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Ai-Powered Chatbot Platform

]BotPenguin is a generative no-code AI agent platform that automates customer engagement across 6+ channels like WhatsApp, Instagram, Telegram, Facebook, websites, and SMS.

It offers multilingual AI agents, chatbots, and voice bots with live agent handoff and a unified inbox to manage real-time conversations. Designed to understand intent, BotPenguin triggers business actions automatically, helping teams reduce manual work and improve response times.

With 80+ integrations across CRMs, calendars, payment systems, and AI tools, it fits easily into existing workflows. Certified for GDPR, HIPAA, CCPA, and ISO, BotPenguin ensures strong compliance and enterprise-grade security across all customer touchpoints.

BotPenguin enables scalable, AI-driven communication. Socially responsible, every subscription supports global animal welfare, reflecting a belief that meaningful technology should also be compassionate.
BotPenguin
2016
United States
  • Consumer-services
  • Education-management
  • Information-services
  • Information-technology-services
  • Marketing-advertising
  • Staffing-recruiting
6 Industries
  • Albanian
  • Arabic
  • Chinese
  • Croatian
  • Dutch
  • English
  • French
  • German
  • Hebrew
  • Hindi
  • Hungarian
  • Indonesian
  • Italian
  • Japanese
  • Persian
  • Polish
  • Portuguese
  • Romanian
  • Russian
  • Spanish
  • Swedish
  • Welsh
22 Languages
Industries
  • Consumer-services
  • Education-management
  • Information-services
  • Information-technology-services
  • Marketing-advertising
  • Staffing-recruiting
Licensing & Deployment
  • Proprietary
  • Cloud Hosted
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux
Support
  • Email
  • Chat
  • Phone
  • 24x7 Support
Training
  • Webinar
  • Documentation
Knowledge Base
  • Blogs
  • Case Studies
  • Help Documentation
  • Video Tutorials

Media

BotPenguin video
BotPenguin

BotPenguin Core Features

Focus of AI Agent Builders Feature
  • Agent Creation & Management
  • AI Training & Fine-Tuning
  • Analytics & Reporting
  • API & Webhook Support
  • Multi-Channel Deployment
  • Multi-Language Support
  • Personalization & User Profiling
  • Security & Compliance Features
  • Workflow Automation & Integrations

BotPenguin Pricing

Pricing Type
  • Per User
Preferred Currency
  • USD ($)
Free Version
  • Yes
Free Trial
  • Available Trial
Payment Frequency
  • Monthly Payment
  • Annual Subscription
Pricing Description
BotPenguin offers flexible Omnichannel and WhatsApp pricing for every business. The Free Baby Plan covers essential chatbot features, while Little and King Plans add automation, integrations, and advanced AI. Enterprise Emperor Plans offer custom volumes and deep analytics. WhatsApp plans start at $15, with higher tiers unlocking flows, API access, reporting, and unlimited scalability.
Vendor pricing page

BotPenguin Reviews

23
Total Reviews
4.8/5
Overall Rating
0
Recent Reviews

What Users Say

Top 3 Chatbot.
Martin Nwaokoye MNIM, M.Sc, B.Sc(Ed)
Martin Nwaokoye MNIM, M.Sc, B.Sc(Ed), Managing Director/Founder at Waokmath
Avoid this company if you value your sanity.
Max Watkins
Max Watkins, investor at rather not say
BotPenguin is incredibly helpful for both people and corporations.
Dan Houston
Dan Houston, Principal at Principal Financial Group
SEO Support for Manufacturers of Aromatherapy Items
Emilie H
Emilie H, Product Manager specializing in technology at Foundry Brands, with expertise in digital strategy
Development and Design of Platforms for Healthcare Analytics Firm
Yashi Amola
Yashi Amola, --Product Manager | HealthTech at Helix

What Users Like The Most

  • BotPenguin impressed us from day one with their absolutely excellent proposal, and then throughout the project by delivering everything on time. We got what we needed in the end, but I can’t really comment on whether Deeper Insights’ AI or coding was the best or not, as this is the first time I’ve worked on a project like this. On the personal side, I loved their team. They were on time or ahead of time. I can’t fault them for anything.
  • The quality of the job stood out to us. With them, once we give them instructions, they follow them, especially when creating the code.
  • They delivered exactly on time and on budget. No job was too big or small for them and I am already talking with them on creating another site for me

What Users Like The Least

  • The only thing I would perhaps say is that BotPenguin’ leader is very busy. He was confused at times, but I think that they took on quite a lot of work. This didn’t affect our project in any way, but you could just tell that he became very, very busy. There were a few things he might have missed in the back and forth, but there was nothing that the team themselves could have done better.
  • There could a little bit better communication. There have been a few times when it was hard to get a point across, but that’s on a small scale. Everything has been accomplished.
  • Nothing to change. Really enjoyed the experience of working with BotPenguin and highly recommend working with them

BotPenguin Reviews

4.823 Reviews
Write a Review
Ivan Bello

Best Social Listening Tool

Having such amazing and efficient tool our project /client servicing manger is a very resourceful person. Her proactive approach towards her clients is applaudable.

How long have you used BotPenguin?

2 Years

How frequently you use BotPenguin?

Weekly

How do you find pricing of BotPenguin?

inexpensive

What do you like the most about BotPenguin?

I am thankful using this highly integrated social listening tool to manage ORM, this makes our work easy, having lots of features like DIY Analytics Report, Competition Benchmarking, CSD ID that really help us to manage our day to day work.

