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Contact Center Software

klink.cloud is an omnichannel customer engagement platform designed to streamline customer support operations for contact centers. By integrating digital CX technologies, klink.cloud enhances customer satisfaction through a unified interface that consolidates multiple communication channels. Omnichannel Contact Center: Manages customer interactions across voice, email, SMS, social media, and messaging apps like WhatsApp, Facebook Messenger, and LINE. In-App Voice & Video Calls: In-app calling capabilities with an SDK, enhancing direct communication within a brand's app. Conversational AI & Chatbot: Automates and optimizes customer service with AI-driven chatbots, reducing response times. Global Virtual Numbers: DID numbers from over 80 countries, ensuring global reach and local presence. IVR & ACD Systems: Improves call management with interactive voice response (IVR) and automatic call distribution (ACD) systems, ensuring efficient call routing and handling.
K-LINK
2020
Singapore
  • Hospital-health-care
  • Hospitality
  • Retail
  • Telecommunications
  • Wholesale
5 Industries
  • English
  • Myanmar-burmese
  • Thai
3 Languages
Industries
  • Hospital-health-care
  • Hospitality
  • Retail
  • Telecommunications
  • Wholesale
Licensing & Deployment
Support
  • Email
  • Chat
  • Phone
  • 24x7 Support
Training
  • In-person
  • Documentation
Knowledge Base
  • Help Guide
  • Video
  • Blog

Media

klink.cloud
klink.cloud
klink.cloud
klink.cloud
klink.cloud

klink.cloud Core Features

Focus of Customer Service Feature
  • Alerts/Notifications
  • Help Desk
  • Knowledge Base
  • Live Chat
  • Self-Service Portal
  • Social Media Integration
Focus of Contact Center Feature
  • Call recording and monitoring
  • Call routing and queuing
  • Integration capabilities
  • Interactive voice response (IVR)
  • Multi-channel communication
  • Omnichannel support
  • Performance tracking
  • Reporting and analytics

klink.cloud Pricing

Pricing Type
  • Flat Rate
Preferred Currency
  • USD ($)
Free Version
  • No
Free Trial
  • 14 Days Trial
Payment Frequency
  • Monthly Payment
Pricing Description
Explore klink.cloud's flexible pricing plans designed to suit businesses of all sizes. Start with our Free Plan for essential features at no cost. Upgrade to the Starter Plan for advanced functionalities, or the Growth Plan for increased capabilities. For extensive messaging needs, our Unlimited Messaging Plan is available at $49.99/user/month. Custom-tailored solutions are offered with our Enterprise Plan, including specialized onboarding and support.
Vendor pricing page
Plans & Packages
Standard
$14.99 Per Month

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