BotPenguin

4.8 (23 Reviews)|Write a Review|Claimed profile
United States HQFounded 2018

Deployment

Best for

Small

Overview

About BotPenguin

BotPenguin is a generative no-code AI agent platform that automates customer engagement across 6+ channels like WhatsApp, Instagram, Telegram, Facebook, websites, and SMS.

It offers multilingual AI agents, chatbots, and voice bots with live agent handoff and a unified inbox to manage real-time conversations. Designed to understand intent, BotPenguin triggers business actions automatically, helping teams reduce manual work and improve response times.

With 80+ integrations across CRMs, calendars, payment systems, and AI tools, it fits easily into existing workflows. Certified for GDPR, HIPAA, CCPA, and ISO, BotPenguin ensures strong compliance and enterprise-grade security across all customer touchpoints.

BotPenguin enables scalable, AI-driven communication. Socially responsible, every subscription supports global animal welfare, reflecting a belief that meaningful technology should also be compassionate.

At a glance

Software information

Industries served, licensing and the support BotPenguin provides.

Industries

  • Consumer-services
  • Education-management
  • Information-services
  • Information-technology-services
  • Marketing-advertising
  • Staffing-recruiting

Licensing

  • Proprietary
  • Annual Subscription
  • Free trial
  • Free version

Support

  • Email
  • Live Chat
  • Phone
  • 24x7 Support

Training

  • Webinar
  • Documentation
Languages (22)
AlbanianArabicChineseCroatianDutchEnglishFrenchGermanHebrewHindiHungarianIndonesianItalianJapanesePersianPolishPortugueseRomanianRussianSpanishSwedishWelsh

Review analytics

What customers report

4.8
Based on 23 verified reviews
Ease of use5.0
Features & functionality5.0
Customer support5.0

What users like the most

  • BotPenguin impressed us from day one with their absolutely excellent proposal, and then throughout the project by delivering everything on time. We got what we needed in the end, but I can’t really comment on whether Deeper Insights’ AI or coding was the best or not, as this is the first time I’ve worked on a project like this. On the personal side, I loved their team. They were on time or ahead of time. I can’t fault them for anything.
  • The quality of the job stood out to us. With them, once we give them instructions, they follow them, especially when creating the code.
  • They delivered exactly on time and on budget. No job was too big or small for them and I am already talking with them on creating another site for me

What users like the least

  • The only thing I would perhaps say is that BotPenguin’ leader is very busy. He was confused at times, but I think that they took on quite a lot of work. This didn’t affect our project in any way, but you could just tell that he became very, very busy. There were a few things he might have missed in the back and forth, but there was nothing that the team themselves could have done better.
  • There could a little bit better communication. There have been a few times when it was hard to get a point across, but that’s on a small scale. Everything has been accomplished.
  • Nothing to change. Really enjoyed the experience of working with BotPenguin and highly recommend working with them

What users say

Review Analytics of BotPenguin

Every review is verified through Goodfirms before it's published.

4.823 Verified Reviews
Ease of use4.7
Features & functionality4.8
Customer support4.8
Value for money (1 review)5.0
Integrations (1 review)4.0
Review Summary
Summarized from 23 verified reviews · Updated September 2026
BotPenguin is praised for its user-friendly interface, reliable chatbot performance, and effective customer service automation, with users noting its ability to handle high message volumes and integrate smoothly with messaging platforms. The company earns recognition for strong project management, technical expertise across multiple development frameworks, and responsive client communication. However, one reviewer reported significant disputes over code ownership and payment terms, raising concerns about contract clarity and project completion terms that potential customers should clarify upfront.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of BotPenguin
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What reviewers mention most

Peter J Arduini, President & CEO at GE HealthCareVerified Review
Posted on Oct 4, 2023

“Great Program for Conferences”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0

This is a great software! My company loved it because we gave our attendees a personal experience as we logged in as ourselves. We were able to "say hi" to attendees while they were looking around the platform. This gave the attendees an "in-person" feel as if we saw them at an in-person conference. The analytics were great and we gained a lot of knowledge about our attendees and how we can improve our event for next time.

