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BotPenguin

4.8 (23 Reviews)|Write a Review|Claimed profile
United States HQFounded 2018

Deployment

Web-basediPhone/iPadAndroidWindowsMacLinux

Best for

Small

Overview

About BotPenguin

BotPenguin is a generative no-code AI agent platform that automates customer engagement across 6+ channels like WhatsApp, Instagram, Telegram, Facebook, websites, and SMS.

It offers multilingual AI agents, chatbots, and voice bots with live agent handoff and a unified inbox to manage real-time conversations. Designed to understand intent, BotPenguin triggers business actions automatically, helping teams reduce manual work and improve response times.

With 80+ integrations across CRMs, calendars, payment systems, and AI tools, it fits easily into existing workflows. Certified for GDPR, HIPAA, CCPA, and ISO, BotPenguin ensures strong compliance and enterprise-grade security across all customer touchpoints.

BotPenguin enables scalable, AI-driven communication. Socially responsible, every subscription supports global animal welfare, reflecting a belief that meaningful technology should also be compassionate.

At a glance

Software information

Industries served, licensing and the support BotPenguin provides.

Industries

  • Consumer-services
  • Education-management
  • Information-services
  • Information-technology-services
  • Marketing-advertising
  • Staffing-recruiting

Licensing

  • Proprietary
  • Annual Subscription
  • Free trial
  • Free version

Support

  • Email
  • Live Chat
  • Phone
  • 24x7 Support

Training

  • Webinar
  • Documentation

Knowledge Base

Languages (22)
AlbanianArabicChineseCroatianDutchEnglishFrenchGermanHebrewHindiHungarianIndonesianItalianJapanesePersianPolishPortugueseRomanianRussianSpanishSwedishWelsh

Review analytics

What customers report

4.8
Based on 23 verified reviews
Ease of use4.7
Features & functionality5.0
Customer support5.0
Value for money5.0
Integrations4.0

What users like the most

  • BotPenguin impressed us from day one with their absolutely excellent proposal, and then throughout the project by delivering everything on time. We got what we needed in the end, but I can’t really comment on whether Deeper Insights’ AI or coding was the best or not, as this is the first time I’ve worked on a project like this. On the personal side, I loved their team. They were on time or ahead of time. I can’t fault them for anything.
  • The quality of the job stood out to us. With them, once we give them instructions, they follow them, especially when creating the code.
  • They delivered exactly on time and on budget. No job was too big or small for them and I am already talking with them on creating another site for me

What users like the least

  • The only thing I would perhaps say is that BotPenguin’ leader is very busy. He was confused at times, but I think that they took on quite a lot of work. This didn’t affect our project in any way, but you could just tell that he became very, very busy. There were a few things he might have missed in the back and forth, but there was nothing that the team themselves could have done better.
  • There could a little bit better communication. There have been a few times when it was hard to get a point across, but that’s on a small scale. Everything has been accomplished.
  • Nothing to change. Really enjoyed the experience of working with BotPenguin and highly recommend working with them

What users say

Review Analytics of BotPenguin

Every review is verified through Goodfirms before it's published.

4.823 Verified Reviews
Ease of use4.7
Features & functionality4.8
Customer support4.8
Value for money (1 review)5.0
Integrations (1 review)4.0
Review Summary
Summarized from 23 verified reviews · Updated September 2026
BotPenguin is praised for its user-friendly interface, reliable chatbot performance, and effective customer service automation, with users noting its ability to handle high message volumes and integrate smoothly with messaging platforms. The company earns recognition for strong project management, technical expertise across multiple development frameworks, and responsive client communication. However, one reviewer reported significant disputes over code ownership and payment terms, raising concerns about contract clarity and project completion terms that potential customers should clarify upfront.
✦ AI-generated summary. May not reflect every review.
Detailed Reviews of BotPenguin
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What reviewers mention most

John Gamble, President and Chief Executive Officer at Association of Consulting Engineering CompaniesVerified Review
Posted on Sep 25, 2023

“Chatbot powered tools”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
They built it pretty much from scratch. We had requirements in terms of the idea of design, but they executed it and created the code and the app itself. They also helped launch it. This first app allows you to modify the bass level of music you’re playing on your phone. They’re currently developing other iOS apps for us.
Joel Joseph, Technical Delivery Manager at RELEX SolutionsVerified Review
Posted on Sep 22, 2023

“API Matching Algorithm for Digital Talent Platform”

Overall rating5.0
Ease of use5.0
Features & functionality5.0
Customer support5.0
The client praises BotPenguin for their ability to stay on or ahead of schedule throughout the engagement. Their project management style meshed easily with the client's preferences as well. Future customers can expect stand-out proposals, a quick ramp-up period, and personable resources.
Karan ChaddaVerified Review
Posted on Mar 3, 2023

“i have a great experience using botpenguin and the interface is very cool”

Overall rating5.0
Ease of use4.0
Features & functionality5.0
Customer support5.0
Value for money5.0
Integrations4.0
BotPenguin's AI technology is amazing. It's been able to handle all of our customer inquiries with ease and has made our customer service process smoother."

Capabilities

BotPenguin features

The full feature set, grouped by module.

AI Agent Builders

  • Agent Creation & Management
  • AI Training & Fine-Tuning
  • Analytics & Reporting
  • API & Webhook Support
  • Multi-Channel Deployment
  • Multi-Language Support
  • Personalization & User Profiling
  • Security & Compliance Features
  • Workflow Automation & Integrations

Plans

BotPenguin pricing

Free Version
Yes
Payment Frequency
Annual Subscription
Preferred Currency
USD ($)
Free Trial
7 Days
BotPenguin offers flexible Omnichannel and WhatsApp pricing for every business. The Free Baby Plan covers essential chatbot features, while Little and King Plans add automation, integrations, and advanced AI. Enterprise Emperor Plans offer custom volumes and deep analytics. WhatsApp plans start at $15, with higher tiers unlocking flows, API access, reporting, and unlimited scalability.
Get Free TrialVendor pricing page

Works with

Integrations

BotPenguin connects with the tools your team already uses.

Jira HubSpot CRMPipedriveZoho CRMZapierBitrix24Google CalendarElevenLabsn8n

Media

Screenshots & video