CrossConcept Continuum PSA
Implement best practice project delivery to streamline your business
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Small to large enterprises can effectively manage customer relationships with CrossConcept Continuum PSA, the next-generation CRM software. The software is integrated with project management tools to swiftly handle everything from workflow management to timesheets to meet project deadlines. This online CRM software enables automation in everyday sales processes, improving forecasting & reporting at the end of terms. CrossConcept Continuum PSA allows users to keep track of sales performance and customer requirements and manage the business through real-time insights.
- Accounting
- Marketing-advertising
- English
Screenshot & Video
LICENSING & DEPLOYMENT
- Open Source
- Cloud Hosted
- On Premises
- Web-based
- Windows
- Mac
- Linux
SUPPORT
- Chat
- Phone
- 24x7 Support
Training
- Webinar
Knowledge Base
- Help Guides
- Video
- Blog
- Infographics
CrossConcept Continuum PSA Core Features
- Alerts/Notifications
- Collaboration
- Document Management
- Dashboard
- Expense Tracking
- Portfolio Management
- Project Tracking
- Project Planning
- Reporting and Forecasting
- Resource Management
- Task Management
- Timesheets
- Workflow Management
CrossConcept Continuum PSA Executive Interview
Walter Perdigao
Founder, President, & Vice President of Services, CrossConcept Continuum PSA
Kindly share your feedback on how GoodFirms has been doing so far in increasing your visibility among potential clients.
GoodFirms provides current clients a platform to provide feedback which is a key metric for any potential client researching leading project management software.
Please introduce your product and give a brief about your role within the organization.
Continuum PSA is a SaaS professional services automation (PSA) solution that helps organizations implement best practice project delivery to effectively reduce costs and improve margins. It streamlines and consolidates the areas of CRM, time and expense tracking, project and resource management, and invoicing while providing real time reporting and dashboards.
I’m one of the founders of the company and Vice President of Services.
What was the objective behind coming up with this software?
We started in 2010 as a service company, implementing and supporting large enterprise PSA and project portfolio management (PPM) solutions like Changepoint and Daptiv working with companies like Hitachi Vantara, General Electric, Experian, Teradata and many others. But our focus was really on the SMB space trying to find cost effective solutions to implementing enterprise PSA into small and medium sized companies. We did that successfully for about 7 years, but the consistent feedback was at the end of the day it was just too expensive.
We really saw the need for this type of enterprise functionality to be used in small and medium sized companies, but it was clear that the high costs were limiting that from happening. So, we thought, "hey, we've come from a development background - why don't we just develop our own enterprise-class PSA solution but priced for the SMB market". And that’s what we did 3 years ago and that's how Continuum came into being. We used our expertise in implementing PSA and PPM solutions along with feedback from customers to drive the functionality of the product and I think that comes across when you see the solution.
How is your software beneficial from a value addition perspective to the clients compared to other software alternatives available in the market?
We will always see ourselves as a service company first. Yes, we have a great product called Continuum, but we know that regardless of the product it's the impact to your business process that is just as big a factor, maybe even bigger, than the tool. We're impacting your team’s way of doing business and that can't be underestimated. We don’t just say, "this is how you CAN configure something", we say, "this is our best practice recommendation based on our experience implementing similar clients". It's that best practice consulting that we think is a great value add and differentiator for us.
What industries do you generally cater to? Which industries in general are highly benefiting by using your software?
Any professional services firms that have billable resources can benefit from our solution. Some of the key industries we cater to are:
• Information Technology (IT), especially IT service departments
• Consulting Firms
• Software Firms
• Marketing and Communications
• Legal Services
• Financial Services
• Web/Graphic Design Services
• 3/4/5PL Companies
• Food Industry Firms
What are the key features of your software that makes it stand apart from your competitor products in the market?
The value received for the investment is what sets us apart. We have enterprise class functionality in line with Planview Changepoint and FinancialForce but are priced at anywhere between 50% - 80% of those solutions making it a cost-effective solution for small and medium sized businesses (SMB).
