osTicket Overview

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

osTicket Core Features

Help Desk Features
  • Customer Review
  • Customization
  • Dashboards
  • Email Integration
  • Escalation
  • SLA
  • Ticketing Management
Customer Service Features
  • Help Desk
  • Social Media Integration

osTicket Pricing

Pricing Type
Payment Frequency

osTicket Reviews

5.0 (1 Reviews)

osTicket is a widely used help desk and ticket management solution for all sizes of companies.

3 weeks, 3 days ago
All its features are as amazing as its customer support and I enjoy using them, especially its Mobile user support, Dashboards, Social media integration, user, role, and assessment management. Their team is open to suggestions and is quick to respond. It seamlessly integrates inquiries from email, phone, and the web.
I have used this software for
8 Months
I use this software
Pros :
  • It is very simple and easy to use for anyone.
  • The product is flexible and useful enough.
  • A very well-designed help desk solution.
Cons :
  • Its “email conversation” option could be more advanced and intuitive.
Features Used
  • Help Desk
  • Customer Service
Switched From :
Also Considered :
  • Ease of use
  • Features & functionality
  • Customer support
  • Value for money
  • Integrations
  • On-boarding
  • Overall ratings
10 User Score
User Recommendation Score
Licensing & Deployment
  • On Premises
  • Windows
  • Mac
Knowledge Base
  • Help Guides
  • On-Site Training
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