What do you like the least about BotPenguin?

I love the features like CSD ID, Competition Benchmarking, DIY Analytics, Reporting, and Customer Support

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Isabella Susan

BotPenguin highly recommended. Great product. Used across our apps serving millions of requested.

We are using BotPenguin for our facebook bots, responding to Facebook messages automatically. Currently handling millions of messages on a monthly basis and really great product. Also, we have provided much feedback and they changed so many things to better our product and services. We have also used other services but this best we found to hand.

How long have you used BotPenguin?

1 Years

How frequently you use BotPenguin?

Weekly

How do you find pricing of BotPenguin?

mid-tier

What do you like the most about BotPenguin?

B2B customer service and product feature available. Price for money. Very rich with bots offerings.

What do you like the least about BotPenguin?

I like everything and can't fault anything really. Just the UI can be improved I think.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Aldon Hynes

Custom Software Dev for Digital Health Company

Equipped with profound expertise, BotPenguin Technologies Inc produced functional deliverables. The process went smoothly thanks to the team's phenomenal project management and unparalleled communication skills. Overall, their reliability and professionalism earned them high praise from the client.

How long have you used BotPenguin?

6 Months

How frequently you use BotPenguin?

Weekly

How do you find pricing of BotPenguin?

inexpensive

What do you like the most about BotPenguin?

Their professionalism and expertise were very impressive. BotPenguin Technologies Inc was the best subcontractor I had ever worked with.

What do you like the least about BotPenguin?

I don't think there's anything they could've improved. It was a small project, and everything went smoothly.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Declan Alphonso

BotPenguin is very reliable, and they have vast technical expertise

BotPenguin has provided us with remote developers for our different projects. Every time we have a new project, we usually share our requirements with them, and they come back with a loss of available candidates. Then, we interview them, and in some cases, we give them technical tests like coding assignments. If we believe that they would be a good fit for the role, we hire them. We usually require developers from BotPenguin with different technical backgrounds, such as .NET, React, Ruby on Rails, Angular, and Python.

How long have you used BotPenguin?

1 Years

How frequently you use BotPenguin?

Daily

How do you find pricing of BotPenguin?

inexpensive

What do you like the most about BotPenguin?

BotPenguin is very reliable, and they have vast technical expertise.

What do you like the least about BotPenguin?

Overall, BotPenguin is doing a great job, but some of their developers’ English level could be improved.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
John Wolpert

Web Dev for Lead Gen Software

BotPenguin created a mock-up framework of how my site would look and where very accommodating in any edits that I needed. After that the transition from mockup to live site was very quick and even after the project had ended, they were still very supportive in giving me advice on things such as domains and hosting.

How long have you used BotPenguin?

1 Years

How frequently you use BotPenguin?

Daily

How do you find pricing of BotPenguin?

inexpensive

What do you like the most about BotPenguin?

They delivered exactly on time and on budget. No job was too big or small for them and I am already talking with them on creating another site for me

What do you like the least about BotPenguin?

Nothing to change. Really enjoyed the experience of working with BotPenguin and highly recommend working with them

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
John Gamble

Chatbot powered tools

They built it pretty much from scratch. We had requirements in terms of the idea of design, but they executed it and created the code and the app itself. They also helped launch it. This first app allows you to modify the bass level of music you’re playing on your phone. They’re currently developing other iOS apps for us.

How long have you used BotPenguin?

6 Months

How frequently you use BotPenguin?

Daily

How do you find pricing of BotPenguin?

inexpensive

What do you like the most about BotPenguin?

The quality of the job stood out to us. With them, once we give them instructions, they follow them, especially when creating the code.

What do you like the least about BotPenguin?

There could a little bit better communication. There have been a few times when it was hard to get a point across, but that’s on a small scale. Everything has been accomplished.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Joel Joseph

API Matching Algorithm for Digital Talent Platform

The client praises BotPenguin for their ability to stay on or ahead of schedule throughout the engagement. Their project management style meshed easily with the client's preferences as well. Future customers can expect stand-out proposals, a quick ramp-up period, and personable resources.

How long have you used BotPenguin?

1 Years

How frequently you use BotPenguin?

Daily

How do you find pricing of BotPenguin?

inexpensive

What do you like the most about BotPenguin?

BotPenguin impressed us from day one with their absolutely excellent proposal, and then throughout the project by delivering everything on time. We got what we needed in the end, but I can’t really comment on whether Deeper Insights’ AI or coding was the best or not, as this is the first time I’ve worked on a project like this. On the personal side, I loved their team. They were on time or ahead of time. I can’t fault them for anything.

What do you like the least about BotPenguin?

The only thing I would perhaps say is that BotPenguin’ leader is very busy. He was confused at times, but I think that they took on quite a lot of work. This didn’t affect our project in any way, but you could just tell that he became very, very busy. There were a few things he might have missed in the back and forth, but there was nothing that the team themselves could have done better.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating
Karan Chadda

i have a great experience using botpenguin and the interface is very cool

BotPenguin's AI technology is amazing. It's been able to handle all of our customer inquiries with ease and has made our customer service process smoother."

How long have you used BotPenguin?

6 Months

How frequently you use BotPenguin?

Monthly

What do you like the most about BotPenguin?

Botpenguin have a budget friendly for my business & the team is very helpful

What do you like the least about BotPenguin?

Everything is fine in botpenguin. i didn't feel any difficulty

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating