Codenica ITSM + ITAM
Deployment
Overview
About Codenica ITSM + ITAM
Codenica ITSM + ITAM is a cloud-based platform for IT teams that want to keep service desk work and IT asset information connected in one system.
The software helps organizations manage tickets, service requests, incidents, users, hardware and software assets, documents, vendors, work tasks, approvals, knowledge base content, communication, reporting and automation rules. Requests can be submitted through the portal or email, assigned to agents, tracked by status and priority, and connected with related assets, users, documents or tasks.
Codenica is designed to support daily IT operations without forcing teams to work across separate tools for help desk, asset management, documentation and communication. It gives support teams better context for each request and helps organizations maintain visibility across both service desk activity and IT inventory.
At a glance
Software information
Industries served, licensing and the support Codenica ITSM + ITAM provides.
Industries
- Banking
- Computer-network-security
- Computer-hardware
- Computer-networking
- Computer-software
- Education-management
Licensing
- Proprietary
- Monthly Payment
- Annual Subscription
- Free trial
Support
- Live Chat
- Support daysMondayTuesdayWednesdayThursdayFridaySupport time09:00 to 17:00 (EET)
Training
- Documentation
Knowledge Base
Capabilities
Codenica ITSM + ITAM features
The full feature set, grouped by module.
Help Desk Software
- Analytics & Reporting
- Alerts
- Customer Review
- Customization
- Dashboards
- Document Storage
- Email Integration
- Escalation
- Interaction Tracking
- Knowledge Base
- Live Chat
- Multi-Channel
- Multilingual
- SLA
- Ticketing Management
IT Asset Management Software
- Asset Tracking
- Audit Management
- Compliance Tracking
- Configuration Management
- Contract/License Management
- Inventory Management
- Maintenance Management
- Procurement Management
- Requisition Management
- Supplier Management
Knowledge Management Software
- Access Control
- Cataloging/Categorization
- Collaboration
- Content Management
- Knowledge Base Management
- Reporting & Analytics
- Search/Filter
- Self Service Portal
Ticketing Software
- Branding Control
- Customer Portal
- Event Ticketing
- Membership Management
- Online Ticketing
- Seating Management
Plans
Codenica ITSM + ITAM pricing
- IT asset management
- Self-service portal
- Ticket management
- Knowledge base
- Live chat and messages
- File storage
- Reporting
- Automation rules
- Everything in Starter
- Higher inventory and configuration item limits
- Higher knowledge base capacity
- Tasks, approvals and requested items
- Everything in Plus
- Enterprise-level capacity
- Service desk and IT asset management
- Higher performance/API limits
Media
Screenshots & video
