osTicket is a help desk solution designed to help businesses of all sizes manage incoming support requests to streamline customer service operations. Key features of the platform include custom ticket queues, ticket filters, configurable help topics, ticket locking mechanism, ticket transfer, thread action, service level agreement plans, customer portal, search functionality, task management, and more among others. It also lets administrators send personalized automated responses to clients.
Screenshot & Video
LICENSING & DEPLOYMENT
- Open Source
- On Premises
- 24x7 Support
- Help Guides
- On-Site Training
- Most Recent
- Rating: high to low
- Rating: low to high
osTicket is a widely used help desk and ticket management solution for all sizes of companies.
Which features have you used in osTicket?
Help Desk Software , Customer Service Software
How long have you used osTicket?
How frequently you use osTicket?
What do you like the most about osTicket?
It is very simple and easy to use for anyone.
The product is flexible and useful enough.
A very well-designed help desk solution.
What do you like the least about osTicket?
Its “email conversation” option could be more advanced and intuitive.
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