OnlyOffice

Most secure way to create, edit and collaborate on business documents online
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Overview
Ascensio System SIA
ONLYOFFICE is a collaborative corporate office available as a cloud service and on-premises solutions. It features a collaborative 3-in-1 editing suite fully compatible with MS formats, tools for managing documents and projects, CRM, calendar, mail, communication instruments, and advanced security settings. It also provides free desktop and mobile apps connectable to the cloud.
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Core Features
Document Management Features
  • Collaboration Tools
  • Document Assembly
  • Document Sharing
  • Document Storage
  • Electronic Signature
  • File Recovery
  • File Type Conversion
  • Optical Character Recognition
  • Version Control
Productivity Features
  • Collaboration
  • File Sharing
  • Productivity Tracking
  • Project Management
  • Reports & Analytics
  • Task Management
Document Control Features
  • Archiving & Retention
  • Collaboration Tools
  • Document Assembly
  • Document Capture
  • Electronic Signature
  • File Recovery
  • File Type Conversion
  • Version Control
Pricing
Pricing Type
Flat Rate
Free Version
Yes
Payment Frequency
Monthly Payment, Annual Subscription, Free
Vendor pricing page
30 Days Trial
Plans & Packages
Standard
$5 Per Month
Customer Reviews
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Executive Interview
Lev Bannov
Lev Bannov
CEO, OnlyOffice
Please introduce your product and give a brief about your role within the organization.
The main product within the ONLYOFFICE project is ONLYOFFICE Docs. It is an open-source online office suite with a focus on enhanced data security that comes with professional editing functionality and provides teams of any size with smart document co-editing capabilities.

Unlike other secure office suites, ONLYOFFICE Docs is a self-hosted solution that offers the highest compatibility with Microsoft Office formats and can be deployed within a private network —  as part of ONLYOFFICE Workspace, our own collaborative environment, or in combination with any other file-sharing service or enterprise content management platform.

ONLYOFFICE can be accessed from the web interface of any modern browser. Additionally, it provides a free desktop application for Windows, Linux, and macOS and mobile suites for iOS and Android to make it easier to collaborate on the go.

I am the founder and CEO at ONLYOFFICE. I stood at the origins of the project and still take an active part in the elaboration and development of the ONLYOFFICE philosophy and marketing strategy.
What was the objective behind coming up with this software?
Initially, our team of programmers was involved in the development of audio and video software. We also tried our hand at making document converters that were designed for working with DOCX and PDF files. When Google Docs appeared, we came up with an idea to create something similar based on our document conversion experience.

From the very beginning, we didn’t want to blindly copy the Google software, but our intention was to offer a completely different approach to document collaboration in real-time. We set an objective to develop 100% WYSIWYG, online document editors because we thought such software would be in high demand over time.
How is your software beneficial from a value addition perspective to the clients compared to other software alternatives available in the market?
It might be surprising but ONLYOFFICE doesn’t have many competitors that develop online office software. First of all, we can single out Microsoft and Google, the international leaders in this sphere, and a number of local developers from Asia.

Unlike the tech giants, ONLYOFFICE doesn’t lock the customers into its collaborative ecosystem. If you stick to Microsoft Office or Google Docs, you have to use their other applications to stay productive. ONLYOFFICE provides the customers with the ability to integrate its online editors with any file-sharing platform or enterprise content management solution within the existing IT infrastructures. This is the main competitive advantage of ONLYOFFICE in comparison with other software alternatives.
What industries do you generally cater to? Which industries in general are highly benefiting by using your software?
It’s very difficult to name the main industries where ONLYOFFICE is in high demand. Collaborative online editors are a must-have solution in such spheres as banking, education, translation services, public administration, real estate business, etc. Almost everyone needs an online office suite.

