Visit website

Open source support ticket system.

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.
osTicket is a help desk solution designed to help businesses of all sizes manage incoming support requests to streamline customer service operations. Key features of the platform include custom ticket queues, ticket filters, configurable help topics, ticket locking mechanism, ticket transfer, thread action, service level agreement plans, customer portal, search functionality, task management, and more among others. It also lets administrators send personalized automated responses to clients.
Enhancesoft
2003
United States
  • Accounting
1 Industry
  • English
1 Language
Industries
  • Accounting
Licensing & Deployment
  • Open Source
  • On Premises
  • Windows
  • Mac
Support
  • Email
  • 24x7 Support
Knowledge Base
  • Help Guides
  • On-Site Training

osTicket Core Features

Focus of Help Desk Feature
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • SLA
  • Ticketing Management
Focus of Ticketing Feature
  • Customer Portal
  • Online Ticketing
  • Ticket Brokering
  • Ticket Reservations
  • Ticket Scanning

osTicket Pricing

Pricing Type
  • Free
Preferred Currency
  • USD ($)
Vendor pricing page

osTicket Reviews

5.0 1 Review
  • Relevance
  • Most Recent
  • Rating: high to low
  • Rating: low to high
Write a Review
Eden Dinwiddie

osTicket is a widely used help desk and ticket management solution for all sizes of companies.

All its features are as amazing as its customer support and I enjoy using them, especially its Mobile user support, Dashboards, Social media integration, user, role, and assessment management. Their team is open to suggestions and is quick to respond. It seamlessly integrates inquiries from email, phone, and the web.

What was the project name that you have worked with osTicket?

Help Desk Software , Customer Service Software

How long have you used osTicket?

8 Months

How frequently you use osTicket?

Daily

What do you like the most about osTicket?

It is very simple and easy to use for anyone.

The product is flexible and useful enough.

A very well-designed help desk solution.

What do you like the least about osTicket?

Its “email conversation” option could be more advanced and intuitive.

Rating Breakdown

  • Ease of Use
  • Features
  • Customer Support
  • Overall Rating

Switched from

Freshdesk
This profile is not claimed

Do you own or represent this business? Enter your business email to claim your Goodfirms profile.

Thank you for claimed

You have successfully submit request your claim