Rob Brearley, Executive Assistant to Chief Executive Officer at ShopWiredVerified Review
Posted on Oct 4, 2023

“Optimizing sales with BotPenguin”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Effortless operation. Simple to initiate use of. Simple and straightforward customer relationship management service for little businesses. It's a good product overall, but it doesn't get nearly enough credit or attention.
Joe Hupp, COO & Co-Founder at Media OptimizersVerified Review
Posted on Oct 4, 2023

“Great solution that helped us to automate sales funnel”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0

It helped us to automatize the sales funnel saving a lot of money and increasing the % of the leads being qualified. BotPenguin´s product has a great perspective in the online sales industry.

Salman Abbasi, Technical Project Manager 5G at NokiaVerified Review
Posted on Oct 4, 2023

“A product that could give much more”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0

Overall experience little more than adequate. The published channels available and the mixed approach between blocks and flows makes the work more optimized, which is great

Morteza Sahebkar, Chief Executive Officer at HomeWAVVerified Review
Posted on Sep 27, 2023

“BEST Chatbot ever”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0

As a customer, my experience with BotPenguin has been great so far. The chatbot is quick to respond and provides accurate information, making it easy for me to get the answers I need. I appreciate that I can interact with the chatbot at any time, as it saves me the hassle of having to wait for a human representative to be available. Additionally, the chatbot is easy to navigate and the user interface is straightforward, allowing me to find the information I need quickly and efficiently. Overall, I would definitely recommend BotPenguin to other customers looking for a convenient and efficient way to get their questions answered.

Ivan Bello, Managing Director at Porsche Digital CroatiaVerified Review
Posted on Sep 27, 2023

“Best Social Listening Tool”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0

Having such amazing and efficient tool our project /client servicing manger is a very resourceful person. Her proactive approach towards her clients is applaudable.

Isabella Susan, Makeup Artist at GlamVerified Review
Posted on Sep 26, 2023

“BotPenguin highly recommended. Great product. Used across our apps serving millions of requested.”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0

We are using BotPenguin for our facebook bots, responding to Facebook messages automatically. Currently handling millions of messages on a monthly basis and really great product. Also, we have provided much feedback and they changed so many things to better our product and services. We have also used other services but this best we found to hand.

Aldon Hynes, Communications Manager at Community Health CenterVerified Review
Posted on Sep 26, 2023

“Custom Software Dev for Digital Health Company”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
Equipped with profound expertise, BotPenguin Technologies Inc produced functional deliverables. The process went smoothly thanks to the team's phenomenal project management and unparalleled communication skills. Overall, their reliability and professionalism earned them high praise from the client.
Declan Alphonso, Supervisor at Tervita CorporationVerified Review
Posted on Sep 26, 2023

“BotPenguin is very reliable, and they have vast technical expertise”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
BotPenguin has provided us with remote developers for our different projects. Every time we have a new project, we usually share our requirements with them, and they come back with a loss of available candidates. Then, we interview them, and in some cases, we give them technical tests like coding assignments. If we believe that they would be a good fit for the role, we hire them.

We usually require developers from BotPenguin with different technical backgrounds, such as .NET, React, Ruby on Rails, Angular, and Python.
John Wolpert, Chief Product Officer at TacitPathVerified Review
Posted on Sep 25, 2023

“Web Dev for Lead Gen Software”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
BotPenguin created a mock-up framework of how my site would look and where very accommodating in any edits that I needed. After that the transition from mockup to live site was very quick and even after the project had ended, they were still very supportive in giving me advice on things such as domains and hosting.

Capabilities

BotPenguin features

The full feature set, grouped by module.

AI Agent Builders

  • Agent Creation & Management
  • AI Training & Fine-Tuning
  • Analytics & Reporting
  • API & Webhook Support
  • Multi-Channel Deployment
  • Multi-Language Support
  • Personalization & User Profiling
  • Security & Compliance Features
  • Workflow Automation & Integrations

Plans

BotPenguin pricing

Free Version
Yes
Payment Frequency
Annual Subscription
Preferred Currency
USD ($)
Free Trial
7 Days
BotPenguin offers flexible Omnichannel and WhatsApp pricing for every business. The Free Baby Plan covers essential chatbot features, while Little and King Plans add automation, integrations, and advanced AI. Enterprise Emperor Plans offer custom volumes and deep analytics. WhatsApp plans start at $15, with higher tiers unlocking flows, API access, reporting, and unlimited scalability.

Works with

Integrations

BotPenguin connects with the tools your team already uses.

Media

Screenshots & video