a 5-star solution that has transformed the way we interact with our customers and has become an integral part of our success.

What was the project name that you have worked with BotPenguin?

Artificial Intelligence Software

How long have you used BotPenguin?

6 Months

How frequently you use BotPenguin?

Daily

How do you find pricing of BotPenguin?

inexpensive

What do you like the most about BotPenguin?

BotPenguin’s chatbot is really easy to use and has a unified inbox which helped me to get leads from WhatsApp, Telegram, Facebook & website in single inbox and moreover, it’s White-label program let me sell Chatbot with my own branding.

What do you like the least about BotPenguin?

Couldn’t find any issue as such.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Integrations

HubSpot CRM

Switched from

ManyChat
Calista Don

An excellent customer support software is BotPenguin

BotPenuin Suite is good for businesses as it centralizes customer inquiries, enables efficient tracking and resolution, improves response times, enhances collaboration among support teams, and provides valuable analytics for performance evaluation and continuous improvement.

What was the project name that you have worked with BotPenguin?

Artificial Intelligence Software

How long have you used BotPenguin?

6 Months

How frequently you use BotPenguin?

Daily

How do you find pricing of BotPenguin?

mid-tier

What do you like the most about BotPenguin?

The reporting capabilities in BotPenuin are beneficial for businesses as they provide valuable insights into customer support performance, ticket resolution times, agent productivity, customer satisfaction, and trends, enabling data-driven decision-making and continuous improvement of support operations.

What do you like the least about BotPenguin?

The reporting capabilities in BotPenuin are beneficial for businesses as they provide valuable insights into customer support performance, ticket resolution times, agent productivity, customer satisfaction, and trends, enabling data-driven decision-making and continuous improvement of support operations.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Peter Billante

BotPenguin is very useful for businesses and individuals

BotPenguin can be a useful tool for businesses and individuals looking to provide fast and efficient communication with users. However, it's important to carefully consider their limitations and use cases before implementing them.

What was the project name that you have worked with BotPenguin?

Artificial Intelligence Software

How long have you used BotPenguin?

2 Years

How frequently you use BotPenguin?

Monthly

How do you find pricing of BotPenguin?

mid-tier

What do you like the most about BotPenguin?

One of the primary benefits of BotPenguin is their ability to provide 24/7 support to users without the need for human intervention. They can quickly and efficiently respond to customer inquiries, provide information about products or services, and even complete transactions. This can lead to improved customer satisfaction and increased sales for businesses

What do you like the least about BotPenguin?

So far, no weaknesses have emerged. However, the languages ​​of other countries have not yet been introduced.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Peter J Arduini

Great Program for Conferences

This is a great software! My company loved it because we gave our attendees a personal experience as we logged in as ourselves. We were able to "say hi" to attendees while they were looking around the platform. This gave the attendees an "in-person" feel as if we saw them at an in-person conference. The analytics were great and we gained a lot of knowledge about our attendees and how we can improve our event for next time.

What was the project name that you have worked with BotPenguin?

Artificial Intelligence Software

How long have you used BotPenguin?

1 Years

How frequently you use BotPenguin?

Daily

How do you find pricing of BotPenguin?

mid-tier

What do you like the most about BotPenguin?

I loved the canned responses. We were able to answer our attendees not only quickly, but with the correct response as well. Users were able to gain analytics from the system about where our attendees were from and what type of computer or phone they were using. This helped when they asked us to troubleshoot some issues on our other platform. Users were able to see what attendees were writing so they could pre-empt the question and get the information over to the attendee faster.

What do you like the least about BotPenguin?

The billing process starts when you order the software. This was difficult for us because one of our conferences landed in between the billing period. Therefore, it meant we would have to pay for 2 months of the program when we only needed it for one. We were able to speak with their team and figured out a solution which was great.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Rob Brearley

Optimizing sales with BotPenguin

Effortless operation. Simple to initiate use of. Simple and straightforward customer relationship management service for little businesses. It's a good product overall, but it doesn't get nearly enough credit or attention.

What was the project name that you have worked with BotPenguin?

Artificial Intelligence Software

How long have you used BotPenguin?

6 Months

How frequently you use BotPenguin?

Weekly

How do you find pricing of BotPenguin?

inexpensive

What do you like the most about BotPenguin?

It's the greatest pipeline tool chatbot I've used, plus it integrates with a ton of other services, so you can do cool stuff like having it dial leads for you as soon as they're created.

What do you like the least about BotPenguin?

BotPenguin does not have any big flaws in my opinion. BotPenguin is a promising Chatbot platform with strong future prospects. I just feel like Hubspot, which handles a lot of marketing, is the most comparable service, and that not enough people are aware of BotPenguin

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Joe Hupp

Great solution that helped us to automate sales funnel

It helped us to automatize the sales funnel saving a lot of money and increasing the % of the leads being qualified. BotPenguin´s product has a great perspective in the online sales industry.

What was the project name that you have worked with BotPenguin?

Artificial Intelligence Software

How long have you used BotPenguin?

1 Years

How frequently you use BotPenguin?

Weekly

How do you find pricing of BotPenguin?

inexpensive

What do you like the most about BotPenguin?

- Speed of the implementation - Customer support - Ability to customize the product

What do you like the least about BotPenguin?

Did not notice any. Probably the only one that the implementation required a good time contribution from our side as well

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Salman Abbasi

A product that could give much more

Overall experience little more than adequate. The published channels available and the mixed approach between blocks and flows makes the work more optimized, which is great

What was the project name that you have worked with BotPenguin?

Artificial Intelligence Software

How long have you used BotPenguin?

6 Months

How frequently you use BotPenguin?

Weekly

How do you find pricing of BotPenguin?

mid-tier

What do you like the most about BotPenguin?

From the beginning, I appreciated the ease of use and organization of the work area. Initially, it was among the first platforms to allow integration with external systems to create interesting automations and WebView's.

What do you like the least about BotPenguin?

BotPenguin pace of growth could certainly be greater. The flow designer arrived years after the various competitors and, all today, is lacking in some functionalities. The block approach is still standing, but the platform should instead turn and convert completely to the flow designer.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Morteza Sahebkar

BEST Chatbot ever

As a customer, my experience with BotPenguin has been great so far. The chatbot is quick to respond and provides accurate information, making it easy for me to get the answers I need. I appreciate that I can interact with the chatbot at any time, as it saves me the hassle of having to wait for a human representative to be available. Additionally, the chatbot is easy to navigate and the user interface is straightforward, allowing me to find the information I need quickly and efficiently. Overall, I would definitely recommend BotPenguin to other customers looking for a convenient and efficient way to get their questions answered.

What was the project name that you have worked with BotPenguin?

Artificial Intelligence Software

How long have you used BotPenguin?

1 Years

How frequently you use BotPenguin?

Daily

How do you find pricing of BotPenguin?

mid-tier

What do you like the most about BotPenguin?

The chatbot is quick to respond and provides accurate information, making it easy for me to get the answers I need

What do you like the least about BotPenguin?

There is nothing i didn't like about BotPenguin

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating