EMDECS

We've recently begun our journey with GoodFirms, and we're eager to gauge our visibility and impact on the platform as we continue. Over time, we'll closely monitor our presence and assess how effectively it helps us connect with potential clients and showcase our offerings for heavy-duty fleets.

At BrightOrder, we thrive on providing an unparalleled ecosystem of solutions that serve every area of your heavy-duty vehicle operation. We strive to better every asset and aspect of your business by simplifying workflows, breaking down barriers of communication, and putting the best information at your fingertips in order to strengthen the greater whole.

Our premiere maintenance software, EMDECS is an incredibly powerful and versatile cloud-based tool that is designed to improve your uptime with confidence. It goes way beyond simple repair orders by tracking labor, inventory, preventative maintenance, warranties and more - all in real time. 

We also offer a variety of additional modules, integrations, and telematics devices to suit the specific needs of your business because we also know there’s no true one-size-fits-all in these situations

From fleets to repair shops, drivers to technicians, vendors to customers, (and more) - BrightOrder's solutions take every moving piece into account for greater overall efficiency. We pride ourselves on having a first-class, North America-based, customer experience team that helps onboard and train your team (for free!) and build solid relationships to ensure you get the best out of our solutions.

BrightOrder offers everything you need to better your team and better your fleet operation.

The primary objective behind developing EMDECS was to provide a centralized and scalable solution for managing fleet maintenance operations efficiently. We recognized the need for a robust software platform that could streamline maintenance processes, optimize resource utilization, and enhance overall fleet performance while accommodating the diverse requirements of both small and large-scale operations. Rapid efficiency gains from having EMDECS handle tasks that would often take a person hours, etc.

EMDECS offers unique value additions to clients compared to other software alternatives in the market. Its scalability allows it to cater to the needs of small repair shops as well as large enterprise-level fleets with thousands of assets. 

Additionally, EMDECS stands out for its comprehensive data reporting and analysis capabilities, first-class customer service, and integration options, providing a holistic solution for fleet maintenance management.

We cater to various industries, including transportation, logistics, construction, utilities, emergency vehicle repair and more. Any industry that relies on heavy-duty vehicles or equipment for their operations can benefit from using EMDECS to streamline maintenance processes, improve asset utilization, and reduce downtime.

Key features of EMDECS that differentiate it from competitors include scalability to accommodate any fleet size, comprehensive data reporting and analysis tools, integration options with telematics devices, financial modules, and top-rated customer service with a dedicated support team based in North America. 

Additionally, our inventory management and preventative maintenance modules are a great deal more in-depth than a large majority of our competitors.

Customer satisfaction is paramount to us, and we strive to maintain a high level of satisfaction among our clients. While specific satisfaction rates may vary, our dedication to personalized customer service, continuous product improvement based on feedback, and reliable support channels contribute to positive experiences for our clients.

We have a significant number of repeat customers who continue to rely on EMDECS for their fleet maintenance management needs. The percentage of repeat customers may vary, but it demonstrates the satisfaction and value they find in our software. 

In the past six months alone we have had a good number of customers return to our solution after dissatisfaction elsewhere as well as new companies joining at the recommendation of a team member previously familiar with us.

Yes, our software provides a resource and knowledge section for users to access helpful materials and guides. This includes documentation, tutorials, webinars, and training materials to help users get acquainted with the product and make the most out of its features. 

You can visit our knowledge base here: https://knowledge.brightorder.com/ 

We offer our clients a comprehensive support system to promptly address their queries and issues. This includes various support channels such as phone, email, and live chat support, as well as a dedicated customer success team to provide personalized assistance and ensure client satisfaction. 

We also are happy to do virtual onboarding/training and system setup free of additional charge to ensure you and your team get the best out of our system because your success is our success.

We’re a privately held company but we have global customers, including the world's largest LTL fleet in North America.

In the next 10 years, we envision EMDECS evolving into an even more advanced and indispensable tool for fleet maintenance management. We anticipate leveraging emerging technologies such as AI, IoT, and predictive analytics to further enhance efficiency, reliability, and cost-effectiveness for our clients. Additionally, we aim to expand our global reach and continue innovating to meet the evolving needs of the fleet management industry.