Codenica ITSM + ITAM
Cloud ITSM and IT asset management for service teams
Codenica ITSM + ITAM is a cloud-based platform for IT teams that want to keep service desk work and IT asset information connected in one system.
The software helps organizations manage tickets, service requests, incidents, users, hardware and software assets, documents, vendors, work tasks, approvals, knowledge base content, communication, reporting and automation rules. Requests can be submitted through the portal or email, assigned to agents, tracked by status and priority, and connected with related assets, users, documents or tasks.
Codenica is designed to support daily IT operations without forcing teams to work across separate tools for help desk, asset management, documentation and communication. It gives support teams better context for each request and helps organizations maintain visibility across both service desk activity and IT inventory.
The software helps organizations manage tickets, service requests, incidents, users, hardware and software assets, documents, vendors, work tasks, approvals, knowledge base content, communication, reporting and automation rules. Requests can be submitted through the portal or email, assigned to agents, tracked by status and priority, and connected with related assets, users, documents or tasks.
Codenica is designed to support daily IT operations without forcing teams to work across separate tools for help desk, asset management, documentation and communication. It gives support teams better context for each request and helps organizations maintain visibility across both service desk activity and IT inventory.
2005
Poland
- Banking
- Computer-network-security
- Computer-hardware
- Computer-networking
- Computer-software
- Education-management
- Electrical-electronic-manufacturing
- Facilities-services
- Financial-services
- Government-administration
- Higher-education
- Hospital-health-care
- Industrial-automation
- Information-technology-services
- Insurance
- Logistics-supply-chain
- Management-consulting
- Outsourcing-offshoring
- Retail
- Telecommunications
- Transportation-trucking-railroad
- Utilities
- English
- French
- German
- Polish
- Spanish
Industries
- Banking
- Computer-network-security
- Computer-hardware
- Computer-networking
- Computer-software
- Education-management
- Electrical-electronic-manufacturing
- Facilities-services
- Financial-services
- Government-administration
- Higher-education
- Hospital-health-care
- Industrial-automation
- Information-technology-services
- Insurance
- Logistics-supply-chain
- Management-consulting
- Outsourcing-offshoring
- Retail
- Telecommunications
- Transportation-trucking-railroad
- Utilities
Licensing & Deployment
- Proprietary
- Cloud Hosted
- Web-based
Support
- Email
- Chat
- WeekdaysSupport Days
- Monday
- Tuesday
- Wednesday
- Thursday
- Friday
Support Time- 09:00 to 17:00 (EET)
Training
- Documentation
Knowledge Base
Media
Codenica ITSM + ITAM Core Features
Focus of Help Desk Feature
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Document Storage
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
Codenica ITSM + ITAM Pricing
Pricing Type
- Per User
Preferred Currency
- USD ($)
Free Version
- No
Free Trial
- 30 Days Trial
Payment Frequency
- Monthly Payment
- Annual Subscription
Pricing Description
Codenica ITSM + ITAM is available as a subscription SaaS product. Plans start at $15 per agent per month when billed annually. Monthly billing, higher plans and optional add-on packs are available for teams that need more inventory capacity, knowledge base capacity, file storage, communication limits or performance/API capacity. A 30-day free trial is available.
Plans & Packages
Plan Name: Starter
$15 Per User
Per agent/month, billed annually. Starter plan for IT teams that need service desk, IT asset management, portal, knowledge base, communication and automation in one cloud platform.
Features
- IT asset management
- Self-service portal
- Ticket management
- Knowledge base
- Live chat and messages
- File storage
- Reporting
- Automation rules
Plus
$30 Per User
Per agent/month, billed annually. Plus plan for growing teams that need higher system limits, more capacity and broader use of Codenica ITSM + ITAM.
Features
- This plan includes all the features from Plan Name: Starter plan
- Everything in Starter
- Higher inventory and configuration item limits
- Higher knowledge base capacity
- Tasks, approvals and requested items
Enterprise
$45 Per User
Per agent/month, billed annually. Enterprise plan for larger IT teams and organizations that need the highest included capacity for service desk and IT asset management processes.
Features
- This plan includes all the features from Plus plan
- Everything in Plus
- Enterprise-level capacity
- Service desk and IT asset management
- Higher performance/API limits