Functional Areas include:
• Customer Relationship Management (CRM)
• Time Tracking and Workflow
• Expense Tracking and Workflow
• Project Management
• Resource Management
• Invoicing and Workflow
• Financial Analysis
• Revenue Recognition
• Real Time Reporting and Dashboards
• Mobile Applications
• Multilingual support (English, French, Spanish, and Portuguese)
• Multi-Currency Support
• Customer Relationship Management (CRM)
• Time Tracking and Workflow
• Expense Tracking and Workflow
• Project Management
• Resource Management
• Invoicing and Workflow
• Financial Analysis
• Revenue Recognition
• Real Time Reporting and Dashboards
• Mobile Applications
• Multilingual support (English, French, Spanish, and Portuguese)
• Multi-Currency Support
What is the customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
Step 1: Review current business approach & target clients
Step 2: Design & configure best practice CRM process
Step 3: Design & configure best practice Time & Expense process
Step 4: Design & configure best practice Project Delivery process
Step 5: Design & configure best practice Resource Planning process
Step 6: Design & configure best practice Invoicing process
Step 7: Design & configure best practice Dashboards & Reports
Step 8: Full cycle Validation & Train users by role & function
Step 9: Go Live with best practice streamlined project delivery
Step 2: Design & configure best practice CRM process
Step 3: Design & configure best practice Time & Expense process
Step 4: Design & configure best practice Project Delivery process
Step 5: Design & configure best practice Resource Planning process
Step 6: Design & configure best practice Invoicing process
Step 7: Design & configure best practice Dashboards & Reports
Step 8: Full cycle Validation & Train users by role & function
Step 9: Go Live with best practice streamlined project delivery
Are your customers repetitive? If yes, what is the percentage of repeat customers that you have?
No, our license model is subscription based using a per user – per month arrangement. The length of the renewing term is one, two, or three years.
Does your software product provide any resource or knowledge section for its users? If yes, what kind of material is provided to your users to help them get acquainted with your product?
Yes, we have a help system available that provides users with a searchable help area, videos around the major functional areas, and a setup wizard that walks administrators through the initial setup of the system.
What kind of support system do you offer to your clients for catering to their queries and issues?
The monthly subscription includes access to our support team via live chat, ticket submission, and email. Each client is assigned an account manager that meets monthly with the key stakeholders and is available anytime to discuss any queries and issues that need to be addressed.
What has been the revenue for your product for 2021?
We are a private corporation and need to keep specific financial information confidential, but we can say we had revenues in the seven figures in 2021.
Where do you see your product in the next 10 years?
We are targeting to continually grow our team and client base to eight-figure revenues by five years and nine-figure revenue within ten years.
CrossConcept Continuum PSA Pricing
Pricing Type
-
Flat Rate
Preferred Currency
-
USD ($)
Free Version
-
Yes
Payment Frequency
-
Monthly Payment
-
Annual Subscription
-
Quote Based
-
One-Time Payment
Vendor pricing page
-
14 Days Trial
Plans & Packages
Standard
$15 Per Month
CrossConcept Continuum PSA Reviews
Angel Smith, President at TechUK
Posted 6 months ago
Finally, a system that works how we need it.
Review Summary
Continuum PSA has been great for keeping our projects and invoicing organized. It’s flexible enough to match how we work, and the support team is always there when we need help.
For which software category are you reviewing CrossConcept Continuum PSA?
CRM Software , Project Management Software
How long have you used CrossConcept Continuum PSA?
1 Years
How frequently you use CrossConcept Continuum PSA?
Daily
How do you find pricing of CrossConcept Continuum PSA?
inexpensive
What do you like the most about CrossConcept Continuum PSA?
It makes managing projects so much easier.
What do you like the least about CrossConcept Continuum PSA?
It took a bit of time to fully set up, but worth it.
Elisa George, Founder & CEO at Girls in Quantum
Posted 6 months ago
Perfect for small but busy teams.
Review Summary
As a small team, we’ve relied heavily on Continuum to manage our resources and billing. It’s taken a lot of stress out of keeping things on track.
For which software category are you reviewing CrossConcept Continuum PSA?
CRM Software , Project Management Software
How long have you used CrossConcept Continuum PSA?
6 Months
How frequently you use CrossConcept Continuum PSA?
Weekly
How do you find pricing of CrossConcept Continuum PSA?
mid-tier
What do you like the most about CrossConcept Continuum PSA?
Keeps everything in one place
What do you like the least about CrossConcept Continuum PSA?
Would be great if the mobile app included approvals.
Harry Keller, Founder and CEO at Luscid
Posted 6 months ago
A tool that actually saves time.
Review Summary
Continuum PSA has saved us countless hours by automating things like time tracking and invoicing. It’s helped us stay more productive overall and we appreciate their effort.
For which software category are you reviewing CrossConcept Continuum PSA?
CRM Software
How long have you used CrossConcept Continuum PSA?
18 Months
How frequently you use CrossConcept Continuum PSA?
Daily
How do you find pricing of CrossConcept Continuum PSA?
inexpensive
What do you like the most about CrossConcept Continuum PSA?
Automates a lot of repetitive tasks.
What do you like the least about CrossConcept Continuum PSA?
Minor bugs come up from time to time but are fixed pretty quickly.
Davis Mayor, Chief Executive Officer | Cofounder at Relentless
Posted 6 months ago
Great value for a professional tool.
Review Summary
We’ve tried a few tools in the past, but Continuum PSA offers the best mix of features for the price. It’s helped us handle more work without adding stress.