Also, ONLYOFFICE is very popular with developers who would like to bring collaborative editing capabilities to their own software. Our online editors can be easily integrated into any solution, whether it be an e-learning platform, content management system, or file sync&share storage. Thus, ONLYOFFICE becomes part of various industry-specific solutions all over the world.
What are the key features of your software that makes it stand apart from your competitor products in the market?
Despite strong competition on the part of Microsoft and Google, we want to establish in the market as a provider of universal tools for online document editing and collaboration for both personal and business use. The ability to integrate and use ONLYOFFICE not only in its own cloud but also in any collaborative environment, stand-alone or in combination with other software,  are the main competitive advantages of our editors.

Our goal is to give our users more freedom and let them decide in which environments to use ONLYOFFICE. Unlike our competitors, we offer flexible and comfortable licensing and self-hosted solutions that can be deployed within any IT system.
What is the customer satisfaction rate according to you? What steps do you take to cater to your customer’s needs and requirements?
It’s no secret that ONLYOFFICE has always had to catch up in terms of editing functionality in comparison with the main competitors. People all over the world are already used to the good-quality Microsoft office software, and this makes us set a high bar for our own products, for example, when it comes to the usability of the program interface.

To be honest, we find it difficult to rate the satisfaction of our customers. The fact that many companies have been using ONLYOFFICE for years proves that this rate is quite high.

To satisfy our customers’ needs, we pay much attention to quality assurance. Moreover, we provide our customers with online courses so that they can better understand which features ONLYOFFICE has and how it can help them deal with everyday challenges. The ONLYOFFICE support team also contributes to customer satisfaction as it’s always ready to resolve any technical problem and provide advice in various foreign languages.
Are your customers repetitive? If yes, what is the percentage of repeat customers that you have?
Yes, our customers are highly repetitive. Many of them have been with us for years. According to statistics, about 95% of the users who stick to the self-hosted versions of ONLYOFFICE renew their licenses on a regular basis. Among those who choose the SaaS solution, the percentage is lower. This might be one of the characteristics of small businesses, the main users of ONLYOFFICE Cloud Service.
Does your software product provide any resource or knowledge section for its users? If yes, what kind of material is provided to your users to help them get acquainted with your product?
Of course, we do. For software developers, there is a special section on the ONLYOFFICE official website with our detailed API documentation. They can use it to integrate ONLYOFFICE Docs into their own products.

We also create informative video guides and upload them to our YouTube channel. They are popular with users because they help save some time. In our Help Center, there are detailed user guides on how to install and use ONLYOFFICE. Our blog and live webinars are useful sources of information, too.

Moreover, we provide online courses dedicated to different aspects of the ONLYOFFICE software functionality. Any user or company can send a request and choose the topics they really need to master.
What kind of support system do you offer to your clients for catering to their queries and issues?
As an open-source project, ONLYOFFICE is very active on GitHub. That’s why anyone can create an issue there to report a problem with the software or request a new feature. Also, our users have an opportunity to communicate on our official forums where they can start a topic and get advice from the developers or the community.

For paid customers, there is a ticketing system on the Zendesk platform. Currently, support is available in English, German, French, Spanish, Italian, Chinese, Japanese, and Russian. Premium customers can also get phone support.
What has been the revenue for your product for 2020?
In 2020, the total revenue was $3.5 million. Of course, it’s a very small sum compared to our giant competitors, but the most important thing is that it has been earned through fair competition and is increasing year by year.
Where do you see your product in the next 10 years?
Although the current functionality of ONLYOFFICE is quite rich, there are a lot of features that we want to implement in the near future. First of all, we are going to introduce a brand-new concept of smart forms. This is very similar to the Adobe forms but more suitable for online collaboration. The ONLYOFFICE forms will help our users automate their paperwork routine. Another useful feature that we want to implement is document signing.

Also, we want to keep growing as a software developer company and attracting new customers. And, of course, we will stick to our approach allowing other developers to integrate ONLYOFFICE into a bigger number of third-party applications to make it more available in different spheres like e-learning, government, etc.
Licensing & Deployment
  • Cloud Hosted
  • On Premises
  • Web-based
  • iPhone/iPad
  • Android
  • Windows
  • Mac
  • Linux
Support
  • Chat
  • Phone
Knowledge Base
  • Help Guides
  • Video Guides
  • Blogs
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