For which software category are you reviewing CrossConcept Continuum PSA?
Project Management Software
How long have you used CrossConcept Continuum PSA?
2 Years
How frequently you use CrossConcept Continuum PSA?
Daily
How do you find pricing of CrossConcept Continuum PSA?
inexpensive
What do you like the most about CrossConcept Continuum PSA?
Easy to track where our time is going.
What do you like the least about CrossConcept Continuum PSA?
Reporting tool is very robust but took a bit of learning curve.
Mark Nelson, Chairman at Crescent Manufacturing Fasteners
Posted 6 months ago
Everything in one place
Review Summary
Continuum PSA makes managing projects, resources, and invoicing a breeze. No more hopping between tools—this has it all. we enjoyed every process of the project and willing to use the agency again in future.
For which software category are you reviewing CrossConcept Continuum PSA?
CRM Software
How long have you used CrossConcept Continuum PSA?
4 Weeks
How frequently you use CrossConcept Continuum PSA?
Weekly
How do you find pricing of CrossConcept Continuum PSA?
mid-tier
What do you like the most about CrossConcept Continuum PSA?
Their workflow is topnotch
What do you like the least about CrossConcept Continuum PSA?
none
Lukman Santoso, Head of AI Solutions at Google
Posted 6 months ago
The perfect tool for growing teams.
Review Summary
We scaled fast, and Continuum PSA kept us organized and efficient. The support team has been incredibly helpful, our collaboration as been a great source of the project success.
For which software category are you reviewing CrossConcept Continuum PSA?
CRM Software
How long have you used CrossConcept Continuum PSA?
3 Weeks
How frequently you use CrossConcept Continuum PSA?
Weekly
How do you find pricing of CrossConcept Continuum PSA?
mid-tier
What do you like the most about CrossConcept Continuum PSA?
They are always available to answer every questions and they attend to corrections as fast as possible
What do you like the least about CrossConcept Continuum PSA?
everything went well
Paul Driedger, Owner at Owner EcoGreen Landscaping LLC
Posted 6 months ago
Customizable and powerful
Review Summary
I love how flexible Continuum PSA is. We tailored it to fit our processes, and it feels like it was built just for u, willing to use the agency bin future
For which software category are you reviewing CrossConcept Continuum PSA?
CRM Software , Project Management Software
How long have you used CrossConcept Continuum PSA?
2 Weeks
How frequently you use CrossConcept Continuum PSA?
Weekly
How do you find pricing of CrossConcept Continuum PSA?
mid-tier
What do you like the most about CrossConcept Continuum PSA?
They went far beyond our request, they took the time to understand the project in an exceptional way.
What do you like the least about CrossConcept Continuum PSA?
Overall, our experience with Continuum PSA was extremely positive, and they exceeded our expectations.
Dan Cornell, Vice President and CIO at Altria
Posted 6 months ago
Simplified invoicing at last.
Review Summary
Billing used to be a headache, but Continuum PSA automates everything. I finally have time to focus on clients. Their team was responsive to our needs, promptly addressing any concerns and adapting to changes as required.
For which software category are you reviewing CrossConcept Continuum PSA?
CRM Software , Project Management Software
How long have you used CrossConcept Continuum PSA?
2 Weeks
How frequently you use CrossConcept Continuum PSA?
Weekly
How do you find pricing of CrossConcept Continuum PSA?
mid-tier
What do you like the most about CrossConcept Continuum PSA?
They are committed, friendly, and patient.
What do you like the least about CrossConcept Continuum PSA?
There's nothing they need to improve; they do a good job.
Inessa Marmashova, CEO & Co-Founder at Union Collective
Posted 6 months ago
Custom CRM Development for Manufacturing Company
Review Summary
CrossConcept Continuum PSA CRM has proven to be an excellent tool that combines powerful features with user-friendly functionality. Its intuitive interface makes it easy for users of all levels to navigate and leverage its robust capabilities. The platform's effectiveness in streamlining customer management processes, coupled with its straightforward design, makes it a standout choice for businesses seeking a hassle-free and efficient CRM solution. With CrossConcept Continuum PSA CRM, managing contacts, automating sales tasks, and gaining valuable insights has never been this straightforward and accessible.
For which software category are you reviewing CrossConcept Continuum PSA?
CRM Software , Project Management Software
How long have you used CrossConcept Continuum PSA?
2 Weeks
How frequently you use CrossConcept Continuum PSA?
Weekly
How do you find pricing of CrossConcept Continuum PSA?
mid-tier
What do you like the most about CrossConcept Continuum PSA?
User-Friendly Interface: Users often highlight the platform's intuitive and user-friendly interface, making it easy for both beginners and experienced professionals to navigate Integration Capabilities: CrossConcept Continuum PSA CRM's seamless integration with other HubSpot tools and a wide range of third-party applications is often praised. This allows for a more comprehensive and interconnected approach to managing customer relationships.
What do you like the least about CrossConcept Continuum PSA?
Nothing to think of as of now, they are great
Marc Davidson
Posted on Oct 19, 2022
CrossConcept Continuum PSA is a modern project management software that enables project management and collaboration virtually.
Integrations
Switched from
Review Summary
So far I really like this solution. It is a brilliant project manager with a unique and elegant interface. Now I am able to achieve a lot with it. it does what it says and much more. Great software with excellent features like time & expense, Project planning, billing, resource planning, and many more. I’m fairly scatterbrained but now I am able to organize and construct a flow plan for my thoughts with this solution.
For which software category are you reviewing CrossConcept Continuum PSA?
CRM Software , Project Management Software
How long have you used CrossConcept Continuum PSA?
8 Months
How frequently you use CrossConcept Continuum PSA?
Daily
What do you like the most about CrossConcept Continuum PSA?
Excellent integrated features.
This tool is incredibly effective and efficient.
Perfect solution for small teams.
What do you like the least about CrossConcept Continuum PSA?
It is nice but waiting to be more powerful.
Lara Smith
Posted on Oct 14, 2022
Really a great tool!! We have been using this solution for over a year now.
Switched from
Review Summary
CrossConcept Continuum PSA is an all-in-one SaaS-based professional service automation solution to help small and mid-sized businesses. It's great and helpful for project management with peers. It keeps me focused on tasks that need immediate attention and plans long-term projects with ease. A good tool for budgeting and forecasting.
For which software category are you reviewing CrossConcept Continuum PSA?
Project Management Software
How long have you used CrossConcept Continuum PSA?
14 Months
How frequently you use CrossConcept Continuum PSA?
Daily
What do you like the most about CrossConcept Continuum PSA?
Easy to use, tracking project progress, and self-management features.
Very powerful and efficient tool.
What do you like the least about CrossConcept Continuum PSA?
It can be more user-friendly but it’s a cool solution for the purpose.
Raven Waters
Posted on Oct 11, 2022
CrossConcept Continuum is a professional services automation solution that allows consulting firms to manage their projects.
Integrations
Switched from
Review Summary
This is genuinely a fantastic tool and a good solution for managing projects, resources, time and financials. I appreciate that it provides complete flexibility to build my workflow. I use it to keep myself on track with my personal goals. After using it I can track projects efficiently and I can see my productivity increase.
For which software category are you reviewing CrossConcept Continuum PSA?
CRM Software , Project Management Software
How long have you used CrossConcept Continuum PSA?
8 Months
How frequently you use CrossConcept Continuum PSA?
Daily
What do you like the most about CrossConcept Continuum PSA?
Easy to implement and easy-to-use tool.
So many amazing features.
Best options for collaboration.
What do you like the least about CrossConcept Continuum PSA?
No issues as of now, I am still exploring all the options.
Anonymous User
Posted on Jul 29, 2022
An Outstanding project management software for small businesses and small teams just starting out!
Integrations
Switched from
Review Summary
Using this software is very straightforward. It allows you to track all the tasks based on your time tracking you can make adjustments whenever necessary. It allows you to customize the dashboard and this feature is extremely helpful for teams working on diverse roles on a timely basis. It helps streamline the project very efficiently, has great collaboration tools, and manages time, budget, and also documents. Overall it's a great tool if you are just starting out!
For which software category are you reviewing CrossConcept Continuum PSA?
Project Management Software
How long have you used CrossConcept Continuum PSA?
11 Months
How frequently you use CrossConcept Continuum PSA?
Daily
What do you like the most about CrossConcept Continuum PSA?
It has a customized interface which is great.
The Customer Service Department is great and highly supportive.
What do you like the least about CrossConcept Continuum PSA?
There hasn’t been any problem that we have faced yet with this tool, Its good for the price paid.
Anonyms User
Posted on Jun 22, 2022
A cloud-based PSA solution for small and medium organizations to reduce cost and time.
Integrations
Switched from
Review Summary
This software allows me to track time and expenses efficiently. Its easy setup helps me to operate my business online seamlessly. It is a perfect option for all business operations. This software is designed to create a customized dashboard to know each and every aspect of marketing to gain the desired result in the businesses. It helps in managing all activities and resources.
For which software category are you reviewing CrossConcept Continuum PSA?
CRM Software , Project Management Software
How long have you used CrossConcept Continuum PSA?
8 Months
How frequently you use CrossConcept Continuum PSA?
Daily
What do you like the most about CrossConcept Continuum PSA?
Excellent insight and visibility.
All features are useful for managing team projects.
Good range of tools and features.
What do you like the least about CrossConcept Continuum PSA?
The updated version requires.